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How To's

Tips and tricks for customer service Automation and artificial intelligence.

How To's

Customer Service Automation | Automate the 5 Most Important Communication Channels with AI

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7 techniques to de-escalate angry customers

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7 techniques to de-escalate angry customers

Why is de-escalation important for Customers’ Satisfaction? ​ Angry or frustrated customers turn to a tirade of mean treatment and unreasonable behavior against customer service…

5 Tips - Improve Your Customer Service

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5 Tips - Improve Your Customer Service

Customer Service is one of the most important departments a company has. Good customer service is in charge of strengthening relationships with customers, who in turn leave…

3 Tips to Support Service Agents in Homeoffice

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3 Tips to Support Service Agents in Homeoffice

Working from home has been gaining popularity since quite some time ago. Our OMQ team has already had remote employees for quite some years now and we are happy to share that it…

5 KPIs in Customer Service You Can Improve with AI

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5 KPIs in Customer Service You Can Improve with AI

Customer Service has become an established industry for a few decades now, and as every industry, it must have a way to measure and grade the quality of their services. Some might…

Why Customer Service Is The Best Marketing

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Why Customer Service Is The Best Marketing

One important task for every company is making sure that every department has enough resources to maintain its performance and sometimes even give better results. This is done in…

5 Tips to Get Ready for AI - From an AI Company to Your Team

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5 Tips to Get Ready for AI - From an AI Company to Your Team

As the years go by, we see how important the role of Artificial Intelligence in customer service really is. The interest is growing and companies are more eager to implement new…

How to make Customer Service more efficient

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How to make Customer Service more efficient

The world has been changing rapidly for a few years now, therefore making it quite hard to keep up - especially when it comes to technical fields. However, it is extremely…

5 New Year's resolutions that will ensure customer satisfaction

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5 New Year's resolutions that will ensure customer satisfaction

A new year has just begun and as we all know, it is a tradition to set new resolutions. Why don’t you use this new year to improve your customer service by setting positive…

Automated customer service in the insurtech and insurance industries

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Automated customer service in the insurtech and insurance industries

Digitalization is turning the insurance industry upside down and the new digital insurtechs are revolutionizing the industry with innovative technological solutions. Customer…

OMQ Workshop Customer Centricity - Best Practice

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OMQ Workshop Customer Centricity - Best Practice

On November 27th, 2018, OMQ successfully held the first workshop of the series “Customer Centricity” in Berlin. As announced, here is the continuation of our workshop notes. One of…

How does artificial intelligence work in customer service?

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How does artificial intelligence work in customer service?

Our clients often ask us how our language technology is able to detect questions that are formulated differently, contain errors, or combine multiple questions in one text. In…

About us

We love customer service

For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.

Yasmin Altmann

Yasmin Altmann

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Sophie Rodriguez Flechas

Sophie Rodriguez Flechas

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Caroline Schnettler

Caroline Schnettler

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