Your chatbot helps your customer.
Smart.
With the OMQ chatbot, you can answer customer inquiries in chats or IM without your employees having to manually answer the same question 100 times. Because OMQ’s artificial intelligence learns independently and knowledge about all products is shared, the chatbot allows you to automate your customer service instantly. If the chatbot reaches its limits, it will connect your customers to an employee, who can deal with the more complicated cases.
All instant-messaging services
More and more, your customers use instant messaging for private communication. With the OMQ chatbot, you can answer your customers’ inquiries on all channels. Through our partners, we are integrated into WhatsApp, Facebook Messenger, Telegram, and your website.
Only answer once
Responses from the central knowledge base are customized and delivered by the chatbot. Text passages, pictures and links are displayed as chat bubbles. The chatbot independently creates a dialog of interactive responses through which the customer is asked for the required information.
The right answers right away
All requests and feedback from your customers and service agents will be used for learning across all products. OMQ products learn from each other, so the chatbot is always ready for deployment without an additional learning process.
Integration ETH Zürich
„By providing the OMQ chatbot, we can answer our students’ questions immediately.“More about the Case Study
Free trial version
With only little effort you can reduce your service volume by half.
14-day trial
Simple setup
Can be cancelled at any time