Chatbot provider comparison 2025: An overview of the 10 best solutions

Chatbots are a key success factor in modern customer service because they save costs, respond in seconds, and are available around the clock. But which chatbot provider is truly right for your business?

In this guide, you’ll find not only a detailed comparison of leading chatbot providers, but also a clear overview of:

• the most important types of chatbots
• key selection criteria
• the best chatbot providers such as OMQ, Userlike, Zendesk, melibo, Tidio, and many more.

This will help you find the right chatbot faster – without hours of research.

Why is the choice of chatbot provider so important?

A good provider directly influences the performance, adaptability, and security of the chatbot. For example, the use of modern technologies such as NLP and machine learning can lead to an improved customer experience and greater efficiency. The wrong choice, on the other hand, can lead to frustration, data problems, and costs.

What are the criteria for choosing a chatbot?

When choosing a chatbot, various criteria should be considered. The following are particularly important:

• Functionality & adaptability: Must be tailored to company goals and flexibly adaptable.
• Integration: Seamless connection to existing systems and channels.
• Scalability: Must function reliably even with growing user traffic.
• Security & data protection: Protection of sensitive data and compliance with regulations are essential.
• User-friendliness: Easy to use for both users and administrators.
• Out-of-the-box use: Ready to use immediately without lengthy training.
• Multilingualism: Automatic translation for international customer communication.
• Analytics & reporting: Evaluation of user behavior and chatbot performance.
• Costs: Must be within budget and economically viable.
• Multichannel support: Support for multiple communication channels for consistent service.

Based on these criteria, we researched and compared various providers:

OMQ

OMQ offers several solutions for customer service. In addition to automating the help page, contact form, email and ticket system, the chat is also equipped with AI. In addition to the regular AI chatbot, OMQ also offers a chatbot based on ChatGPT.

With the OMQ chatbot, customer service communication is optimized. Customers can submit their queries via chat and receive a response in seconds. The chatbot is already used by many companies from different industries. The e-commerce company EMP, for example, answers ⅓ of incoming inquiries automatically.

The chatbot based on ChatGPT is able to communicate even more naturally and respond appropriately even to complex customer requests. The in-depth understanding of language ensures that the chatbot can always provide individual answers. In addition, it always has up-to-date knowledge and can even complete tasks by requesting relevant data in the chat, then executing an action in the backend system and displaying it as an appropriate response (e.g. order status, name changes, etc.).

As already mentioned, various communication channels can be automated with OMQ. This means that customers receive answers quickly and efficiently across all channels.

other special features of OMQ…

• very easy to operate
• ready for immediate use thanks to out-of-the-box integration
• efficient customer service across multiple channels
• great customer support

Provider’s price

The starter package for the automated help page is available from €150, with chatbot from €450. OMQ offers various price packages tailored to different types of businesses.

Advantages of the chatbot software

The software is easy to integrate and intuitive to use. Customer support is reliable and easily accessible. Multiple communication channels are supported simultaneously. The AI is pre-trained, accesses a central knowledge database, and works at a similar level to ChatGPT.

Disadvantages of the chatbot software

Creating custom requests can take some time.

Supported languages

The chatbot supports over 30 languages.

Userlike

Userlike is a live chat provider from Cologne and one of the leading customer messaging softwares. Userlike’s customers include Nivea, Toyota and Lindt. The live chat uses both AI technology and human service employees, with the transition between the two components functioning seamlessly.

The chatbot can be integrated into Facebook Messenger, Instagram, WhatsApp and Telegram, for example. To automate customer support, self-learning chatbots, intelligent FAQ pages and dynamic contact forms can be created via the AI Automation Hub.

Userlike’s chatbot is used by Hermes, among others. The logistics service provider receives hundreds of tracking requests every day, which often cannot be processed in time by service employees. Chatbot “Bo” is available in the website chat and on WhatsApp and already had more than 600 conversations with positive feedback in the first week.

Provider price

Userlike also offers various packages ranging from €90 to €720.

Advantages of the chatbot software

Userlike covers various channels and also offers the AI Automation Hub.

Disadvantages of the chatbot software

The numerous features may require a little more time for the initial integration, and the chatbot can only be booked with the Corporate package.

Supported languages

Userlike’s chatbot supports over 30 languages.

Zendesk

Zendesk offers various CRM solutions for the areas of service, support and sales. There are also over 1000 apps and integrations in the Zendesk Marketplace, allowing conversations to be conducted via various channels and platforms.

The Zendesk solution tends to be a more expensive option. The chatbot is mainly used by large companies such as Fender, for example, whereby interactions between customers and the company are increased via chat. Fender comments:

Price

Zendesk pricing starts at €19 per month. Suite Team costs €55 per customer service agent per month, or €3,300 per year for 5 agents. Suite Growth costs €89 per customer service agent per month, or €5,340 per year for 5 agents. Suite Professional costs €115 per customer service agent per month, or €6,900 per year for 5 agents.

Advantages

Zendesk offers multichannel support and a very efficient ticketing system.

Disadvantages

In comparison, Zendesk’s software is rather expensive.

Languages

The Zendesk chatbot offers over 40 languages, but multilingual support is only available with Suite Grove.

melibo

melibo offers user-friendly conversational AI software with the option of human takeover (i.e. requests can be forwarded from the chatbot to service employees). The company also incorporates customer feedback into updates.

melibo’s chatbot is used by the Fachhochschule des Mittelstandes in Bielefeld, among others, where it is used for advising students, tutoring, mentoring and various blended learning scenarios. Both teachers and students quickly find their way around the tool and can quickly create and publish their own chatbots.

Price

Requests are unlimited with all packages. Starting at €750 per month, the package includes 300 themes, two integrations, three users, and two supported languages. For €1,250 per month, you get 500 themes, three integrations, ten users, and five languages. Starting at €2,500 per month, the themes are unlimited, and five integrations, 20 users, and 20 languages are included. (As of February 2024)

Advantages

Melibo incorporates feedback into updates and is user-friendly.

Disadvantages

Minor issues with the dashboard, usability, etc.

Languages

The chatbot responds in German, English, Spanish, French, and Portuguese.

Tidio

Tidio is a platform for conversational marketing and customer communication that combines chatbots, live chats and email functions to help companies interact with customers on their website. It enables efficient and personalized customer care in real time.

As Tidio is based in Poland, its use may not be compliant with German data protection laws.

Haack Fachgroßhandel uses Tidio to provide customer support via website chat for customers, whereby the data can be analyzed very well. The tool is also easy to use and easy to customize.

Price

The starter package costs €24.17 per month. With AI Agent, the price is €32.50. The most expensive package starts at €2,999 per month.

Advantages

The user’s email address is requested in advance during the chat. Integration with Shopify is straightforward and quick to implement.

Disadvantages

The packages are comparatively expensive. The user interface cannot be customized. Push notifications are delivered with a delay.

Languages

Common languages (German, English, French, Italian, Russian, Spanish) are supported.

JivoChat

JivoChat is a communication platform for businesses that offers live chat, telephony, email and social media integrations. The platform enables businesses to engage in real-time communication with website visitors and manage multiple channels for customer support to ensure efficient and personalized interaction.

Based in the USA, however, this can also give rise to data protection issues. Minaycosmetics uses the live chat tool, which is intuitive to use and ensures that contact with the company can be established quickly.

Price

Free version: Unlimited chats, up to 5 agents, unlimited websites.

Professional (starting at €12/month/agent): All features of the free version plus advanced features for enterprises.

Enterprise (price upon request): Advanced features for companies with 10 or more agents.

Advantages

Chatbots are easy to create.

Disadvantages

Automatic messages cannot be set up. Customer inquiries received outside of service hours cannot be viewed. There are few reviews of the software. The website is not available in German.

Languages

The chatbot supports more than 20 languages, including English, Spanish, Portuguese, German, Turkish, Indonesian, Nigerian, and Russian.

Freshchat

Freshchat is a customer support platform with live chat functionality that enables businesses to interact with customers in real time through various channels such as website, app or social media. Through automated messages, chatbots and integrations, Freshchat offers an efficient solution for seamless and effective customer communication.

Here, too, the company is based in the USA. At Fantastic Services, the chatbot increases the conversion rate.

Price

The Freshchat pricing starts at €0 for the Free package, €19 for the Growth package, €49 for the Pro package, and €79 for the Enterprise package. Prices are based on service representatives and months.

Advantages

The software supports omnichannel communication. All incoming messages are centrally bundled in one place.

Disadvantages

The software is relatively expensive.

Languages

N/A

moinAI

moinaAI is an advanced AI platform that provides a wide range of natural language applications from text generation to problem solving. These features can be used in the form of chatbots in customer support.

For some changes, however, support must be contacted as they are not simply executed in the backend. Multimedia elements such as images and documents cannot yet be executed. In addition, users must formulate clear intentions in their requests, as the AI may not recognize what exactly it should play out.

Moin.ai automates Fressnapf’s customer service and takes care of the company’s first-level support.

Pricing

The Starter package starts at €475/month including quick setup. The Business package starts at €725/month. The Professional package costs €2,000/month. The Enterprise package is available for a custom price.

Advantages

The user interface is intuitive and easy to understand. Customer service is reliable and helpful.

Disadvantages

Some changes cannot be made directly in the backend. Multimedia content such as images or documents cannot be integrated into the chat. The AI requires clearly formulated requests, otherwise it may not correctly recognize the intent.

Superchat

Superchat is a German software solution that helps companies centrally manage messages from various channels, including WhatsApp, email, Instagram, Facebook Messenger, and Google Business Messages. The platform is aimed at companies that want to organize their communication with customers across multiple channels.

Price

Superchat offers a free plan with basic features and up to 30 contacts. The Basic plan costs €79/month (annually) and includes one WhatsApp number, three users, and unlimited contacts. Professional costs €129/month (annually) and includes three numbers, 10 users, an AI chatbot, and more features. Advanced costs €249/month (annually) and offers 5 numbers, 25 users, integrations, and premium support. Enterprise is customized and aimed at large companies – pricing upon request.

Prices are higher for monthly payments.

Advantages

The software offers many features.

Disadvantages

To access all features, additional products must be purchased.

Languages

Superchat supports the following languages: German, English, French, and Spanish.

ManyChat

The chatbot software from ManyChat is designed for messenger platforms. Messenger bots can therefore be easily created, with the option of being connected to employees.

The chatbot software makes it possible to automate interactive conversations in Instagram Direct Messages, Facebook Messenger and SMS. The platform offers user-friendly tools and interfaces that enable companies to carry out automated messages, interactions and marketing campaigns via chatbots.

ManyChat can be linked to the Facebook or Instagram account, for example, and then used as a marketing tool. This allows more sales to be realized directly.

Price

Chatbot includes 1,000 contacts for free, paid plans start at $15/month. There’s also a customizable version, which also has a customizable price.

Advantages

The software is easy to use and offers a clear user interface.

Disadvantages

The available options are limited in number and functionality.

Languages

The chatbot supports English and Spanish.

Types of chatbot providers

There are different types of chatbots depending on their capabilities and focus. It is important to note that the selection of a chatbot provider depends on the specific requirements of the business.

• AI and NLP providers: These companies specialize in artificial intelligence (AI) and natural language processing (NLP) and offer advanced language processing capabilities that can be integrated into chatbots.
• Open source chatbot frameworks: There are also open source frameworks and libraries that developers can use to create their own chatbots.
• Cloud-based chatbot providers: Companies that host and provide chatbot solutions and services in the cloud. This means that chatbots do not need to be installed on local servers or data centers, but are accessible via the Internet and can be used by customers via a web browser or API calls. These cloud platforms typically offer a variety of tools and features for developing, deploying, and managing chatbots.
• Industry-specific chatbot providers: Some companies offer industry-specific chatbot solutions tailored to the needs of specific industries. This can include healthcare, retail, banking, and more.

Conclusion: Which chatbot provider is right for my company?

Which chatbot provider is right for me depends largely on your company’s specific requirements. If you’re looking for a fast, ready-to-use solution, providers like OMQ or Tidio are well-served – both offer easy integration and out-of-the-box features. Userlike impresses with its combination of live chat and automation, but is more suitable for companies with medium to high budgets.

Zendesk, moinAI, or Freshchat offer extensive enterprise features and powerful multichannel solutions, but are more expensive and more suited to larger companies. If you’re looking for a German-speaking provider with a focus on messaging platforms, Superchat may be a good option. For simple messenger automation in the marketing sector, ManyChat is an affordable and easy-to-use option.

It’s best to clearly define your priorities (e.g., channels, budget, AI level, data protection) before making a decision – only then can you truly select the right chatbot provider.

Holistic AI customer service with OMQ

The best way to ensure ideal customer support is to provide different tools for customers to choose from. While one customer may prefer self-service in the form of an automated help page, another may prefer live chat. We think so: It’s all in the mix! That’s why we rely on the automation of all communication channels.

OMQ offers…

• Chatbot with generative AI: Thanks to generative AI, the chatbot understands even complex issues and formulates individual, natural-sounding responses.
• Process automation with AI agents: With the help of AI agents, entire service processes can be automated—from simple inquiries to interactive workflows.
• GDPR-compliant & secure customer service
• Real-time reports & insights
• Highest response quality
• Immediate use: No training required, no complex setup: The chatbot is ready to use right away and is super intuitive.

In addition to the typical AI chatbot, OMQ also has a chatbot at ChatGPT level, which makes communication between the company and its customers even more natural and fluid. If needed, you can schedule a no-obligation demo with us, where we can show you how to integrate a chatbot into your own customer service to improve your customer communication. If you have any further questions, please do not hesitate to contact us.