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An (AI)-Christmas Carol

Knocked out by AI - Duel in Customer Service

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Knocked out by AI - Duel in Customer Service

Unbelievable, thinking back to how we were told about AI in the beginning. Our bosses raved about it, and told us what an enrichment it would be for us. They said that the AI would…

Where have all the customers gone?

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Where have all the customers gone?

On a warm spring day, a large crowd had gathered around Mr. Meyer’s store. This meant that its new advertisement must have been a full success, and it was finally paying off. With…

Office Alone - Christmas with AI edition

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Office Alone - Christmas with AI edition

Holiday season is here and this time, I’m actually looking forward to celebrating it with family. Warm drinks, jolly spirits and some time away from the office makes it special…

Agent in the loop - Groundhog day of customer service

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Agent in the loop - Groundhog day of customer service

I have always liked talking to people and helping them out to find a solution if there is a problem, that is the reason why I decided to join the working force in customer service…

The chatbot and the gigantic, infinite mammoth project

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The chatbot and the gigantic, infinite mammoth project

Implementing an AI can often be a lengthy mammoth project. In this article we show what this is and how to avoid these problems. “I think we can end our meeting now.” said the…

Artificial Intelligence Seizes World Domination in Customer Service

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Artificial Intelligence Seizes World Domination in Customer Service

Many people fear that artificial intelligence will get out of hand. With our story, we want to clear up rumours and show why these fears are unfounded. It began as a normal day…

About us

We love customer service

For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.

Yasmin Altmann

Yasmin Altmann

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Sophie Rodriguez Flechas

Sophie Rodriguez Flechas

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Caroline Schnettler

Caroline Schnettler

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