AI Chatbots for Industrial Companies
Automated responses that accelerate processes, reduce service costs and win over customers
100+ companies trust OMQ
Smart customer service for industry
In industry, numerous inquiries arise daily – from product information to orders to technical details. Customers and partners expect fast, precise answers to continue their processes smoothly. With OMQ, standard inquiries are answered automatically, service teams are relieved, and efficiency is sustainably increased.
Why OMQ for industry?
Your benefits at a glance
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⚙️ Technical support
around the clockProduct and service questions are answered anytime.
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📦 Fast order &
order processingStandard inquiries about orders or deliveries are resolved automatically.
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🤝 Better customer &
partner retentionReliable information increases trust and loyalty.
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📉 Fewer emails and
phone callsMany concerns are resolved directly – before they reach service.
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🌍 Consistent information
across all channelsWhether website, chat or email – answers are consistent everywhere.
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🚀 Easy
implementationOMQ is quickly operational and integrates seamlessly into existing systems.
Customer success with OMQ
Successful brands show how OMQ makes their service more efficient while improving the experience for customers.
„The chatbot responds to customer inquiries so precisely and humanly that it often doesn't even stand out that no real person is answering here. Particularly impressive is the system's learning ability. It continuously gets better.“
OMQ Chatbot - Always and everywhere accessible
Reduce your support efforts and simultaneously improve customer satisfaction.
HK Hamburg – Fast support with the OMQ Chatbot
The Hamburg Chamber of Commerce receives many inquiries about events, memberships and services. With the OMQ Chatbot, recurring questions are answered automatically – around the clock. This reduces waiting times and relieves the team.
OMQ Help - Helps your customers immediately
Your customers find answers to their questions independently and quickly.
Instant help at Hörmann with the intelligent help page
As a leading provider of doors and drives, Hörmann answers numerous product and service questions daily. With OMQ Help, customers find answers directly in the help center – even before an inquiry is submitted.
OMQ Contact - Get an answer directly
Customers receive answers immediately - without any waiting times!
Jalousiescout – Efficient inquiry processing in the contact form
At Jalousiescout, many concerns are already resolved in the contact form. OMQ Contact answers frequent questions about orders, products and delivery times immediately, so fewer emails reach service and manual effort decreases.
Typical service cases in industry – automatically solved with OMQ
Orders &
delivery status
Questions about orders and deliveries occur daily. OMQ provides the information immediately and reduces follow-up inquiries.
Products &
technical details
Inquiries about specifications or functions are standard. OMQ delivers the right information directly.
Maintenance &
spare parts
Customers need quick help with spare parts or maintenance. OMQ provides clear instructions and reduces effort.
Invoices &
contracts
Questions about documents, invoices or contract details arise regularly. OMQ answers these immediately.
Deadlines &
appointments
From delivery dates to service appointments – deadlines often cause follow-up questions. OMQ provides this information without waiting time.
Login &
portals
Problems accessing customer or partner portals are common. OMQ supports automatically and prevents frustration.
Discover other industries
Discover how OMQ automates and optimizes customer service in various industries.
Trust that counts – awarded by our customers
