In Germany every household usually has insurances, such as household, liability or supplementary insurances. There a many different insurance offers on the market offering various prices and services, which makes it difficult for the customers to choose an insurance. So called fintech companies are said to provide a solution. They can serve as agents to simplify all processes and make it easier for customers to overlook the market. Sadly, not all insurtech companies are transparent or offer good service.
Therefore, the DISQ (Deutsche Institut für Service-Qualität) made a thorough checkup of those digital insurtech companies. The results show, only two companies were classified as “good”. The winner is our customer Friendsurance!
For 3 years Friendsurance is using the OMQ self service as well as the OMQ service center. So, there are able to provide excellent service to their customers throughout Germany.
Lots of things have changed here at OMQ since 2017! Not only has our team grown, but also our product spectrum. Our goal is still the same: Improving Customer Services optimally. That’s why we have launched lots of Updates and optimized our products.
You can equip your Instant-Messaging platform with our OMQ Chatbot for example! OMQ Contact and OMQ Help answer your customer’s requests automatically on your website. Your Customer Service benefits from OMQ Reply via E-Mail, where it solves tickets automatically. Even your service employees can profit from OMQ, as OMQ Assist makes it possible for them to handle requests per one simple click. All our products make use of our centralized knowledge base, are well adjusted to your customer’s needs and are automated softwares. By using our products you make sure that you are modern and that you shape your Customer Service effectively and according to your wishes!
Become a test winner as well with the help of OMQ. Contact us here in order to ask us questions or to arrange a demo with us. We’re happy to help you! :)