News

We have released the product version São Paulo 10.0. With version 10.1 São Paulo, it is now possible to translate texts directly in the knowledge base. Other major highlights are…

Who is Pool Chlor Shop? As a distributor of water care products, pool chemicals and pool accessories, Pool Chlor Shop has a high volume of inquiries, especially during the summer…

Small History of AI Artificial Intelligence is around us every day. There are voice assistants, automated services, and it’s even used in the medical field. Still every new…

What is customer self-service? Self-service means that customers or users can access and use information, products or services independently. Examples of self-service include ATMs…

A few weeks ago, we published an article about ChatGPT in which we talked about the platform in general and asked ourselves what challenges still need to be solved in order to be…

We have released the product version Rio de Janeiro 10.0. In our new version Rio de Janeiro 10.0 we have completely redesigned and optimized the user interface. Not only is our…

Introduction - What is ChatGPT? ChatGPT is the talk of the town - and for good reason: the new chatbot model is particularly good at talking to people. The big leap from previous…

Elektro Wandelt puts their customers first at all times. The company aims to provide friendly, solution-oriented and, above all, expert advice. It thereby relies on a mix of…

As a supplier of high quality kitchen appliances with a wide range of products, KKT KOLBE has an active exchange between the company and its customers. In addition to daily…

This year we have held our annual OMQ Rooftop Event for the fourth time to discuss current customer service trends and the future of support with customer service experts, as well…

We have published the product version Stockholm 9.6. In the new version 9.6 “Stockholm” we automate your processes in customer service by RPA (Robotic Process Automation). The new…

Stadtwerke Düren and the OMQ chatbot In this case study, we show how Stadtwerke Düren uses the OMQ Chatbot to automate its customer service and make it more efficient. Stadtwerke…

A year has passed since our last OMQ Rooftop Event and a lot has happened since then. We would like to thank one more time our guests from last year for the wonderful evening…

Today we would like to celebrate the end of the first year of the new decade. We survived the 2012 prediction of the world ending (remember that?) and we are growing ever stronger…

We have published the product version Copenhagen 9.5. In the new version 9.5 “Copenhagen” we have again integrated many new functions. One of the highlights is our new engine…

We are looking forward to participating at the OMR Digital Masterclasses with our own Masterclass on June 18th at 9.00 am. How to use your customer service as a powerful marketing…

In the previous years, we set our focus on system updates in order to continuously improve our products. Throughout that time, we have extended our creative team as well and have…

We have launched Warsaw 9.4 product version. In this new “Warsaw” 9.4 version, we have focused in the expansion of our integration. You can find about our integrations with the…

The before unheard-of coronavirus is spreading worldwide and is also unstoppable in Germany. Not only the social life of most people, but also the economy suffers from heavy losses…

We have released the product version Oslo 9.3. In the new version 9.3 “Oslo” we have rethought and revised every aspect of OMQ Help in detail. The application was accelerated, the…

“These founders are automating customer service via artificial intelligence,” is the title of the article about OMQ in the Handelsblatt newspaper. The article published by…

We have released the product version Lisbon 9.2. In the new version 9.2 “Lisbon” we extend our technological platform and introduce the beta version of our chatbot. At the end…

We have released product version Paris 9.1 In version 9.1 “Paris” we have introduced a new engine. This has been completely reworked. In addition, we have made a variety of…

Sven Engelmann, Managing Director of OMQ GmbH, has been appointed a member of the SME Advisory Board and the Liberal Professions of the 19th legislative period of the Federal…

The new product version Berlin - 9.0 was released by OMQ. Two highlights of the current version are presented in more detail. One of the highlight include the product name and the…

In Germany every household usually has insurances, such as household, liability or supplementary insurances. There a many different insurance offers on the market offering various…

Responding faster than everyone else! Relationships are not complicated. With the new OMQ plug-in integration in Zendesk Marketplace you can answer service requests faster than…

OMQ’s extensive experience in the optimisation of customer service helps primarily e-commerce companies to increase the quality of their service and to meet customer needs. In the…