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OMQ Assist

Answering Assistant in Your Ticket System

OMQ Assist takes over your agents’ manual labor, by having AI suggest the correct answers and creating a reply email. Integrate OMQ Assist as a plugin with ease in Zendesk, Freshdesk, Salesforce, OTRS, Zammad, and other ticketing systems.

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Over 100+ companies trust in OMQ

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85%

85% faster response time
Agents answer more emails in less time.

Callcenter agents

All agents respond with
the same level of quality.

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Highest customer satisfaction
and minimal waiting time.

Understands emails

Can artificial intelligence read emails faster than a person? Absolutely. OMQ Assist reads your customer's email as soon as the ticket is opened and creates a suitable answer to the question at the same time.

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Always the right solution

OMQ auto-completion is the navigation system for your service. How does it work? In the background, OMQ learns relevant terms of the knowledge database and generates an interactive map accordingly. With auto-completion, your customers are then guided to the right solution

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Preview where it belongs

Here a pop-up, there a pop-up. Agents click their way through endless lengths of service tools. Not with OMQ. OMQ Assist displays the preview directly in the response field as soon as you move the mouse over an answer.

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We improve customer service of 100+ leading companies.

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Free trial version

With only little effort you can reduce your service volume by half.

  • 14-day trial

  • Simple setup

  • Can be cancelled at any time