AI Chatbots for Travel & Tourism
Customer service that makes travel easier – automated, reliable and available around the clock
Over 100+ companies trust OMQ
Smart customer service in travel
Travelers expect fast and reliable information – whether it's about bookings, rebookings, or travel extras. With OMQ, recurring inquiries are automatically answered, wait times are reduced, and service teams are relieved. This creates a seamless travel experience that delights customers.
Why OMQ for the travel industry?
Your benefits at a glance
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⏱️ 24/7 customer service
without wait timesTravelers receive answers to bookings, cancellations, and travel details at any time.
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🤝 Higher
customer satisfactionFast and precise answers build trust and increase loyalty.
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📦 Seamless
booking processesStandard questions about reservations and rebookings are automatically resolved.
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📉 Fewer calls and
email volumeMany inquiries are answered immediately before they reach customer service.
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🌍 Service across
all channelsWhether website, chat, or email – customers receive consistent information everywhere.
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🚀 Quick
integrationOMQ is immediately ready for use and integrates seamlessly into existing systems.
Customer success with OMQ
Successful brands show how OMQ makes their service more efficient while improving the experience for customers.
„Since we've been using OMQ, the number of phone calls and emails about many daily topics has decreased.“ 😊
OMQ Chatbot - Always and everywhere available
Reduce your support efforts while improving customer satisfaction at the same time.
Fast support at Kuhnle Tours with the OMQ Chatbot
Kuhnle Tours receives many inquiries about houseboat bookings and travel details. With the OMQ Chatbot, recurring questions are answered automatically – around the clock. Customers receive help immediately while the service team is noticeably relieved.
OMQ Help - Helps your customers immediately
Your customers find answers to their questions independently and quickly.
Instant help at DB Flinkster with the intelligent help page
At DB Flinkster, many inquiries arise about bookings, rates, and vehicle availability. With OMQ Help, customers find answers directly in the help center before an inquiry is even submitted. This saves time and reduces service effort.
OMQ Contact - Get an answer directly
Customers receive answers immediately - without any wait times!
Efficient inquiry processing at Alltours in the contact form
Alltours receives numerous daily inquiries about trips and offers. With OMQ Contact, many questions are already answered in the contact form – this means fewer emails reach customer service and manual effort decreases significantly.
Typical service cases in the travel industry – automatically solved with OMQ
Bookings &
Reservations
Questions about availability and booking status occur daily. OMQ provides this information immediately and reduces follow-up inquiries.
Cancellations &
Rebookings
Cancellation or rebooking requests often create high effort. OMQ clearly explains the options and provides automatic support.
Payments &
Invoices
Uncertainties about invoices or payments occur regularly. OMQ answers these routine cases immediately.
Travel and Check-In
Information
Questions about check-in, luggage, or travel details are standard. OMQ delivers the relevant information around the clock.
Offers &
Services
Customers want to learn more about additional services and packages. OMQ provides quick information.
Login &
Customer Portal
Problems logging into the portal occur frequently. OMQ provides automatic support and prevents frustration.
Discover other industries
Discover how OMQ automates and optimizes customer service across various industries.
Trust that counts – recognized by our customers
