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OMQ Automator

Automate Your Service Processes

With the OMQ Automator, you can now automate processes that normally require a lot of manual work. The OMQ Automator performs tasks in your backend system without an agent being involved. Use the Automator in combination with the OMQ Chatbot, OMQ Help and OMQ Contact.

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Chat connected to customer service channels
80% less requests at KKT Kolbe

KKT Kolbe about the OMQ Automator

Supported customer service channels

Automate processes on all channels

Robotic process automation

Based on modern robotic process automation

Appropriate answers for individual customer inquiries

The Perfect Automator for Every Use Case

Performs Tasks Directly

The OMQ Automator is a virtual agent that performs tasks directly in your backend system. With the help of an API request, questions that cannot be answered with a standard solution but require an action in the backend are solved immediately and efficiently. Possible use cases are, for example:

Change address or personal data
Subscribe or cancel subscriptions
Check order status and information
and 1,000 more use cases
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Performs Tasks Directly

All information at a glance

With this email automator, the data requested from the customer is used to send an email to your service team. Your customer service immediately has all the important information to solve the case and does not have to write back and forth with the customer.

Faster responses for your customers
Reducing the workload of your agents
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All information at a glance

Customized answers

You can use this automator to provide your customers with customized information. Customers can enter an entry directly in the answer field (e.g. on the help page). The automator processes this input and displays a suitable answer specifically for this case.

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Customized answers

The automator for all channels

The great thing about the OMQ Automator is that the use cases can be used on all channels. On the help page and in the contact form, a form is displayed; in the chat, the fields are converted into a dialog in which the relevant customer data is requested.

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Badge Icon Email action
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Supported channels by OMQ Automator

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All channels - All languages - Anytime

Use the OMQ Automator on all your service channels

Service channel
OMQ Chatbot Automate Your Chat and Messenger Apps
Explore OMQ Chatbot
Service channel
OMQ Knowledge Database All Channels - One Knowledge Base
Explore Knowledge Database
Service channel
OMQ Help Dynamic and Self-optimizing Help Page
Explore OMQ Help
Service channel
OMQ Assist Answering Assistant in Your Ticket System
Explore OMQ Assist
Service channel
OMQ Reply Answer Automatically to Email Support Requests
Explore OMQ Reply
Service channel
OMQ Contact Real-time Answers for your Contact Form
Explore OMQ Contact

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