AI Chatbots for Energy Providers

Intelligent automation ensures clear answers, satisfied customers and less effort in service

Over 100+ companies trust OMQ

Smart customer service in the energy sector

Energy providers and suppliers face many routine inquiries daily – from meter readings to tariffs and bills. Customers expect quick answers, especially for sensitive topics like electricity, gas, or renewable energy. With OMQ, recurring inquiries are automatically resolved, wait times are reduced, and the service team is noticeably relieved.

Why OMQ for the energy sector?
Your benefits at a glance

💡 Transparent
Communication
Tariffs, contracts, and bills are explained in an understandable way.
⏱️ Shorter
Response Times
Inquiries are answered automatically – without any waiting time.
🌍 Service
Without Pause
OMQ supports your customers around the clock, even outside business hours.
📉 Fewer Phone and
Email Volume
Standard questions are clarified immediately, significantly reducing contact load.
🔗 Consistent
Information
Customers receive the same answers on every channel.
⚙️ Seamless
Integration
OMQ can be implemented quickly and easily integrated into existing systems.

Customer success with OMQ

Successful brands show how OMQ makes their service more efficient while improving the experience for customers.

„The OMQ Chatbot was integrated within a few hours and was immediately ready for use.“

Norbert Meyer Head of Customer Service at Stadtwerke Düren

OMQ Chatbot - Always and everywhere accessible

Reduce your support efforts while improving customer satisfaction at the same time.

Stadtwerke Stendal – Fast support with the OMQ Chatbot

Stadtwerke Stendal automatically answers recurring questions about contracts, bills, and meter readings with the OMQ Chatbot. Customers receive immediate help – around the clock – and the service team is noticeably relieved.

OMQ Chatbot in action at Stadtwerke Stendal

OMQ Help - Helps your customers immediately

Your customers find answers to their questions independently and quickly.

Stromquelle – Instant help with the intelligent help page

At Stromquelle, customers find answers about tariffs, installments, and contract details directly on the help page. With OMQ Help, questions are automatically clarified before an inquiry is even submitted.

OMQ Contact - Get an answer directly

Customers receive answers immediately - without any waiting time!

priwatt – Efficient inquiry processing in the contact form

At priwatt, many concerns are resolved directly in the contact form. OMQ Contact answers frequent questions about photovoltaics and subsidies directly, so fewer emails land in service and manual effort is significantly reduced.