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Latest customer service news and tips on automation, chatbots, self-service and much more.

News

OMQ Update | Version Lima 10.2 - Self Service Automator and GPT improvements

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OMQ Update | Version São Paulo 10.1 - Automatic Translation and GPT Chatbot

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News

OMQ Update | Version São Paulo 10.1 - Automatic Translation and GPT Chatbot

We have released the product version São Paulo 10.0. With version 10.1 São Paulo, it is now possible to translate texts directly in the knowledge base. Other major highlights are…

Pool Chlor Shop Answers Seasonal Peaks in Customer Service with OMQ

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News

Pool Chlor Shop Answers Seasonal Peaks in Customer Service with OMQ

Who is Pool Chlor Shop? As a distributor of water care products, pool chemicals and pool accessories, Pool Chlor Shop has a high volume of inquiries, especially during the summer…

What is AI? Development and History of Artificial Intelligence

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What is AI? Development and History of Artificial Intelligence

Artificial Intelligence is around us every day. There are voice assistants, automated services, and it’s even used in the medical field. Still every new development surprises us…

OMQ Update | Version Lima 10.2 - Self Service Automator and GPT improvements

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OMQ Update | Version Lima 10.2 - Self Service Automator and GPT improvements

We have released the product version Lima 10.2. With version 10.2 Lima it is now possible to create simple action automators independently. Other highlights include GPT…

OMQ Update | Version São Paulo 10.1 - Automatic Translation and GPT Chatbot

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OMQ Update | Version São Paulo 10.1 - Automatic Translation and GPT Chatbot

We have released the product version São Paulo 10.0. With version 10.1 São Paulo, it is now possible to translate texts directly in the knowledge base. Other major highlights are…

Pool Chlor Shop Answers Seasonal Peaks in Customer Service with OMQ

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Pool Chlor Shop Answers Seasonal Peaks in Customer Service with OMQ

Who is Pool Chlor Shop? As a distributor of water care products, pool chemicals and pool accessories, Pool Chlor Shop has a high volume of inquiries, especially during the summer…

Customer Service Automation | Automate the 5 Most Important Communication Channels with AI

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Customer Service Automation | Automate the 5 Most Important Communication Channels with AI

Every industry looks for ways to improve processes and enhance customer experience while also keeping costs down. By using the right software solutions, companies can increase…

7 techniques to de-escalate angry customers

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7 techniques to de-escalate angry customers

Why is de-escalation important for Customers’ Satisfaction? ​ Angry or frustrated customers turn to a tirade of mean treatment and unreasonable behavior against customer service…

Fast and effective customer communication | Customer Service Keynote 2022

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Fast and effective customer communication | Customer Service Keynote 2022

For four years now, we have invited our customers and partners to our annual OMQ Rooftop Event to discuss current customer service trends and the future of support. Once again, our…

Keynote ai-zurich | Conversational AI in Action

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Keynote ai-zurich | Conversational AI in Action

Higher customer service performance, but less effort – is that possible? Of course! Various technologies such as Artificial Intelligence and chatbots help to improve customer…

Building Customer Relationships with the Help of Customer Centricity | Expert Opinions

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Building Customer Relationships with the Help of Customer Centricity | Expert Opinions

Successful business models are often based on the ability to build customer relationships and maintain them in the long term. Customer centricity is an important topic, because it…

E-Commerce Interview | Mister Spex about Automation and Trends in Customer Service

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E-Commerce Interview | Mister Spex about Automation and Trends in Customer Service

Mister Spex is Europe’s largest online optician and, thanks to its omnichannel sales concept, is considered a pioneer of online marketing in the industry. At our rooftop event 202…

Knocked out by AI - Duel in Customer Service

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Knocked out by AI - Duel in Customer Service

Unbelievable, thinking back to how we were told about AI in the beginning. Our bosses raved about it, and told us what an enrichment it would be for us. They said that the AI would…

About us

We love customer service

For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.

Yasmin Altmann

Yasmin Altmann

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Sophie Rodriguez Flechas

Sophie Rodriguez Flechas

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Caroline Schnettler

Caroline Schnettler

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