Automate Your Chat and Messenger Communication
80% of the customer service question are repetitive. Reduce your support efforts, while simultaneously improving your customer satisfaction. Easily integrate the OMQ Chatbot on your website and messenger apps.
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GDPR-compliant
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Generative AI
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Fast Integration
We improve customer service of 100+ leading companies.
All channels
Ready to use - everywhere and at any time
The most efficient customer service
around the clock
The OMQ GPT Chatbot on ChatGPT level
State-of-the-art AI with Intention Recognition
OMQ's artificial intelligence understands the intention of the customer's question, no matter how they express themselves. The AI works in over 30 languages and immediately provides suitable answers.
State-of-the-art AI with Intention Recognition
Automate Service Processes
Easily connect the OMQ chatbot to your backend system. Our chatbot queries relevant data in the chat, performs an action in the backend system, and then displays appropriate information. Changes are entered directly into your backend system. Automate queries such as:
Automate Service Processes
Ready to Use - Everywhere and at Any Time
The OMQ Chatbot does not need to be trained and thanks to its ready-to-go dialogues it can be used immediately. The integration into your chat system is foolproof and only takes 10 minutes. Integrate the OMQ Chatbot easily to your website, WhatsApp, Facebook Messenger and as a plugin in Userlike or Zendesk.
Schedule a free demo
Modes of Behavior and Agent Forwarding
If customers have a complex request, the chatbot recognizes this and can forward the customers directly to a service agent. You can easily decide on the different bot behavior modes, such as service times or firewall (chatbot is only online at certain times or 24/7).
Modes of Behavior and Agent Forwarding
Why OMQ Chatbot?
Your benefits at a glance
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🔐 GPDR-compliant
& secureDeveloped for use in data-sensitive customer service – 100% legally compliant.
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🤖 Automate processes
with AI agentsWith the help of AI agents, entire service processes can be automated – from simple inquiries to interactive processes.
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🧠 Chatbot with
generative AIThanks to generative AI, the chatbot understands even complex concerns and formulates individual, natural-sounding answers.
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📊 Reports & Insights
in real timeUnderstand what moves your customers – with clear data, service metrics and optimization suggestions.
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🎯 Highest
answer qualityAnswers are based on your content – for legally compliant, precise and brand-compliant communication.
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⚡ Immediately
ready for useNo training required, no complex setup: the chatbot is immediately ready for use and intuitive to use.
The holistic system for your customer service
Automate processes and manage your service knowledge across all channels in real time
With OMQ AI Agent, you can now automate processes that normally involve a lot of manual work.
Explore AI Agent
With the central knowledge database, you can answer your customers questions more efficiently on all channels.
Explore Knowledge DatabaseOver 100+ companies trust in OMQ
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
A Chatbot for Every Industry
With the help of the OMQ Chatbot, we support our customers from all industries to provide the best customer service around the clock, increase customer satisfaction and relieve the service team.
E-Commerce
Energy
Insurance
Education
Travel
Software
Finance
Transport
Industry
A device is broken? The chatbot can find a solution within seconds. Customers don't have to directly ask employees.
EMP uses the OMQ Chatbot to ensure customer service that is active 24 hours a day and answer all questions.
Municipal companies and utilities ensure reliable service that completes tasks right in the system.
Wertgarantie's customers are taken to the right solution per selection process and can also report damage.
With the OMQ Chatbot, ETH Zürich makes sure that employees and students receive the right information anytime.
At the airport and not checked in yet? The Chatbot can be used everywhere and at any time.
The chatbot can help with technical requests and interactive tasks without needing IT-experts.
The chatbot can answer questions concerning loans or contracts immediately - without an appointment.
Call A Bike uses OMQ to create forms and to automate service processes in order to relieve the support team.
A device is broken? The chatbot can find a solution within seconds. Customers don't have to directly ask employees.
EMP uses the OMQ Chatbot to ensure customer service that is active 24 hours a day and answer all questions.
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