AI Chatbots for Software Companies

Fast support for seamless software experiences – efficient, reliable and without waiting times

100+ companies trust OMQ

Smart customer service for software providers

Software companies receive many daily inquiries about features, updates, installations, and access. Customers expect fast, precise answers so they can continue their work without interruption. With OMQ, standard inquiries are answered automatically, wait times are reduced, and support teams are sustainably relieved.

Why OMQ for the software industry?
Your advantages at a glance

⏱️ 24/7 customer service
without wait times
Questions about licenses, access, or features are answered immediately.
⚙️ Seamless
product support
Standard questions about installation, updates, or features are automatically resolved.
📉 Fewer tickets
and calls
Many inquiries resolve themselves directly – before they reach support.
🤝 Higher
customer satisfaction
Fast help creates a positive user experience.
🌍 Consistent information
across all channels
Whether chat, website, or email – the answers are always consistent.
🚀 Easy
integration
OMQ can be quickly implemented and used immediately.

Customer success with OMQ

Successful brands show how OMQ makes their service more efficient while improving the experience for customers.

„The chatbot has become indispensable as it can serve many users simultaneously and thus effectively takes over work time and effort from agents. Answers can also be provided on weekends and holidays.“

Miriam Chavez User Service Manager at Verimi

OMQ Chatbot - Always and everywhere accessible

Reduce your support efforts while improving customer satisfaction.

Fast support at Verimi with the OMQ Chatbot

At Verimi, frequent questions about registration, login, and features are answered automatically. The OMQ Chatbot relieves the support team and provides customers with reliable information around the clock.

OMQ Help - Helps your customers immediately

Your customers find answers to their questions independently and quickly.

Instant help in the help center at Heidelberger Strichcode

Heidler Strichcode receives many inquiries about software features and technical details. With OMQ Help, customers find the right answers directly in the help center – even before a request is submitted.

OMQ Contact - Get an answer directly

Customers receive answers immediately - without any wait times!

Efficient request processing at Quick Lohn in the contact form

Quicklohn supports customers in the field of payroll and salary software. With OMQ Contact, many questions are already answered in the contact form, so fewer emails land in service and processing is accelerated.

Typical service cases in the software industry – automatically solved with OMQ

Login &
Access

Functions &
Features

Questions about software functions are common. OMQ provides the information immediately across all communication channels.

Installation &
Updates

Uncertainties during setup or updates often arise. OMQ delivers the right instructions directly.

Licenses &
Contracts

Questions about terms, renewals, or license types are standard. OMQ provides the information clearly and immediately.

Invoices &
Payments

Uncertainties about invoices or payments are frequent. OMQ answers these directly and relieves your team.

Support &
Contact

Customers want to quickly find the right contact person. OMQ directs them directly to the appropriate place.

Explore other industries

Discover how OMQ automates and optimizes customer service across various industries.

E-Commerce

Education

Financial Services

Energy Sector

Travel

Transport

Insurance

Software

Industry

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