Answer Automatically to Email Support Requests
OMQ Reply analyses incoming customer emails and answers general known questions automatically. Simply integrate our email bot as a plugin in Zendesk, Freshdesk, and other ticketing systems.
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Over 100+ companies trust in OMQ
State-of-the-art AI with Intention Recognition
Works in over 30 languages
Understands your inbox
Your customer wants to add an item to their order. OMQ Reply knows exactly what they mean. Artificial intelligence understands the intent of the customer. The system then recognizes that a change should be made to the purchase order.
Everything at a glance
Your customers' emails often contain different questions. Keeping track is not easy, but for OMQ Reply it is. Individual questions are automatically filtered out and highlighted together with the solution in the response.
Automatic documentation
Great documentation is the be-all and end-all for continuous improvement, and this also applies to customer service. Your service staff manually enter the progress of the service requests into the ticket system. OMQ does that too, automatically. Answers are entered into the tickets and marked as closed.
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The holistic system for your customer service
Automate processes and manage your service knowledge across all channels in real time
With OMQ Automator, you can now automate processes that normally involve a lot of manual work.
Explore Automator
With the central knowledge database, you can answer your customers questions more efficiently on all channels.
Explore Knowledge DatabaseWe improve customer service of 100+ leading companies.
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
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14-day trial
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