Automate Your Chat and Messenger Communication
80% of the customer service question are repetitive. Reduce your support efforts, while simultaneously improving your customer satisfaction. Easily integrate the OMQ AI Chatbot on your website and messenger apps.
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GDPR-compliant
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Generative AI
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Fast Integration
We improve customer service of 100+ leading companies.
All channels
Ready to use - everywhere and at any time
The most efficient customer service
around the clock
The OMQ GPT Chatbot on ChatGPT level
State-of-the-art AI with Intention Recognition
OMQ's artificial intelligence understands the intention of the customer's question, no matter how they express themselves. The AI works in over 30 languages and immediately provides suitable answers.
State-of-the-art AI with Intention Recognition
Automate Service Processes
Easily connect the OMQ AI Chatbot to your backend system. Our chatbot queries relevant data in the chat, performs an action in the backend system, and then displays appropriate information. Changes are entered directly into your backend system. Automate queries such as:
Automate Service Processes
Ready to Use - Everywhere and at Any Time
The OMQ AI Chatbot does not need to be trained and thanks to its ready-to-go dialogues it can be used immediately. The integration into your chat system is foolproof and only takes 10 minutes. Integrate the OMQ AI Chatbot easily to your website, WhatsApp, Facebook Messenger and as a plugin in LimeConnect or Zendesk.
Schedule a free demo
Modes of Behavior and Agent Forwarding
If customers have a complex request, the AI chatbot recognizes this and can forward the customers directly to a service agent. You can easily decide on the different bot behavior modes, such as service times or firewall (chatbot is only online at certain times or 24/7).
Modes of Behavior and Agent Forwarding
Why OMQ AI Chatbot?
Your benefits at a glance
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🔐 GPDR-compliant
& secureDeveloped for use in data-sensitive customer service – 100% legally compliant.
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🤖 Automate processes
with AI agentsWith the help of AI agents, entire service processes can be automated – from simple inquiries to interactive processes.
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🧠 Chatbot with
generative AIThanks to generative AI, the chatbot understands even complex concerns and formulates individual, natural-sounding answers.
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📊 Reports & Insights
in real timeUnderstand what moves your customers – with clear data, service metrics and optimization suggestions.
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🎯 Highest
answer qualityAnswers are based on your content – for legally compliant, precise and brand-compliant communication.
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⚡ Immediately
ready for useNo training required, no complex setup: the chatbot is immediately ready for use and intuitive to use.
The holistic system for your customer service
Automate processes and manage your service knowledge across all channels in real time
With OMQ AI Agent, you can now automate processes that normally involve a lot of manual work.
Explore AI Agent
With the central knowledge database, you can answer your customers questions more efficiently on all channels.
Explore Knowledge DatabaseOver 100+ companies trust in OMQ
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
A Chatbot for Every Industry
With the help of the OMQ AI Chatbot, we support our customers from all industries to provide the best customer service around the clock, increase customer satisfaction and relieve the service team.
E-Commerce
Energy
Insurance
Education
Travel
Software
Finance
Transport
Industry
A device is broken? The chatbot can find a solution within seconds. Customers don't have to directly ask employees.
EMP uses the OMQ Chatbot to ensure customer service that is active 24 hours a day and answer all questions.
Municipal companies and utilities ensure reliable service that completes tasks right in the system.
Wertgarantie's customers are taken to the right solution per selection process and can also report damage.
With the OMQ Chatbot, ETH Zürich makes sure that employees and students receive the right information anytime.
At the airport and not checked in yet? The Chatbot can be used everywhere and at any time.
The chatbot can help with technical requests and interactive tasks without needing IT-experts.
The chatbot can answer questions concerning loans or contracts immediately - without an appointment.
Call A Bike uses OMQ to create forms and to automate service processes in order to relieve the support team.
A device is broken? The chatbot can find a solution within seconds. Customers don't have to directly ask employees.
EMP uses the OMQ Chatbot to ensure customer service that is active 24 hours a day and answer all questions.
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Create a free test account now in just a few steps
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Questions?
Take a look at our FAQs.
AI chatbot: What is an AI chatbot and why is it the future of customer interaction?
AI chatbots can handle complex service requests and are therefore ideal for use in customer service. For innovation-driven companies that want to stay ahead of the curve, AI chatbots are now an indispensable tool and an unbeatable advantage in a fast-paced, technology-driven world. An AI chatbot is a modern and innovative communication tool based on artificial intelligence (AI). It is capable of automatically conducting human-like conversations, making it the ideal digital employee. The intelligent chatbot understands and interprets the natural language of your customers. Through machine learning, the OMQ chatbot continuously adapts to the needs of your customers and learns from every interaction. Discover the future of customer interaction and integrate an AI chatbot into your business! Our OMQ AI chatbot is ready to use right away and will revolutionize your customer service. With 24/7 availability and lightning-fast responses, it enables fast, professional, and efficient communication with your customers—anytime, anywhere. Keep pace with progress and optimize your customer support with OMQ's powerful AI chatbot. Start the digital transformation of your customer communication today!
What does it mean when an AI chatbot is ready to use “out-of-the-box”?
The fact that an AI chatbot is ready to use “out-of-the-box” means enormous time savings and immediate efficiency for companies. Unlike complex projects that require lengthy development, intensive training, and customization, an out-of-the-box chatbot is preconfigured and equipped with basic knowledge. This means that you can integrate the intelligent chatbot directly into your customer service without time-consuming manual training and without in-depth technical knowledge. Installation and integration on your website, in Messenger, or in other channels is extremely quick (often taking just a few minutes). Thanks to this immediate readiness, you can immediately reap the benefits of artificial intelligence—such as 24/7 availability and instant responses—and optimize your customer communication right away. This represents a decisive competitive advantage and accelerates the digital transformation of your company.
If you would like to implement and use OMQ's AI chatbot in your company, no complex setup is required. In just a few steps, the AI chatbot is online and ready to use, allowing you to benefit from its advantages immediately. No long development times or IT resources are necessary. We have deliberately chosen a user-friendly solution so that you can get started in no time and offer your customers a first-class experience in the blink of an eye.
What advantages does the use of artificial intelligence in a chatbot offer for companies and customers?
Both companies and customers benefit enormously from using an AI chatbot. The biggest advantage for customers is that your AI chatbot is available around the clock (24/7), meaning customers receive an immediate response – regardless of time and location. This drastically reduces response times compared to human support and increases customer satisfaction in the long term. For your company, the use of AI chatbots leads to significant improvements: certain support tasks can be fully automated with AI chatbots, which relieves customer service employees and helps them use resources more efficiently. Automating tasks reduces long-term personnel and training expenses, leading to lower operating costs. Another important factor is reliability, because with an AI chatbot, fluctuations due to staff turnover or sick leave are a thing of the past—the bot is never sick and delivers consistent performance. In addition, the bot collects and analyzes valuable data from chat histories. This information enables you to better understand customer behavior and make targeted offers. Quickly develop a modern and innovative image. The AI chatbot system is ready for immediate use anywhere and does not require lengthy training. Whether as a WhatsApp AI chatbot, in Facebook Messenger, or directly on your website, integration takes just 10 minutes to complete. Seamless connection to tools such as Zendesk or LimeConnect is also possible without any problems.
What is the difference between rule-based chatbots and AI chatbots, and is it worth switching to an AI chatbot?
Have you been working with rule-based or script-based chatbots? Then now is the perfect time to switch to modern AI chatbots! The key difference lies in the interaction: AI chatbots offer natural interactions and, thanks to artificial intelligence, respond much better to human language, which positively shapes the user experience. Unlike rigid, rule-based systems, AI chatbots learn independently, gather experience, and continuously improve with each task. This means that even complex queries and problems are no longer an obstacle, as AI chatbots go beyond fixed rules. If conditions change in your company, for example, due to the introduction of new functions or the implementation of adjustments, artificial intelligence automatically adapts to this and provides relevant answers accordingly. This allows you to remain as flexible and future-proof as possible in customer service. Switching to an intelligent AI chatbot is therefore worthwhile in order to automate your support and increase customer satisfaction in the long term.
Which industries is the OMQ AI Chatbot suitable for?
OMQ's AI chatbot is suitable for all industries. Do you want to offer the best customer service around the clock, relieve your service team, and increase customer satisfaction in the long term? We can help you do just that by offering our AI chatbot with artificial intelligence for all industries. Whether you have built your business in e-commerce, energy, insurance, or education, let artificial intelligence give you a helping hand. Tourism, software, finance, transportation, manufacturing, and many other industries are already benefiting from this new technology. There are no limits to what an AI chatbot can do—break through the barriers in your own company and get started with OMQ.
Even if your industry is not mentioned, we will find a suitable solution and help you turbocharge your customer service. Discover the power of the AI chatbot with ChatGPT engine and start a free trial today. Try it now!
How do AI chatbots work in customer service?
When a message is entered and sent in the AI chatbot, analysis and processing begin immediately with the help of Natural Language Processing (NLP). Machine learning algorithms are used specifically to understand the user's intent precisely. The intelligent chatbot identifies the request and generates a relevant response. A key advantage is that the AI chatbot is self-learning. It continuously learns from every single interaction, collects valuable data, and thus permanently improves its capabilities. This makes subsequent customer interactions even more precise, which significantly optimizes the overall user experience in customer service and leads to higher customer satisfaction.
Can OMQ's AI chatbot be used to professionally automate chats and messenger apps?
Yes, OMQ's AI chatbot automates chats and messenger apps professionally! The OMQ AI chatbot is the ideal solution for the professional automation of chats and messenger apps. Did you know that around 80% of all incoming customer service inquiries are recurring standard inquiries? These not only burden your employees, but also cause unnecessary costs. With the OMQ chatbot, you can use artificial intelligence (AI) to answer these inquiries fully automatically in no time at all and save valuable resources. This immediately reduces your support costs and noticeably increases customer satisfaction. Our OMQ Chatbot is based on the groundbreaking ChatGPT engine (OpenAI technology), enabling you to provide AI-based customer service of the highest standard. It can be easily and flexibly integrated: on your website via a chat widget and in all messenger apps such as Facebook Messenger, Telegram, and WhatsApp. Thanks to artificial intelligence, there are no more incomprehensible customer inquiries for the chatbot service. The AI understands the intention behind the queries and provides the appropriate response—in over 30 languages! For complex issues that exceed the capabilities of AI, the chatbot recognizes this independently and seamlessly forwards the query to your employees. In addition, you have full control because you decide when and how the intelligent chatbot should respond using various behavior modes.
Over 100 companies already trust OMQ – when will you improve your customer interaction?
Join the over 100 satisfied and convinced companies already using our AI chatbot with modern ChatGPT technology in their support. Get started today with improved customer interaction by testing our system for free. See for yourself how you and your customers will benefit and how you can take customer interactions to the next level. Sign up now for a free, no-obligation trial and discover the future of customer service! We promise: you will not want to be without the AI chatbot afterward.
Test now and overtake the competition!