Dynamic And Self-optimizing Help Page
OMQ Help supports your customers in finding answers to their questions quickly and autonomously. With the help of OMQ’s artificial intelligence, its autocompletion, and real-time optimization, your customers will be guided directly to the correct answer.
We improve customer service of 100+ leading companies.
Straight to the solution via autocomplete
OMQ's AI directly guides your customers to a suitable solution with intelligent auto-completion. The software knows what the next possible search combinations are and displays them.
Real-time FAQ always up to date
Does your customer service receive a particularly large number of questions about a specific topic? With the help of OMQ's Artificial Intelligence, OMQ Help places currently relevant entries at the top in real time, so that customers don't even have to search and your FAQ is always up-to-date.
The right design for everyone
Design OMQ Help as you like it. You can easily adapt OMQ Help to your corporate design without IT resources. In the user interface, you can easily change text and categories as well as colors and displays yourself.
Find FAQs with Google
OMQ Help can be used with SEO, which means your FAQs will be initiated by search engines and on top of that will also show up as Google FAQ Extensions. In addition, each question has its own URL and individual FAQs can be linked and placed anywhere on the website.
Easy process automation
OMQ Help automates complex processes and makes them more efficient. Forms can be created and integrated into answers for example. Customers enter relevant data and the OMQ system executes tasks directly in your backend system without your agents being involved.
An elementary building block for the quality of our service at myphotobook and fotokasten is OMQ's knowledge management..More on the case study
Free trial version
With only little effort you can reduce your service volume by half.
Can be cancelled at any time