Matthias Meisdrock is co-founder and Managing Director of OMQ. With a background in technology and design, he is responsible for strategic planning and the development of new technologies — with a focus on transforming complex systems into intuitive, user-friendly products for a broad audience. In the OMQ Magazine, he writes about product updates, the OMQ Engine, and AI topics.

Sven Engelmann was part of the management team at OMQ until the end of 2024, where he was responsible for economic leadership. His daily tasks included planning, organizing, and managing numerous responsibilities simultaneously to drive the operational business forward. Additionally, he maintained communication with customers, built networks, and regularly appeared in the OMQ Magazine, especially under the "Professional Voices" section. There, he conducted interviews with clients and appeared as an expert in podcasts on topics such as chatbots and automation.

Yasmin is a Content Writer at OMQ with over 7 years of experience in AI, SaaS, and customer service automation. With a Bachelor's in English & Cultural Studies and a Master's in "Literature and Culture in Social Change," she combines analytical thinking with a passion for language and societal contexts. At OMQ, she writes about the intersection of AI, communication, and digital customer engagement. International experience, most recently in the tech hub Dublin, keeps her perspective sharp on global industry trends.

Sophie was a Content Writer at OMQ, covering AI, customer service automation, and digital communication. Her articles are still available in the How-To’s and Helping Hands categories.

Anton was part of the OMQ writing team, combining his interest in languages, politics, and social topics in his work. In addition to blog articles for OMQ, he also wrote externally. His articles are still available on the blog.

Caro has been Marketing and Event Manager at OMQ since 2018. With an interest in film studies and a passion for emerging technologies, she combines creative storytelling with technical expertise — a perfect fit for the "Scary New World" category. At OMQ, she develops content around AI, chatbots, and self-service automation together with the team, and is also responsible for organizing event series, workshops, and partner meetings in the field of customer service automation.

Lucy joined OMQ in 2017 after studying linguistics. Her focus was on data analysis, customer service request evaluation, and chatbot analytics. Her expertise in AI-driven customer service shaped many of our blog articles and How-To’s. Her articles are still available on the blog.

Cindy is responsible for Account Management and Support at OMQ. She guides customers from the very beginning – from onboarding and initial setup to continuous optimization. Whether it's workflows, AI agents, or individual integrations: Cindy helps to configure the software so it truly fits each customer's needs. She especially enjoys seeing how results improve step by step through targeted adjustments.

Nadine is a former employee and one of our founding workers, who established the marketing department. She was also in charge of customers and sales. She is really interested in technology and the technical aspect of our software. She left her imprint in our company and you can still find her texts in our magazine.

The OMQ author team consists of experts in AI, customer service automation, NLP, and digital communication. With strong academic backgrounds and years of hands-on experience in various contexts, we provide reliable insights into the future of customer service — from practical how-to guides to in-depth analyses of AI and automation.

Dr. Tae-Gil Noh is a Machine Learning Engineer and NLP specialist at OMQ in Berlin, with over 20 years of experience building and scaling AI systems for real-world production environments. Holding a PhD in Natural Language Processing, he bridges cutting-edge research and practical application — developing AI-powered customer service solutions that serve hundreds of international clients. His areas of expertise include production NLP systems, multilingual AI, and the automation of customer communication.