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OMQ Team

The OMQ author team consists of experts in AI, customer service automation, NLP, and digital communication. With strong academic backgrounds and years of hands-on experience in various contexts, we provide reliable insights into the future of customer service — from practical how-to guides to in-depth analyses of AI and automation.

The OMQ author team consists of experts in AI, customer service automation, NLP, and digital communication. With strong academic backgrounds and years of hands-on experience in various contexts, we provide reliable insights into the future of customer service — from practical how-to guides to in-depth analyses of AI and automation.

Latest posts by OMQ Team

News

Friendsurance wins Customer Service ranking

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News

Friendsurance wins Customer Service ranking

In Germany every household usually has insurances, such as household, liability or supplementary insurances. There a many different insurance offers on the market offering various…

OMQ Team
OMQ Team

September 05, 2017 · 2 min read

New Plugin in Zendesk marketplace

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New Plugin in Zendesk marketplace

Responding faster than everyone else! Relationships are not complicated. With the new OMQ plug-in integration in Zendesk Marketplace you can answer service requests faster than…

OMQ Team
OMQ Team

June 29, 2017 · 1 min read

OMQ autoresponder

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OMQ autoresponder

Every year people are sending over 1.5 billion emails in Germany. Worldwide the number is as high as 205.6 billion (Statista). With rising tendency. Nowadays there are situations…

OMQ Team
OMQ Team

March 01, 2017 · 2 min read

technology relax your business

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technology relax your business

OMQ’s extensive experience in the optimisation of customer service helps primarily e-commerce companies to increase the quality of their service and to meet customer needs. In the…

OMQ Team
OMQ Team

October 07, 2016 · 1 min read

About us

We love customer service

For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.

Yasmin Altmann

Yasmin Altmann

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Matthias Meisdrock

Matthias Meisdrock

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Sophie Rodriguez Flechas

Sophie Rodriguez Flechas

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