AI Chatbots for Insurance Companies
Efficient service that builds trust, reduces waiting times and delights customers
Over 100+ companies trust OMQ
Smart customer service for insurance companies
Whether it's contract details, claims reports, or benefit inquiries – the insurance sector generates numerous routine questions daily. Customers expect fast, reliable information, especially in urgent cases. With OMQ, standard inquiries are answered automatically, wait times are reduced, and service teams are significantly relieved.
Why OMQ for insurance companies?
Your benefits at a glance
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⏱️ 24/7 customer service
without wait timesQuestions about contracts, claims, or benefits are answered immediately.
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📄 Seamless contract
and claims processesRecurring questions about procedures are clarified automatically.
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📉 Reduced call and
email volumeMany inquiries are resolved immediately before they reach the service team.
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🤝 Higher
customer satisfactionFast, clear answers create trust and security.
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🌍 Service on
all channelsWhether website, chat, or email – information is consistent everywhere.
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🚀 Fast
implementationOMQ is ready to use immediately and easy to integrate.
Customer success with OMQ
Successful brands show how OMQ makes their service more efficient while improving the experience for customers.
„Simple and good, that's how bot technology becomes fun! The advantage is that no matter where customers are on our homepage, they always get the same information.“
OMQ Chatbot - Always and everywhere accessible
Reduce your support efforts while improving customer satisfaction.
Wertgarantie – Fast support with the OMQ Chatbot
Wertgarantie automatically answers the most common questions about contracts, repairs, and services with the OMQ Chatbot. Customers receive immediate help while the service team is relieved.
OMQ Help - Helps your customers immediately
Your customers find answers to their questions independently and quickly.
Dr. Walter – Instant help with the intelligent help page
At Dr. Walter, numerous questions arise about insurance benefits and policies. With OMQ Help, customers find the right answers directly in the help center – even before an inquiry is submitted.
OMQ Contact - Get an answer directly
Customers receive answers immediately - without any wait times!
Dr. Walter – Efficient inquiry processing in the contact form
Many inquiries about contract details and claims reports are already resolved at Dr. Walter in the contact form. OMQ Contact answers questions directly, so fewer emails reach the service team and manual effort is significantly reduced.
Typical service cases in the insurance industry – automatically solved with OMQ
Contracts &
Policies
Questions about contract details or policies occur daily at insurance companies. OMQ provides the information immediately.
Claims reports &
Repairs
Inquiries about damages or repair processes are very common. OMQ explains the next steps directly.
Benefits &
Reimbursements
Uncertainties about benefit entitlements or reimbursements arise regularly. OMQ answers these quickly and reliably.
Deadlines &
Terms
Contract and cancellation deadlines often lead to follow-up questions. OMQ delivers the data immediately – without wait time.
Payments &
Premiums
Customers frequently ask about premiums or payment methods. OMQ provides the relevant information directly.
Login &
Customer portal
Problems logging into the portal are standard. OMQ supports automatically and reduces frustration.
Discover other industries
Discover how OMQ automates and optimizes customer service in various industries.
Trust that counts – praised by our customers
