How To's

Why is de-escalation important for Customers’ Satisfaction? ​ Angry or frustrated customers turn to a tirade of mean treatment and unreasonable behavior against customer service…

Customer Service is one of the most important departments a company has. Good customer service is in charge of strengthening relationships with customers, who in turn leave…

Working from home has been gaining popularity since quite some time ago. Our OMQ team has already had remote employees for quite some years now and we are happy to share that it…

Customer Service has become an established industry for a few decades now, and as every industry, it must have a way to measure and grade the quality of their services. Some might…

One important task for every company is making sure that every department has enough resources to maintain its performance and sometimes even give better results. This is done in…

As the years go by, we see how important the role of Artificial Intelligence in customer service really is. The interest is growing and companies are more eager to implement new…

The world has been changing rapidly for a few years now, therefore making it quite hard to keep up - especially when it comes to technical fields. However, it is extremely…

A new year has just begun and as we all know, it is a tradition to set new resolutions. Why don’t you use this new year to improve your customer service by setting positive…

Digitalization is turning the insurance industry upside down and the new digital insurtechs are revolutionizing the industry with innovative technological solutions. Customer…

On November 27th, 2018, OMQ successfully held the first workshop of the series “Customer Centricity” in Berlin. As announced, here is the continuation of our workshop notes. One of…

Our clients often ask us how our language technology is able to detect questions that are formulated differently, contain errors, or combine multiple questions in one text. In…