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OMQ Help

Dynamic And Self-optimizing Help Page

OMQ Help supports your customers in finding answers to their questions quickly and autonomously. With the help of OMQ’s artificial intelligence, its autocompletion, and real-time optimization, your customers will be guided directly to the correct answer.

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Help

We improve customer service of 100+ leading companies.

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Find without searching

Are you just starting a coupon campaign and your customers have many questions about it? No problem. OMQ Help places current customer questions at the top of the list in real time, so that your customers don't have to search at all.

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Always the right solution

OMQ auto-completion is the navigation system for your service. How does it work? In the background, OMQ learns relevant terms of the knowledge database and generates an interactive map accordingly. With auto-completion, your customers are then guided to the right solution

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Orientation with categories

Sometimes your customers don't know exactly how to describe a complicated problem. With the self-service portal they have the opportunity to narrow down problems by categories. Combined with real-time FAQ and clever auto-completion, your customers will also find the right solution for such problems.

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Integration d|o|m

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An elementary building block for the quality of our service at myphotobook and fotokasten is OMQ's knowledge management..
Deutsche Online Medien GmbH - Damir Svalina
Managing Director Marketing & Operations
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Very easy

Whether small or big, young or old, each of your customers will find what they are looking for on your new help page.

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Happy customers

Your customers will no longer have to spend a lot of time looking for solutions, they will easily find them.

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More purchases

Customers who receive an immediate response will also make a purchase from you..

Free trial version

With only little effort you can reduce your service volume by half.

  • 14-day trial

  • Simple setup

  • Can be cancelled at any time