Power Up Your Customer Service
Reduce your support team's time and effort, while simultaneously improving your customer satisfaction. Integrate OMQ Chatbot easily to your website, WhatsApp, Facebook Messenger, Telegram, and as a plugin in Userlike.
OMQ Help supports your customers in finding answers to their questions quickly and autonomously. With the help of OMQ’s artificial intelligence, its autocompletion, and real-time optimization, your customers will be guided directly to the correct answer.
OMQ Contact answers your service requests directly in the contact form. Your customers get an immediate answer and your customer service team does not have to reply manually. Just easily integrate OMQ Contact to your contact form.
OMQ Assist takes over your agents’ manual labor, by having AI suggest the correct answers and creating a reply email. Integrate OMQ Assist as a plugin with ease in Zendesk, Freshdesk, Salesforce, OTRS, Zammad, and other ticketing systems.
Over 100+ companies trust in OMQ
Chatbot - Ready to Use: Everywhere and at Any Time
Reduce your support efforts, while simultaneously improving your customer satisfaction.
Automate Your Chat and Messenger Apps
80% of the customer service question are repetitive. With the OMQ Chatbot, these questions are answered automatically, support efforts are reduced and customer satisfaction is improved through fast and reliable customer service.
All channels
Ready to use - everywhere and at any time
The most efficient customer service
around the clock
The OMQ GPT Chatbot on ChatGPT level
Help Page - Helps your Customers Right Away
Your customers will find answers to their questions autonomously and quickly.
Dynamic and Self-optimizing Help Page
With OMQ Help, fewer requests end up in your ticket system, because customers find a solution immediately with the help of AI and the auto-completion. At the same time, you also relieve your service team, which now has more time for complex customer requests.
Happy customers due to immediate answers ⭐⭐⭐⭐⭐
Real-time FAQ always up to date
The right design for everyone
Contact Form - Receive a Response Immediately
Customers receive answers immediately - without any waiting time!
Real-time Answers for your Contact Form
With OMQ Contact, long waiting times for your customers are a thing of the past. OMQ's AI understands the intention of the customer's request and immediately displays appropriate answers. Best of all, your agents no longer have to answer manually.
Fastest integration
Setup within 10 minutes
100%
GDPR compliant
Reduces requests and manual work of agents
Ticket System Assistant - Always the right solution
Answer requests in seconds with just one click.
Answering Assistant in Your Ticket System
Service agents have to answer the same questions over and over again. OMQ Assist takes over this manual work for your agents by suggesting the correct answers and creating response emails.
85% faster response time
Agents answer more emails in less time.
All agents respond with
the same level of quality.
Highest customer satisfaction
and minimal waiting time.
- Understands your Email Inbox
You want to reply to customer e-mails in real time? OMQ Reply makes it possible.
Ready to start?
We are happy to support you!
The holistic system for your customer service
Automate processes and manage your service knowledge across all channels in real time
With OMQ Automator, you can now automate processes that normally involve a lot of manual work.
Explore AutomatorWith the central knowledge database, you can answer your customers questions more efficiently on all channels.
Explore Knowledge DatabaseWe improve customer service of 100+ leading companies.
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