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News

News and updates on customer service automation, customer communication and self service.

News

OMQ Update | Version Lima 10.2 - Self Service Automator and GPT improvements

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OMQ Update | Version São Paulo 10.1 - Automatic Translation and GPT Chatbot

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OMQ Update | Version São Paulo 10.1 - Automatic Translation and GPT Chatbot

We have released the product version São Paulo 10.0. With version 10.1 São Paulo, it is now possible to translate texts directly in the knowledge base. Other major highlights are…

Pool Chlor Shop Answers Seasonal Peaks in Customer Service with OMQ

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Pool Chlor Shop Answers Seasonal Peaks in Customer Service with OMQ

Who is Pool Chlor Shop? As a distributor of water care products, pool chemicals and pool accessories, Pool Chlor Shop has a high volume of inquiries, especially during the summer…

What is AI? Development and History of Artificial Intelligence

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What is AI? Development and History of Artificial Intelligence

Small History of AI Artificial Intelligence is around us every day. There are voice assistants, automated services, and it’s even used in the medical field. Still every new…

GPT-4 Chatbot for Customer Service | The New ChatGPT Beta Chatbot in Test

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GPT-4 Chatbot for Customer Service | The New ChatGPT Beta Chatbot in Test

A few weeks ago, we published an article about ChatGPT in which we talked about the platform in general and asked ourselves what challenges still need to be solved in order to be…

OMQ Update | Version Rio de Janeiro 10.0 - New Interface and No-Code Editor

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OMQ Update | Version Rio de Janeiro 10.0 - New Interface and No-Code Editor

We have released the product version Rio de Janeiro 10.0. In our new version Rio de Janeiro 10.0 we have completely redesigned and optimized the user interface. Not only is our…

ChatGPT Chatbot in Customer Service - The Revolution of Customer Communication?

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ChatGPT Chatbot in Customer Service - The Revolution of Customer Communication?

Introduction - What is ChatGPT? ChatGPT is the talk of the town - and for good reason: the new chatbot model is particularly good at talking to people. The big leap from previous…

Case Study – Elektro Wandelt Answers Questions 24/7 in Chat and Messenger Apps with the OMQ Chatbot

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Case Study – Elektro Wandelt Answers Questions 24/7 in Chat and Messenger Apps with the OMQ Chatbot

Elektro Wandelt puts their customers first at all times. The company aims to provide friendly, solution-oriented and, above all, expert advice. It thereby relies on a mix of…

Case Study - How KKT KOLBE Reduces Service Requests and Improves its Complaint Management Process with OMQ

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Case Study - How KKT KOLBE Reduces Service Requests and Improves its Complaint Management Process with OMQ

As a supplier of high quality kitchen appliances with a wide range of products, KKT KOLBE has an active exchange between the company and its customers. In addition to daily…

Review - OMQ Rooftop Event 2022

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Review - OMQ Rooftop Event 2022

This year we have held our annual OMQ Rooftop Event for the fourth time to discuss current customer service trends and the future of support with customer service experts, as well…

OMQ Update Version Stockholm 9.6 - Automate Customer Service

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OMQ Update Version Stockholm 9.6 - Automate Customer Service

We have published the product version Stockholm 9.6. In the new version 9.6 “Stockholm” we automate your processes in customer service by RPA (Robotic Process Automation). The new…

Case Study - Stadtwerke Düren| Modern and Smart Customer Service via Chat

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Case Study - Stadtwerke Düren| Modern and Smart Customer Service via Chat

Stadtwerke Düren and the OMQ chatbot In this case study, we show how Stadtwerke Düren uses the OMQ Chatbot to automate its customer service and make it more efficient. Stadtwerke…

OMQ Rooftop Event 2021 - Customer service with vision

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OMQ Rooftop Event 2021 - Customer service with vision

A year has passed since our last OMQ Rooftop Event and a lot has happened since then. We would like to thank one more time our guests from last year for the wonderful evening…

How Customer Service Has Changed Over The Last 200 Years

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How Customer Service Has Changed Over The Last 200 Years

Today we would like to celebrate the end of the first year of the new decade. We survived the 2012 prediction of the world ending (remember that?) and we are growing ever stronger…

OMQ Update Version Copenhagen - 9.5

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OMQ Update Version Copenhagen - 9.5

We have published the product version Copenhagen 9.5. In the new version 9.5 “Copenhagen” we have again integrated many new functions. One of the highlights is our new engine…

OMQ x OMR Digital Masterclass 2020 - Customer Service is Marketing

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OMQ x OMR Digital Masterclass 2020 - Customer Service is Marketing

We are looking forward to participating at the OMR Digital Masterclasses with our own Masterclass on June 18th at 9.00 am. How to use your customer service as a powerful marketing…

OMQ Update Version Warsaw - 9.4

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OMQ Update Version Warsaw - 9.4

We have launched Warsaw 9.4 product version. In this new “Warsaw” 9.4 version, we have focused in the expansion of our integration. You can find about our integrations with the…

How We Can Support Your Organization or Company in the Corona Crisis

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How We Can Support Your Organization or Company in the Corona Crisis

The before unheard-of coronavirus is spreading worldwide and is also unstoppable in Germany. Not only the social life of most people, but also the economy suffers from heavy losses…

OMQ Update Version Oslo - 9.3

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OMQ Update Version Oslo - 9.3

We have released the product version Oslo 9.3. In the new version 9.3 “Oslo” we have rethought and revised every aspect of OMQ Help in detail. The application was accelerated, the…

OMQ Update Version Lissabon - 9.2

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OMQ Update Version Lissabon - 9.2

We have released the product version Lisbon 9.2. In the new version 9.2 “Lisbon” we extend our technological platform and introduce the beta version of our chatbot. At the end…

OMQ Update Version Paris - 9.1

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OMQ Update Version Paris - 9.1

We have released product version Paris 9.1 In version 9.1 “Paris” we have introduced a new engine. This has been completely reworked. In addition, we have made a variety of…

Press Release BMWi and Sven Engelmann

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Press Release BMWi and Sven Engelmann

Sven Engelmann, Managing Director of OMQ GmbH, has been appointed a member of the SME Advisory Board and the Liberal Professions of the 19th legislative period of the Federal…

OMQ Update Version Berlin - 9.0

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OMQ Update Version Berlin - 9.0

The new product version Berlin - 9.0 was released by OMQ. Two highlights of the current version are presented in more detail. One of the highlight include the product name and the…

Friendsurance wins Customer Service ranking

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Friendsurance wins Customer Service ranking

In Germany every household usually has insurances, such as household, liability or supplementary insurances. There a many different insurance offers on the market offering various…

technology relax your business

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technology relax your business

OMQ’s extensive experience in the optimisation of customer service helps primarily e-commerce companies to increase the quality of their service and to meet customer needs. In the…

About us

We love customer service

For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.

Yasmin Altmann

Yasmin Altmann

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Sophie Rodriguez Flechas

Sophie Rodriguez Flechas

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Caroline Schnettler

Caroline Schnettler

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