All Channels - One Knowledge Base
With the central knowledge database, you can answer your customers questions more efficiently on all channels. You can manage all your service knowledge here and make changes for all channels in real time.
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Head of Service Desk at ETH Zurich
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No-Code Editor
The heart of your customer service
The central and AI-based knowledge database
Service knowledge in real time with artificial intelligence
With the central knowledge database, changes to service knowledge are immediately available on all communication channels. With the help of our artificial intelligence, the right answers are displayed to customers everywhere. The AI works immediately out-of-the-box and is pre-trained.
Service knowledge in real time with artificial intelligence
Easy to customize with the no-code editor
Questions and answers as well as categories can be easily created and managed in the knowledge database. Various elements such as texts, links, multimedia content, downloads and source codes as well as interactive answers can be easily created with the no-code editor - without any IT knowledge.
Easy to customize with the no-code editor
Multilingualism with automatic translation
You can translate entries with just one click. Automatic translation is available in over 30 languages. Our AI is able to understand customer requests in all these languages and show the right answers.
Multilingualism with automatic translation
Reports and analyses
In the reports, you can see which questions have been answered and how often. In addition, we prepare regular analyses and provide specific advice on topics that are frequently asked and are still missing in the knowledge database. In this way, we help you to increase efficiency even further.
Styles and individual rights management
Using the "Styles" module, you can easily design your help and contact pages yourself and adapt them perfectly to your branding or, for example, design the same content differently for different pages. There are also numerous settings for managing users, rights and the visibility of entries.
Styles and individual rights management
All channels - All languages - Anytime
With the OMQ knowledge database, you can manage all your service channels
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
We improve customer service of 100+ leading companies.
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14-day trial
non-binding