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We have released the product version Lima 10.2. With version 10.2 Lima it is now possible to create simple action automators independently. Other highlights include GPT…

We have released the product version São Paulo 10.0. With version 10.1 São Paulo, it is now possible to translate texts directly in the knowledge base. Other major highlights are…

Every industry looks for ways to improve processes and enhance customer experience while also keeping costs down. By using the right software solutions, companies can increase…

Why is de-escalation important for Customers’ Satisfaction? ​ Angry or frustrated customers turn to a tirade of mean treatment and unreasonable behavior against customer service…

For four years now, we have invited our customers and partners to our annual OMQ Rooftop Event to discuss current customer service trends and the future of support. Once again, our…

Higher customer service performance, but less effort – is that possible? Of course! Various technologies such as Artificial Intelligence and chatbots help to improve customer…

Successful business models are often based on the ability to build customer relationships and maintain them in the long term. Customer centricity is an important topic, because it…

Mister Spex is Europe’s largest online optician and, thanks to its omnichannel sales concept, is considered a pioneer of online marketing in the industry. At our rooftop event 202…

Christmas time. Originally merry and tranquil, it has turned into pure stress for me in the last year, since I became service manager. This is probably due to the growing online…

Unbelievable, thinking back to how we were told about AI in the beginning. Our bosses raved about it, and told us what an enrichment it would be for us. They said that the AI would…