OMQ News & Article

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Why Customer Service Is The Best Marketing

Why Customer Service Is The Best Marketing

One important task for every company is making sure that every department has enough resources to maintain its performance and sometimes even give better results. This is done in the annual or even bi-annual budgeting,...

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Customer Service Automation 2020 - OMQ Rooftop Event

Customer Service Automation 2020 - OMQ Rooftop Event

This year at the rooftop event, we looked at the future of customer service automation. We are clearly focusing on the further development of our OMQ chatbot, our Automator and the engine behind our system....

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5 Tips to Get Ready for AI - From an AI Company to Your Team

5 Tips to Get Ready for AI - From an AI Company to Your Team

As the years go by, we see how important the role of Artificial Intelligence in customer service really is. The interest is growing and companies are more eager to implement new technologies to their team....

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Interview with Userlike - How Do Chat Systems Change the Customer Dialogue?

Interview with Userlike - How Do Chat Systems Change the Customer Dialogue?

On the 3rd and 4th of March of this year, we held the OMQ Rooftop Event 2020. For the first evening, we invited our partner Userlike to an interview. Our CEO Sven Engelmann talked with...

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Chatbot Podcast - 100% Automation in Customer Service

Chatbot Podcast - 100% Automation in Customer Service

We were really happy to receive the invitation from Sophie Hundertmark to talk about chatbots. Our CEO Sven Engelmann gladly accepted the invitation to be a digital guest on the podcast hosted by the chatbot...

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The chatbot and the gigantic, infinite mammoth project

The chatbot and the gigantic, infinite mammoth project

Implementing an AI can often be a lengthy mammoth project. In this article we show what this is and how to avoid these problems.

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OMQ x OMR Digital Masterclass 2020 - Customer Service is Marketing

OMQ x OMR Digital Masterclass 2020 - Customer Service is Marketing

We are looking forward to participating at the OMR Digital Masterclasses with our own Masterclass on June 18th at 9.00 am.

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Artificial Intelligence Seizes World Domination in Customer Service

Artificial Intelligence Seizes World Domination in Customer Service

Many people fear that artificial intelligence will get out of hand. With our story, we want to clear up rumours and show why these fears are unfounded.

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Explainable Machine Understanding and Examples for Clinical Applications - Lecture by Alexander Löser

Explainable Machine Understanding and Examples for Clinical Applications - Lecture by Alexander Löser

Alexander Löser, professor at the Beuth Hochschule für Technik Berlin, has been a public officer for 25 years. He therefore represents universities, industries and the “Learning System” platform, which comes from the Ministry of Research....

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We're refurbishing for you!

We're refurbishing for you!

In the previous years, we set our focus on system updates in order to continuously improve our products. Throughout that time, we have extended our creative team as well and have reached the point where...

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An Overview of Our Products

An Overview of Our Products

OMQ offers AI-based software for customer service and user support, that can be implemented for businesses, educational institutions and authorities, among others. The requests are answered faster and more accurately with help of the automation...

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OMQ Update Version Warsaw - 9.4

OMQ Update Version Warsaw - 9.4

We have launched Warsaw 9.4 product version. In this new “Warsaw” 9.4 version, we have focused in the expansion of our integration. You can find about our integrations with the applications Salesforce, Shopeware, Shopify and...

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Our AI Solution Helps with The Delivery of The Correct Information In The Corona Crisis.

Our AI Solution Helps with The Delivery of The Correct Information In The Corona Crisis.

The situation in which the world is in right now, is unparalleled. COVID-19 has a firm grip on us and limits our lives considerably. With the ban on meetings, closings of shops, and a possible...

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How We Can Support Your Organization or Company in the Corona Crisis

How We Can Support Your Organization or Company in the Corona Crisis

The before unheard-of coronavirus is spreading worldwide and is also unstoppable in Germany. Not only the social life of most people, but the economy also suffers from heavy losses and struggles with the worldwide impact....

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Customer Service high in the sky - The OMQ Rooftop Event 2020

Customer Service high in the sky - The OMQ Rooftop Event 2020

One year ago, we sent invitations to our OMQ Rooftop Event for the first time and were thrilled with the positive feedback we received. Consequently, we are of course all the more pleased to address...

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How the OMQ Chatbot Can Save Your Instant Messaging Customer Services

How the OMQ Chatbot Can Save Your Instant Messaging Customer Services

In the OMQ Update Version Lissabon 9.2 we launched the beta version for our OMQ Chatbot. In today’s day and age it is important not only to cater to your customers’ present needs, but also...

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Interview with asgoodasnew -

Interview with asgoodasnew - "We are clearly above what was promised to us!"

We know that you’re not supposed to look back. But as this year’s Rooftop Event is getting closer and closer and we can’t wait for it, we looked into our archive and would like to...

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How to make Customer Service more efficient

How to make Customer Service more efficient

The world has been changing rapidly for a few years now, therefore making it quite hard to keep up - especially when it comes to technical fields. However, it is extremely important to be up-to-date,...

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5 New Year's resolutions that will ensure customer satisfaction

5 New Year's resolutions that will ensure customer satisfaction

A new year has just begun and as we all know, it is a tradition to set new resolutions. Why don’t you use this new year to improve your customer service by setting positive resolutions?...

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Chatbots and AI - How much science fiction is in our everyday life?

Chatbots and AI - How much science fiction is in our everyday life?

Our CEO Sven Engelmann was a guest at WBS Akademie on the 14th of November at the podcast “Springender Punkt”. Helena Stelzer and Lottie Cobler interviewed Sven about artificial intelligence in our everyday life. We...

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Never tired of your questions - OMQ Help

Never tired of your questions - OMQ Help

Help pages are frequently used ever since the uprise of the internet. Everyone has been to at least one help page in their life; maybe to ask about shipping or returns and refunds- customer service...

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OMQ at AI Monday in Berlin

OMQ at AI Monday in Berlin

OMQ had been invited to attend AI Monday in coworking space The Drivery in Berlin-Tempelhof on September 2nd, 2019. Our CEO Matthias Meisdrock and Machine Learning Engineer Dr. Tae-Gil Noh explained how OMQ is using...

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LiveZilla Chatbot - The Integration of the OMQ Chatbot

LiveZilla Chatbot - The Integration of the OMQ Chatbot

For many businesses, customer service and support is cumbersome and characterized by the repetitive work of the service staff. More and more businesses are turning to artificial intelligence, which automates customer service and removes a...

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OMQ Update Version Oslo - 9.3

OMQ Update Version Oslo - 9.3

We have released the product version Oslo 9.3. In the new version 9.3 “Oslo” we have rethought and revised every aspect of OMQ Help in detail. The application was accelerated, the search behavior improved and...

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Chatbot Userlike - How to integrate the OMQ Chatbot

Chatbot Userlike - How to integrate the OMQ Chatbot

In the age of social media, messengers and chat systems are becoming more and more popular, and this also applies to customer service. In chats, customers expect quick answers to their questions. But that’s easier...

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Automated customer service in the insurtech and insurance industries

Automated customer service in the insurtech and insurance industries

Digitalization is turning the insurance industry upside down and the new digital insurtechs are revolutionizing the industry with innovative technological solutions. Customer-centric thinking and acting, as well as the #automation of customer service, are key...

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Case Study simplesurance – Interview with Manuel Kester

Case Study simplesurance – Interview with Manuel Kester

At our first OMQ event Customer Centricity at Hackescher Markt in Berlin our speaker Manuel Kester (COO, simplesurance GmbH) gave a presentation about the use of OMQ software at simplesurance GmbH.

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OMQ in the Handelsblatt

OMQ in the Handelsblatt

“These founders are automating customer service via artificial intelligence,” is the title of the article about OMQ in the Handelsblatt newspaper.

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OMQ Update Version Lissabon - 9.2

OMQ Update Version Lissabon - 9.2

We have released the product version Lisbon 9.2. In the new version 9.2 “Lisbon” we extend our technological platform and introduce the beta version of our chatbot. At the end there is an overview of...

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OMQ Assist for ((OTRS)) Community Edition - integration works this easily

OMQ Assist for ((OTRS)) Community Edition - integration works this easily

Thanks to ticketing systems, we are able to work in customer service in a structured and efficient manner. Service agents can assign customers’ messages and answer them systematically. Nevertheless, manual effort is high, especially since...

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Interview with friendsurance - New business models use OMQ

Interview with friendsurance - New business models use OMQ

On the first evening of this year’s OMQ Rooftop Event, we invited Olaf Seliger to an interview. We were very pleased to interview an experienced customer service expert. In the interview with Sven Engelmann, Olaf...

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Customer Centricity with AI based customer service – Case Study simplesurance

Customer Centricity with AI based customer service – Case Study simplesurance

At our Customer Centricity Workshop in Berlin, guest speaker Manuel Kester, COO of simplesurance GmbH, introduced the InsureTech company and reported on the successful use of OMQ software in customer service.

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Event AI|4U in München

Event AI|4U in München

With more than 30 exciting trend and use cases lectures, the conference for artificial intelligence from 24 - 26 June offers you everything that is currently important in the field of AI and machine learning....

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The new OMQ Assist plug-in for Zendesk

The new OMQ Assist plug-in for Zendesk

Despite the ticket system and digitalization in customer service, service agents always answer the same customer questions with the same answers. Our solution is called OMQ Assist. We are pleased to introduce to you the...

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The new OMQ Assist plug-in for GREYHOUND

The new OMQ Assist plug-in for GREYHOUND

In this article, we will present to you our new plug-in OMQ Assist for GREYHOUND. We will show you how to compose an email with text blocks in a few clicks, and send it in...

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OMQ Update Version Paris - 9.1

OMQ Update Version Paris - 9.1

We have released product version Paris 9.1 In version 9.1 “Paris” we have introduced a new engine. This has been completely reworked. In addition, we have made a variety of improvements to OMQ Assist and...

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OMQ Rooftop Event – Customer Service Automation 2019

OMQ Rooftop Event – Customer Service Automation 2019

Following our first article about the OMQ Rooftop Event here’s the article about the presentation given by Matthias Meisdrock, CEO of OMQ GmbH. Inside Berlin’s tallest business building, matters primarily concerned the focus for 2019:...

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Review - The top event in Berlin

Review - The top event in Berlin

We kicked off our first event of the year with the title “Rooftop Event - Customer Service with Vision”, with a holistic view of Berlin. Matching to our holistic OMQ product concept which automates customer...

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OMQ Rooftop Event - Customer service with Vision

OMQ Rooftop Event - Customer service with Vision

Are you going to be in Berlin on February 19th and 20th to attend the Customer Service Exhibition 2019? Then after the exhibition, come along to the OMQ Rooftop Event. We like to invite you...

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OMQ Workshop Customer Centricity - Best Practice

OMQ Workshop Customer Centricity - Best Practice

On November 27th, 2018, OMQ successfully held the first workshop of the series “Customer Centricity” in Berlin.

Article

How does artificial intelligence work in customer service?

How does artificial intelligence work in customer service?

Our clients often ask us how our language technology is able to detect questions that are formulated differently, contain errors, or combine multiple questions in one text. In order to answer these questions, we have...

Article

OMQ Workshop Customer Centricity - Technical introduction

OMQ Workshop Customer Centricity - Technical introduction

On 27.11.2018 OMQ successfully held the first workshop of the series “Customer Centricity” in Berlin.

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Impressions from Digital Gipfel 2018

Impressions from Digital Gipfel 2018

For two days, top politicians, economists, and various associations took part in discussions at the Digital Gipfel in Nuremberg. The main topic: Artificial intelligence as one of the keys to growth and prosperity.

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Press Release BMWi and Sven Engelmann

Press Release BMWi and Sven Engelmann

Sven Engelmann, Managing Director of OMQ GmbH, has been appointed a member of the SME Advisory Board and the Liberal Professions of the 19th legislative period of the Federal Minister of Economics and Energy. Through...

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OMQ Update Version Berlin - 9.0

OMQ Update Version Berlin - 9.0

The new product version Berlin - 9.0 was released by OMQ. Two highlights of the current version are presented in more detail. One of the highlight include the product name and the design and the...

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Friendsurance wins Customer Service ranking

Friendsurance wins Customer Service ranking

In Germany every household usually has insurances, such as household, liability or supplementary insurances. There a many different insurance offers on the market offering various prices and services, which makes it difficult for the customers...

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New Plugin in Zendesk marketplace

New Plugin in Zendesk marketplace

Responding faster than everyone else!

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OMQ autoresponder

OMQ autoresponder

Every year people are sending over 1.5 billion emails in Germany. Worldwide the number is as high as 205.6 billion (Statista). With rising tendency. Nowadays there are situations in which the customer isn’t able to...

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technology relax your business

technology relax your business

OMQ’s extensive experience in the optimisation of customer service helps primarily e-commerce companies to increase the quality of their service and to meet customer needs.

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