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Helping Hands

Tools that automate your customer service in chat, ticket system, contact and help pages.

3 Steps to Effectively Reduce Your Ticket Backlog in Customer Service

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3 Steps to Effectively Reduce Your Ticket Backlog in Customer Service

Customer service is a field which often raises challenges. Even companies that have been successful in the market for many years, are often overwhelmed with customer service. A…

OMR and OMQ show how you can turn your customer service into a powerful marketing tool

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OMR and OMQ show how you can turn your customer service into a powerful marketing tool

“Good customer service is marketing.” - that is the subtitle of our masterclass at OMR. The master class our CEO Matthias Meisdrock made, was all about customer service. And of…

About us

We love customer service

For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.

Yasmin Altmann

Yasmin Altmann

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Caroline Schnettler

Caroline Schnettler

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Sophie Rodriguez Flechas

Sophie Rodriguez Flechas

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