Chatbot
Chatbot provider comparison 2025: An overview of the 10 best solutions
The best chatbots compared: 1. OMQ, 2. Userlike, 3. Zendesk, 4. Tidio, and many more.
Chatbots are a key success factor in modern customer service because they save costs, respond in seconds, and are available around the clock. But which chatbot provider is truly right for your business?
In this guide, you’ll find not only a detailed comparison of leading chatbot providers, but also a clear overview of:
- the most important types of chatbots
- key selection criteria
- the best chatbot providers such as OMQ, Userlike, Zendesk, melibo, Tidio, and many more.
This will help you find the right chatbot faster – without hours of research.
Why is the choice of chatbot provider so important?
A good provider directly influences the performance, adaptability, and security of the chatbot. For example, the use of modern technologies such as NLP and machine learning can lead to an improved customer experience and greater efficiency. The wrong choice, on the other hand, can lead to frustration, data problems, and costs.
The different kinds of Chatbot providers.
What are the criteria for choosing a chatbot?
When choosing a chatbot, various criteria should be considered. The following are particularly important:
- Functionality & adaptability: Must be tailored to company goals and flexibly adaptable.
- Integration: Seamless connection to existing systems and channels.
- Scalability: Must function reliably even with growing user traffic.
- Security & data protection: Protection of sensitive data and compliance with regulations are essential.
- User-friendliness: Easy to use for both users and administrators.
- Out-of-the-box use: Ready to use immediately without lengthy training.
- Multilingualism: Automatic translation for international customer communication.
- Analytics & reporting: Evaluation of user behavior and chatbot performance.
- Costs: Must be within budget and economically viable.
- Multichannel support: Support for multiple communication channels for consistent service.
Based on these criteria, we researched and compared various providers:
OMQ
OMQ offers several solutions for customer service. In addition to automating the help page, contact form, email and ticket system, the chat is also equipped with AI chat at ChatGPT level.
Service knowledge can be managed centrally and thus be used in every customer service channel.
The ChatGPT-based AI chatbot is capable of communicating naturally and responding appropriately even to complex customer inquiries. Its in-depth understanding of language ensures that the chatbot can always provide personalized responses.
Customer Service via live chat or messengers provides 24/7 service and availability.
Thanks to the new website synchronization and file connection, the AI chatbot always has up-to-date knowledge and can perform various customer service tasks with the help of AI agents. This optimizes service processes such as order status inquiries, name changes, etc., which can be handled directly in the chat.
The OMQ chatbot asks the customer for data, checks it in the backend and solves the task.
Additional special features of OMQ:
- Very easy to use
- State-of-the-art generative AI
- GDPR compliant
- Ready to use right away thanks to out-of-the-box integration
- Personal contact persons
- AI-based agent that understands and automates processes
Provider’s price
The starter package for the automated help page is available from €150, with chatbot from €450. OMQ offers various price packages tailored to different types of businesses.
Advantages of the chatbot software
The software is easy to integrate and intuitive to use. Customer support is reliable and easily accessible. Multiple communication channels are supported simultaneously. The AI is pre-trained, accesses a central knowledge database, and works at a similar level to ChatGPT.
What customers think
Creating customised preferences can take some time.
Integration
The software integrates seamlessly with chat systems such as Userlike, Zendesk, Instagram, WhatsApp, and Facebook. The email bot can be integrated into email inboxes, and there are also numerous plugins for ticket systems such as Greyhound and ORTS. The software is based on state-of-the-art generative AI with its own LLM pipeline.
Supported languages
The chatbot supports over 30 languages.
Supported channels
Since OMQ is not purely chatbot software, all channels can be automated with automation tools. For example, OMQ Help offers automated self-service. Contact forms and ticket systems can also be easily optimized.
Userlike
Userlike is a live chat provider from Cologne and one of the leading customer messaging softwares. Userlike’s customers include Nivea, Toyota and Lindt. The live chat uses both AI technology and human service employees, with the transition between the two components functioning seamlessly.
The chatbot can be integrated into Facebook Messenger, Instagram, WhatsApp and Telegram, for example. To automate customer support, self-learning chatbots, intelligent FAQ pages and dynamic contact forms can be created via the AI Automation Hub.
Userlike’s chatbot is used by Hermes, among others. The logistics service provider receives hundreds of tracking requests every day, which often cannot be processed in time by service employees. Chatbot “Bo” is available in the website chat and on WhatsApp and already had more than 600 conversations with positive feedback in the first week.
Provider price
Userlike also offers various packages ranging from €90 to €720.
Special features of the chatbot software
- GPT4 integration
- GDPR compliance
- One inbox for all messaging apps
What customers want
On OMR Reviews, one customer would like to see more individualized role assignments.
Integration
The software offers a wide range of add-on integrations.
Supported languages
Userlike’s chatbot supports over 30 languages.
Supported channels
Userlike supports a variety of communication channels, including website chat, WhatsApp, Instagram, Facebook Messenger, Telegram, Threema, SMS, and email.
Userlike live chat system with chatbot or human takeover Source: Userlike
Zendesk
Zendesk offers various CRM solutions for the areas of service, support and sales. There are also over 1000 apps and integrations in the Zendesk Marketplace, allowing conversations to be conducted via various channels and platforms.
The Zendesk solution tends to be a more expensive option. The chatbot is mainly used by large companies such as Fender, for example, whereby interactions between customers and the company are increased via chat. Fender comments:
We were looking for a consolidated base that would bring all of our teams together and allow them to be able to communicate efficiently with each other and with customers to maintain that centralised knowledge.Darren Antram, Director of Sales Operations at Fender
Price
Zendesk pricing starts at €19 per month. Suite Team costs €55 per customer service agent per month, or €3,300 per year for 5 agents. Suite Growth costs €89 per customer service agent per month, or €5,340 per year for 5 agents. Suite Professional costs €115 per customer service agent per month, or €6,900 per year for 5 agents.
Special features of the chatbot software
Zendesk offers multichannel support and a highly efficient ticketing system.
What customers think
Some additional features can be very expensive.
Integration
Zendesk can be integrated via the Zendesk Marketplace, Zendesk APIs, integration automation platforms such as ONEiO, or specific integrations such as Talk Partner Edition for CTI systems.
Languages
The Zendesk chatbot offers over 40 languages, but multilingual support is only available with Suite Grove.
Supported channels
Zendesk supports a variety of communication channels, including email, web and live chat, phone (voice), social media (such as Facebook and Instagram), and messaging apps (such as WhatsApp and Viber).
Ticket system by Zendesk with chat. Source: Zendesk
melibo
melibo offers user-friendly conversational AI software with the option of human takeover (i.e. requests can be forwarded from the chatbot to service employees). The company also incorporates customer feedback into updates.
melibo’s chatbot is used by the Fachhochschule des Mittelstandes in Bielefeld, among others, where it is used for advising students, tutoring, mentoring and various blended learning scenarios. Both teachers and students quickly find their way around the tool and can quickly create and publish their own chatbots.
Price
Requests are unlimited with all packages. Starting at €750 per month, the package includes 300 themes, two integrations, three users, and two supported languages. For €1,250 per month, you get 500 themes, three integrations, ten users, and five languages. Starting at €2,500 per month, the themes are unlimited, and five integrations, 20 users, and 20 languages are included. (As of February 2024)
Special features of the chatbot software
Melibo incorporates feedback into updates and is user-friendly.
What customers want
According to OMR, customers want best practice templates or tutorials to make it easier to learn how to use the system.
Integration
Integration is either done directly via ready-made plug-ins for common software or via individual interfaces for connection to any systems and data sources.
Languages
The chatbot responds in German, English, Spanish, French, and Portuguese.
Supported channels
melibo can be integrated into all major chat channels.
Example chat by melibo Source: melibo
Tidio
Tidio is a platform for conversational marketing and customer communication that combines chatbots, live chats and email functions to help companies interact with customers on their website. It enables efficient and personalized customer care in real time.
As Tidio is based in Poland, its use may not be compliant with German data protection laws.
Haack Fachgroßhandel uses Tidio to provide customer support via website chat for customers, whereby the data can be analyzed very well. The tool is also easy to use and easy to customize.
Price
The starter package costs €24.17 per month. With AI Agent, the price is €32.50. The most expensive package starts at €2,999 per month.
Special features of the chatbot software
- The user’s email address is requested in advance in the chat.
- Integration into Shopify is straightforward and quick to implement.
What customers want
Advanced customization options for chatbot widgets. (Capterra, as of 11/19/2024)
Integration
The integration of Tidio varies depending on the platform and can be done via a WordPress plugin for websites, JavaScript code for embedding, a direct connection via a button in the settings for services such as Instagram or WhatsApp, or by using specific integrations for tools such as Shopify or Salesforce.
Languages
Common languages (German, English, French, Italian, Russian, Spanish) are supported.
Supported channels
Tidio can be used in email inboxes, WhatsApp, Messenger, Instagram, and live chat.
Ticket system and live chat at Tidio. Source: Tidio
JivoChat
JivoChat is a communication platform for businesses that offers live chat, telephony, email and social media integrations. The platform enables businesses to engage in real-time communication with website visitors and manage multiple channels for customer support to ensure efficient and personalized interaction.
Based in the USA, however, this can also give rise to data protection issues. Minaycosmetics uses the live chat tool, which is intuitive to use and ensures that contact with the company can be established quickly.
Price
Free version: Unlimited chats, up to 5 agents, unlimited websites.
Professional (starting at €12/month/agent): All features of the free version plus advanced features for enterprises.
Enterprise (price upon request): Advanced features for companies with 10 or more agents.
Special features of chatbot software
- Chatbots are easy to create.
What customers want
According to customer reviews on the G2 platform, some customers find the setup difficult.
Integration
Here, too, there are various types of integration. Among other things, JivoChat can be integrated directly via a line of code, using a plugin for common CMS such as WordPress, or through special integration workflows via platforms such as Zapier or for webhooks.
Languages
The chatbot supports more than 20 languages, including English, Spanish, Portuguese, German, Turkish, Indonesian, Nigerian, and Russian.
Supported channels
JivoChat supports a variety of communication channels, including live chat on your own website, email, phone calls, social media channels such as Facebook and Instagram, and instant messengers such as WhatsApp, Telegram, and Viber.
Customer service in JivoChat’s Contact Center. Source: JivoChat
Freshchat
Freshchat is a customer support platform with live chat functionality that enables businesses to interact with customers in real time through various channels such as website, app or social media. Through automated messages, chatbots and integrations, Freshchat offers an efficient solution for seamless and effective customer communication.
Here, too, the company is based in the USA. At Fantastic Services, the chatbot increases the conversion rate.
At Fantastic, we want to ensure that every customer receives a 5-star service. As a company, we believe that we don't sell services, we help people.Denitsa Dimitrova, Sales Lead, Fantastic Services
Price
The Freshchat pricing starts at €0 for the Free package, €19 for the Growth package, €49 for the Pro package, and €79 for the Enterprise package. Prices are based on service representatives and months.
Special features of the chatbot software
The software supports omnichannel communication. All incoming messages are bundled centrally in one place.
What customers want
According to customer reviews on the G2 platform, some customers would like to see an improved notification system. (As of July 27, 2025)
Integration
Freshchat is integrated by inserting code snippets into websites and mobile apps.
Languages
N/A
Supported channels
Freshchat supports numerous messaging channels, from popular platforms such as WhatsApp, Facebook Messenger, Instagram, and Apple Business Chat to web chat, email, and SMS.
Team inbox with chat at Freshchat. Source: Freshchat
moinAI
moinaAI is an advanced AI platform that provides a wide range of natural language applications from text generation to problem solving. These features can be used in the form of chatbots in customer support.
Moin.ai automates Fressnapf’s customer service and takes care of the company’s first-level support.
Pricing
The Starter package starts at €475/month including quick setup. The Business package starts at €725/month. The Professional package costs €2,000/month. The Enterprise package is available for a custom price.
Special features of the chatbot software
The user interface is intuitive and easy to understand. Customer service is reliable and helpful.
What customers want
According to moin.ai, customers want the AI to learn even more independently and for the bot to improve its small talk skills.
Integration
moinAI integrates seamlessly with CRM, help desk, and shop systems such as Salesforce, Zendesk, and Shopify. Flexible, customized workflows are also possible via Zapier, n8n, and other tools.
Languages
The AI understands 98 languages.
Supported channels
moinAI can be used across channels in chat systems.
moinAI Chat. Source: moinAI
Superchat
Superchat is a German software solution that helps companies centrally manage messages from various channels, including WhatsApp, email, Instagram, Facebook Messenger, and Google Business Messages. The platform is aimed at companies that want to organize their communication with customers across multiple channels.
Price
Superchat offers a free plan with basic features and up to 30 contacts. The Basic plan costs €79/month (annually) and includes one WhatsApp number, three users, and unlimited contacts. Professional costs €129/month (annually) and includes three numbers, 10 users, an AI chatbot, and more features. Advanced costs €249/month (annually) and offers 5 numbers, 25 users, integrations, and premium support. Enterprise is customized and aimed at large companies – pricing upon request.
Prices are higher for monthly payments.
Special features of the chatbot software
- The software offers many functions.
What customers want
Some customers on Trustpilot criticize the onboarding process.
Languages
Superchat supports the following languages: German, English, French, and Spanish.
Supported channels
Email, Facebook Messenger, Google Business Chat, Instagram, live chat, SMS, Telegram, and WhatsApp can be linked to Superchat.
ManyChat
The chatbot software from ManyChat is designed for messenger platforms. Messenger bots can therefore be easily created, with the option of being connected to employees.
The chatbot software makes it possible to automate interactive conversations in Instagram Direct Messages, Facebook Messenger and SMS. The platform offers user-friendly tools and interfaces that enable companies to carry out automated messages, interactions and marketing campaigns via chatbots.
ManyChat can be linked to the Facebook or Instagram account, for example, and then used as a marketing tool. This allows more sales to be realized directly.
Price
Chatbot includes 1,000 contacts for free, paid plans start at $15/month. There’s also a customizable version, which also has a customizable price.
Special features of the chatbot software
The software is easy to use and offers a clear user interface.
What customers want
According to Trusted.de, the tool does not have a German version and the chatbots are more suitable for social media channels and messenger services. (As of 18.09.2024).
Integration
ManyChat is integrated by logging into your ManyChat account and selecting the desired application under Settings > Integrations (e.g., LinkedIn, ActiveCampaign, or Google Sheets). Then follow the connection instructions, which usually involve inserting an API key and authorizing access.
Languages
The chatbot supports English and Spanish.
Supported channels
ManyChat primarily supports the following communication channels: Facebook Messenger, Instagram Direct Messages, WhatsApp, SMS, and email.
ManyChat example for chat communication. Source: ManyChat
Types of chatbot providers
There are different types of chatbots depending on their capabilities and focus. It is important to note that the selection of a chatbot provider depends on the specific requirements of the business.
- AI and NLP providers: These companies specialize in artificial intelligence (AI) and natural language processing (NLP) and offer advanced language processing capabilities that can be integrated into chatbots.
- Open source chatbot frameworks: There are also open source frameworks and libraries that developers can use to create their own chatbots.
- Cloud-based chatbot providers: Companies that host and provide chatbot solutions and services in the cloud. This means that chatbots do not need to be installed on local servers or data centers, but are accessible via the Internet and can be used by customers via a web browser or API calls. These cloud platforms typically offer a variety of tools and features for developing, deploying, and managing chatbots.
- Industry-specific chatbot providers: Some companies offer industry-specific chatbot solutions tailored to the needs of specific industries. This can include healthcare, retail, banking, and more.
Conclusion: Which chatbot provider is right for my company?
Choosing the right chatbot provider depends heavily on a company’s individual requirements. Some solutions offer quick deployment and easy integration, while others combine live chat with automation or are aimed at larger companies with more complex requirements.
It is important to clearly define your own priorities—such as desired channels, budget, degree of automation, or data protection—in order to find a solution that best meets your specific needs.
Holistic AI customer service with OMQ
The best way to ensure ideal customer support is to provide different tools for customers to choose from. While one customer may prefer self-service in the form of an automated help page, another may prefer live chat. We think so: It’s all in the mix! That’s why we rely on the automation of all communication channels.
Customer Service on every channel with the centralized OMQ knowledge base.
OMQ offers…
- Chatbot with generative AI: Thanks to generative AI, the chatbot understands even complex issues and formulates individual, natural-sounding responses.
- Process automation with AI agents: With the help of AI agents, entire service processes can be automated—from simple inquiries to interactive workflows.
- GDPR-compliant & secure customer service
- Real-time reports & insights
- Highest response quality
- Immediate use: No training required, no complex setup: The chatbot is ready to use right away and is super intuitive.
In addition to the typical AI chatbot, OMQ also has a chatbot at ChatGPT level, which makes communication between the company and its customers even more natural and fluid. If needed, you can schedule a no-obligation demo with us, where we can show you how to integrate a chatbot into your own customer service to improve your customer communication. If you have any further questions, please do not hesitate to contact us.
