Your FAQ finds solutions,
Automatically.

Your FAQ finds solutions,<br><span>Automatically.</span>
OMQ Help

OMQ Help is an auto-searching help page similar to FAQ. The intelligent knowledge database reacts to ongoing changes in customer behavior. Thus, the order of displayed solutions in your self-service portal depends on the current request frequency. The automatic auto-completion function guides your customers to the right solution in real time.

Find without searching

Are you just starting a coupon campaign and your customers have many questions about it? No problem. OMQ Help places current customer questions at the top of the list in real time, so that your customers don't have to search at all.

Always the right solution

OMQ auto-completion is the navigation system for your service. How does it work? In the background, OMQ learns relevant terms of the knowledge database and generates an interactive map accordingly. With auto-completion, your customers are then guided to the right solution

Orientation with categories

Sometimes your customers don't know exactly how to describe a complicated problem. With the self-service portal they have the opportunity to narrow down problems by categories. Combined with real-time FAQ and clever auto-completion, your customers will also find the right solution for such problems.

screenshot preview myphotobook en

Integration d|o|m

bühnenlogo magix
An elementary building block for the quality of our service at myphotobook and fotokasten is OMQ's knowledge management..
Deutsche Online Medien GmbH - Damir Svalina
Managing Director Marketing & Operations
More on the case study

Very easy

Whether small or big, young or old, each of your customers will find what they are looking for on your new help page.

Happy customers

Your customers will no longer have to spend a lot of time looking for solutions, they will easily find them.

More purchases

Customers who receive an immediate response will also make a purchase from you..

Free trial version

With only little effort you can reduce your service volume by half.

  • 14-day trial

  • Simple setup

  • Can be cancelled at any time