Automate Your Service Processes
With the OMQ Automator, you can now automate processes that normally require a lot of manual work. The OMQ Automator performs tasks in your backend system without an agent being involved. Use the Automator in combination with the OMQ Chatbot, OMQ Help and OMQ Contact.
KKT Kolbe about the OMQ Automator
Automate processes on all channels
Based on modern robotic process automation
Appropriate answers for individual customer inquiries
The Perfect Automator for Every Use Case
Performs Tasks Directly
The OMQ Automator is a virtual agent that performs tasks directly in your backend system. With the help of an API request, questions that cannot be answered with a standard solution but require an action in the backend are solved immediately and efficiently. Possible use cases are, for example:
All information at a glance
With this email automator, the data requested from the customer is used to send an email to your service team. Your customer service immediately has all the important information to solve the case and does not have to write back and forth with the customer.
You can use this automator to provide your customers with customized information. Customers can enter an entry directly in the answer field (e.g. on the help page). The automator processes this input and displays a suitable answer specifically for this case.
The automator for all channels
The great thing about the OMQ Automator is that the use cases can be used on all channels. On the help page and in the contact form, a form is displayed; in the chat, the fields are converted into a dialog in which the relevant customer data is requested.
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
We improve customer service of 100+ leading companies.
Free trial version
With only little effort you can reduce your service volume by half.
Can be cancelled at any time