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OMQ Assist

Answering Assistant in Your Ticket System

OMQ Assist takes over your agents’ manual labor, by having AI suggest the correct answers and creating a reply email. Integrate OMQ Assist as a plugin with ease in Zendesk, Freshdesk, Salesforce, OTRS, Zammad, and other ticketing systems.

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Over 100+ companies trust in OMQ

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85%

85% faster response time
Agents answer more emails in less time.

Callcenter agents

All agents respond with
the same level of quality.

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Highest customer satisfaction
and minimal waiting time.

Understands emails

Can artificial intelligence read emails faster than a person? Absolutely. OMQ Assist reads your customer's email as soon as the ticket is opened and creates a suitable answer to the question at the same time.

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Always the right solution

OMQ auto-completion is the navigation system for your service. How does it work? In the background, OMQ learns relevant terms of the knowledge database and generates an interactive map accordingly. With auto-completion, your customers are then guided to the right solution

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Preview where it belongs

Here a pop-up, there a pop-up. Agents click their way through endless lengths of service tools. Not with OMQ. OMQ Assist displays the preview directly in the response field as soon as you move the mouse over an answer.

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The holistic system for your customer service

Automate processes and manage your service knowledge across all channels in real time

OMQ Automator Automate Your Service Processes

With OMQ Automator, you can now automate processes that normally involve a lot of manual work.

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OMQ Knowledge Database All Channels - One Knowledge Base

With the central knowledge database, you can answer your customers questions more efficiently on all channels.

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We improve customer service of 100+ leading companies.

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