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As publicly reported recently, a leading European neobroker (Trade Republic) is investing a double-digit million sum into its customer service. More than 1,000 service agents, 24/…

We have released product version Santiago de Chile 10.4. With this update, we are introducing two new knowledge sources: files and website synchronisation. This will allow you to…

You know the feeling: 200 new tickets on Monday morning, 80% of them the same three questions: password reset, delivery status, contract change. Your team works overtime until 6 PM…

Every industry looks for ways to improve processes and enhance customer experience while also keeping costs down. By using the right software solutions, companies can increase…

For four years now, we have invited our customers and partners to our annual OMQ Rooftop Event to discuss current customer service trends and the future of support. Once again, our…

Higher customer service performance, but less effort – is that possible? Of course! Various technologies such as Artificial Intelligence and chatbots help to improve customer…

Successful business models are often based on the ability to build customer relationships and maintain them in the long term. Customer centricity is an important topic, because it…

Mister Spex is Europe’s largest online optician and, thanks to its omnichannel sales concept, is considered a pioneer of online marketing in the industry. At our rooftop event 202…

Christmas time. Originally merry and tranquil, it has turned into pure stress for me in the last year, since I became service manager. This is probably due to the growing online…

Unbelievable, thinking back to how we were told about AI in the beginning. Our bosses raved about it, and told us what an enrichment it would be for us. They said that the AI would…