AI Chatbots for the Transport Industry
Fast support wherever your customers are on the move
Over 100+ companies trust OMQ
Smart customer service in the transport sector
Whether taxi, car sharing, or bike sharing – customers expect reliable information about bookings, prices, and availability at all times. With OMQ, frequently asked questions are answered automatically, service teams are relieved, and waiting times are avoided. This keeps mobility smooth and uncomplicated for everyone.
Why OMQ for the transport sector?
Your benefits at a glance
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⏱️ 24/7 customer service
without wait timesBookings, rates, or availability are answered immediately.
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🚦 Smooth
booking processesQuestions about reservations or cancellations are resolved automatically.
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📉 Fewer phone calls and
email volumeMany issues are resolved directly before they reach support.
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🤝 Higher
customer satisfactionQuick help builds trust and increases usage.
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🌍 Consistent service across
all channelsInformation is identical across all communication channels everywhere.
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🚀 Fast
integrationOMQ is easy to implement and seamlessly integrates into systems.
Customer success with OMQ
Successful brands show how OMQ makes their service more efficient while improving the experience for customers.
„OMQ simply rethinks customer service in a perfect way! The further development of their products and the introduction of new ones makes the company for me and us a sustainable partner in customer service.“
OMQ Chatbot - Always and everywhere available
Reduce your support efforts while improving customer satisfaction.
Taxi 40100 – Fast support with the OMQ Chatbot
Taxi 40100 receives numerous daily inquiries about bookings, fares, and waiting times. With the OMQ Chatbot, these are answered automatically – around the clock. Customers get immediate help while the service team is significantly relieved.
OMQ Help - Helps your customers immediately
Your customers find answers to their questions independently and quickly.
DB Call a Bike – Instant help with the intelligent help page
DB Call a Bike generates many questions about usage, rates, and bike availability. With OMQ Help, customers find answers directly in the help center – even before a request is submitted.
OMQ Contact - Get an answer directly
Customers get answers immediately - without any waiting times!
Scouter Carsharing – Efficient inquiry processing in the contact form
At Scouter Carsharing, many questions are already answered in the contact form – such as about bookings, rates, or vehicle availability. This means fewer emails reach the service team, and manual effort is noticeably reduced.
Typical service cases in the transport sector – automatically solved with OMQ
Bookings &
Reservations
Questions about rides or vehicles occur daily. OMQ answers these immediately and reduces follow-up questions.
Cancellations &
Rebookings
Changes to rides or reservations are frequent. OMQ clearly explains the options and supports automatically.
Rates &
Invoices
Uncertainties about prices or invoices arise regularly. OMQ provides the information directly.
Availability &
Locations
Whether bike, car, or taxi – the question of availability is standard. OMQ delivers this information around the clock.
App &
Portal Usage
Problems using the app or portal often occur. OMQ provides quick assistance and reduces frustration.
Login &
Security
Login problems or security questions are everyday occurrences. OMQ supports automatically and ensures smooth access.
Discover other industries
Discover how OMQ automates and optimizes customer service across various industries.
Trust that counts – awarded by our customers
