79.2% cost reduction in customer service – with the OMQ Email Bot
The AI email bot "OMQ Reply" reads, understands, and automatically answers customer emails — quickly, precisely, and reliably. Leading companies already rely on the OMQ Email Bot, reducing their support costs by up to 79.2% through intelligent email automation.
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GDPR-compliant
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Generative AI
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Fast Integration
This is how much MAGIX saves with OMQ Reply
Thanks to the very high resolution rate of our AI email bot at MAGIX, so many customer inquiries were handled automatically that significant savings were achieved in customer support.
costs
MAGIX saves around €410,000 per year in customer service personnel costs — while maintaining consistently high quality.
effort
The support team was reduced from 12 to 2 employees — the AI now answers even complex questions automatically.
& GDPR compliance
GDPR-compliant, brand-consistent, and free from hallucinations — thanks to a controlled knowledge base and a specialized LLM pipeline.
How much could you save with OMQ Reply?
Let’s analyze your savings potential together – individually and without obligation:
How MAGIX automates complex support inquiries
At MAGIX, OMQ Reply handles even complex inquiries precisely and objectively — automatically via email within the ongoing service process. This is made possible by cutting-edge AI technology, our LLM pipeline specifically developed for customer service, and a controlled knowledge base.
Use of OMQ Reply at MAGIX:
How MAGIX automates complex support inquiries
Simple and seamless integration
OMQ Reply integrates seamlessly into your existing ticket or email system and automatically answers emails directly within your ongoing service process.
Cross-industry application
From e-commerce and insurance to public administration, education, and energy supply — our AI email bot automates customer communication wherever support efforts arise.
E-Commerce
Education
Finance
Energy
Travel
Transport
Insurance
Software
Industry
Cross-industry application
Results and benefits at a glance
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🤖 High level of
automationA large portion of your support costs can be saved through automated email responses.
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💼 Less manual
effortEmails are answered automatically — giving your team more time for complex tasks.
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🌍 Multilingual
supportOMQ Reply understands and answers emails in multiple languages — with no additional effort.
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🧠 No
hallucinationsThanks to a controlled knowledge base and our LLM pipeline, every response remains precise and reliable.
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⭐ Consistent response
qualityAll responses are based on your own content — ensuring factually accurate and brand-consistent communication.
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💬 Higher customer
satisfactionFaster response times and precise answers lead to a measurably better customer experience.
Over 100 companies trust OMQ
