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Yasmin Altmann

I am Yasmin, 19 years old and I study English and Cultural Studies at Humboldt-University. I love music and enjoy going abroad for concerts. Also, I've been writing texts ever since I was little - no matter if it's articles or stories! At OMQ, I write articles all about AI, communication and customer service automation. I like our working climate at OMQ, because we help and learn from each other, which makes our texts entire teamworks.

I am Yasmin, 19 years old and I study English and Cultural Studies at Humboldt-University. I love music and enjoy going abroad for concerts. Also, I've been writing texts ever since I was little - no matter if it's articles or stories! At OMQ, I write articles all about AI, communication and customer service automation. I like our working climate at OMQ, because we help and learn from each other, which makes our texts entire teamworks.

Latest posts by Yasmin Altmann

Glossary

Using ChatGPT technology in customer service

How does customer service improve the customer journey?

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How does customer service improve the customer journey?

Customer Journey definition Customer Journey refers to the overall path a customer takes from the moment they become aware of a product or service, through the process of…

First Level Support - Expert knowledge and tips

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First Level Support - Expert knowledge and tips

First Level Support Definition First Level Support is the first point of contact for customer inquiries, technical problems, questions or faults. This support level aims to solve…

Chatbot Software and Chatbot Providers Compared

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Chatbot Software and Chatbot Providers Compared

In modern customer service, chatbots have a crucial role to play as they can increase efficiency and improve customer satisfaction. They are available 24/7, provide instant…

What is a Chatbot? Functions simply explained

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What is a Chatbot? Functions simply explained

What is a chatbot? A chatbot is a computer program designed to automatically communicate with humans via text or voice. Chatbots are commonly used in messaging platforms, websites…

Pool Chlor Shop Answers Seasonal Peaks in Customer Service with OMQ

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Pool Chlor Shop Answers Seasonal Peaks in Customer Service with OMQ

Who is Pool Chlor Shop? As a distributor of water care products, pool chemicals and pool accessories, Pool Chlor Shop has a high volume of inquiries, especially during the summer…

What is AI? Development and History of Artificial Intelligence

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What is AI? Development and History of Artificial Intelligence

Artificial Intelligence is around us every day. There are voice assistants, automated services, and it’s even used in the medical field. Still every new development surprises us…

What is Customer Self-Service? | Definition and Benefits

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What is Customer Self-Service? | Definition and Benefits

What is customer self-service? Self-service means that customers or users can access and use information, products or services independently. Examples of self-service include ATMs…

GPT-4 Chatbot for Customer Service | The New ChatGPT Beta Chatbot in Test

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GPT-4 Chatbot for Customer Service | The New ChatGPT Beta Chatbot in Test

A few weeks ago, we published an article about ChatGPT in which we talked about the platform in general and asked ourselves what challenges still need to be solved in order to be…

Tips for Great E-mail Communication in Customer Service

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Tips for Great E-mail Communication in Customer Service

The e-mail customer service channel has been an established part of most companies since the 1990s and is still one of the most popular support channels today. Contact via e-mail…

ChatGPT Chatbot in Customer Service - The Revolution of Customer Communication?

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ChatGPT Chatbot in Customer Service - The Revolution of Customer Communication?

Introduction - What is ChatGPT? ChatGPT is the talk of the town - and for good reason: the new chatbot model is particularly good at talking to people. The big leap from previous…

4 Tools for Optimal Customer Service in Real Time

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4 Tools for Optimal Customer Service in Real Time

With increasing digitization, the expectations of customers also grow. Especially in customer service, you should keep up with the times and not ignore modernization, because for…

Tips for Internal Knowledge Management | Improve Employee Product Knowledge and Optimise Customer Service

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Tips for Internal Knowledge Management | Improve Employee Product Knowledge and Optimise Customer Service

A company can only offer its customers the best customer service if the internal product and service knowledge is organised in such a way that employees can access it quickly. In…

Building Customer Relationships with the Help of Customer Centricity | Expert Opinions

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Building Customer Relationships with the Help of Customer Centricity | Expert Opinions

Successful business models are often based on the ability to build customer relationships and maintain them in the long term. Customer centricity is an important topic, because it…

Case Study – Elektro Wandelt Answers Questions 24/7 in Chat and Messenger Apps with the OMQ Chatbot

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Case Study – Elektro Wandelt Answers Questions 24/7 in Chat and Messenger Apps with the OMQ Chatbot

Elektro Wandelt puts their customers first at all times. The company aims to provide friendly, solution-oriented and, above all, expert advice. It thereby relies on a mix of…

Chatbots in Customer Service | Functions, Benefits and Application Options

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Chatbots in Customer Service | Functions, Benefits and Application Options

Chatbot Wiki – What is a chatbot? A chatbot is a text-based dialogue system with which users can get in touch with companies. In doing so, the system draws on a pre-built knowledge…

E-Commerce Interview | Mister Spex about Automation and Trends in Customer Service

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E-Commerce Interview | Mister Spex about Automation and Trends in Customer Service

Mister Spex is Europe’s largest online optician and, thanks to its omnichannel sales concept, is considered a pioneer of online marketing in the industry. At our rooftop event 202…

Fast and effective customer communication | Customer Service Keynote 2022

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Fast and effective customer communication | Customer Service Keynote 2022

For four years now, we have invited our customers and partners to our annual OMQ Rooftop Event to discuss current customer service trends and the future of support. Once again, our…

OMQ and OMR show how you can improve your online customer ratings

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OMQ and OMR show how you can improve your online customer ratings

How do you reduce bad reviews and how do you generate good reviews? Watch the video of the Mastercall here: The second masterclass that we published together with OMR revolves…

Case Study - How KKT KOLBE Reduces Service Requests and Improves its Complaint Management Process with OMQ

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Case Study - How KKT KOLBE Reduces Service Requests and Improves its Complaint Management Process with OMQ

As a supplier of high quality kitchen appliances with a wide range of products, KKT KOLBE has an active exchange between the company and its customers. In addition to daily…

Review - OMQ Rooftop Event 2022

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Review - OMQ Rooftop Event 2022

This year we have held our annual OMQ Rooftop Event for the fourth time to discuss current customer service trends and the future of support with customer service experts, as well…

Email Bot - How to Answer Customer Service Emails Automatically

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Email Bot - How to Answer Customer Service Emails Automatically

A company that offers various service channels for its customer service is in principle well positioned. However, it is a great challenge to occupy all channels simultaneously and…

Knocked out by AI - Duel in Customer Service

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Knocked out by AI - Duel in Customer Service

Unbelievable, thinking back to how we were told about AI in the beginning. Our bosses raved about it, and told us what an enrichment it would be for us. They said that the AI would…

How to Create a Self-responsive Contact Form in Shopware 6

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How to Create a Self-responsive Contact Form in Shopware 6

In addition to our integration into Shopware 5, we also offer integration into Shopware 6 for our products OMQ Contact and OMQ Help. In this tutorial we will show you how to…

Create a dynamic help page with the OMQ Help Integration in Shopware 6

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Create a dynamic help page with the OMQ Help Integration in Shopware 6

In addition to a simple integration into Shopware 5, we also offer integrations into Shopware 6 for our products OMQ Contact and OMQ Help. In this tutorial we will show you how to…

Keynote ai-zurich | Conversational AI in Action

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Keynote ai-zurich | Conversational AI in Action

Higher customer service performance, but less effort – is that possible? Of course! Various technologies such as Artificial Intelligence and chatbots help to improve customer…

Panel Discussion - Customer Service is Marketing

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Panel Discussion - Customer Service is Marketing

The things we talked about in our masterclass were also a topic of discussion at our Rooftop Event. Our CEOs Matthias Meisdrock and Sven Engelmann held a panel discussion with…

Use Case ETH Zurich - Customer Communication Lessons Learned in Times of Crisis

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Use Case ETH Zurich - Customer Communication Lessons Learned in Times of Crisis

At this year’s Rooftop Event, we were able to speak with Mark Buschor from ETH Zürich via online video conference. ETH Zürich has been one of our clients for some time, and in the…

How to integrate the OMQ Chatbot into Userlike Unified Messaging

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How to integrate the OMQ Chatbot into Userlike Unified Messaging

Nowadays, it’s not enough to just chat with customers via live chat in sync. Customers want to be cared for around the clock – and ideally every day of the year. Userlike’s Unified…

Keynote - Customer Service Trends | OMQ Rooftop Event 2021

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Keynote - Customer Service Trends | OMQ Rooftop Event 2021

This year, we were able to meet over 100 executives from customer service, E-Commerce, marketing and many other industries at our Rooftop Event and shared information about current…

Where have all the customers gone?

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Where have all the customers gone?

On a warm spring day, a large crowd had gathered around Mr. Meyer’s store. This meant that its new advertisement must have been a full success, and it was finally paying off. With…

With OMQ Assist you answer customer inquiries automatically in Freshdesk

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With OMQ Assist you answer customer inquiries automatically in Freshdesk

Together with Freshdesk and the integration of OMQ Assist, you can significantly increase the productivity of your service agents. As an app, OMQ Assist automatically integrates to…

OMQ Rooftop Event 2021 - Customer service with vision

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OMQ Rooftop Event 2021 - Customer service with vision

A year has passed since our last OMQ Rooftop Event and a lot has happened since then. We would like to thank one more time our guests from last year for the wonderful evening…

Transformers in Action - Applying transformer models to understand customer interactions

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Transformers in Action - Applying transformer models to understand customer interactions

In January, at our AI for Business Meetup in Berlin, our colleague Dr. Tae-Gil Noh from the OMQ development team took the opportunity to give a presentation about transformer…

OMR and OMQ show how you can turn your customer service into a powerful marketing tool

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OMR and OMQ show how you can turn your customer service into a powerful marketing tool

“Good customer service is marketing.” - that is the subtitle of our masterclass at OMR. The master class our CEO Matthias Meisdrock made, was all about customer service. And of…

Customer Service Automation 2020 - OMQ Rooftop Event

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Customer Service Automation 2020 - OMQ Rooftop Event

This year at the rooftop event, we looked at the future of customer service automation. We are clearly focusing on the further development of our OMQ chatbot, our Automator and the…

Chatbot Podcast - 100% Automation in Customer Service

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Chatbot Podcast - 100% Automation in Customer Service

We were really happy to receive the invitation from Sophie Hundertmark to talk about chatbots. Our CEO Sven Engelmann gladly accepted the invitation to be a digital guest on the…

The chatbot and the gigantic, infinite mammoth project

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The chatbot and the gigantic, infinite mammoth project

Implementing an AI can often be a lengthy mammoth project. In this article we show what this is and how to avoid these problems. “I think we can end our meeting now.” said the…

Explainable Machine Understanding and Examples for Clinical Applications - Lecture by Alexander Löser

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Explainable Machine Understanding and Examples for Clinical Applications - Lecture by Alexander Löser

Alexander Löser, professor at the Beuth Hochschule für Technik Berlin, has been a public officer for 25 years. He therefore represents universities, industries and the “Learning…

Our AI Solution Helps with The Delivery of The Correct Information In The Corona Crisis.

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Our AI Solution Helps with The Delivery of The Correct Information In The Corona Crisis.

The situation in which the world is in right now, is unparalleled. COVID-19 has a firm grip on us and limits our lives considerably. With the ban on meetings, closings of shops…

Customer Service high in the sky - The OMQ Rooftop Event 2020

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Customer Service high in the sky - The OMQ Rooftop Event 2020

One year ago, we sent invitations to our OMQ Rooftop Event for the first time and were thrilled with the positive feedback we received. Consequently, we are of course all the more…

Interview with asgoodasnew - "We are clearly above what was promised to us!"

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Interview with asgoodasnew - "We are clearly above what was promised to us!"

We know that you’re not supposed to look back. But as this year’s Rooftop Event is getting closer and closer and we can’t wait for it, we looked into our archive and would like to…

How to make Customer Service more efficient

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How to make Customer Service more efficient

The world has been changing rapidly for a few years now, therefore making it quite hard to keep up - especially when it comes to technical fields. However, it is extremely…

Never tired of your questions - OMQ Help

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Never tired of your questions - OMQ Help

Help pages are frequently used ever since the uprise of the internet. Everyone has been to at least one help page in their life; maybe to ask about shipping or returns and refunds…

About us

We love customer service

For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.

Yasmin Altmann

Yasmin Altmann

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Sophie Rodriguez Flechas

Sophie Rodriguez Flechas

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Caroline Schnettler

Caroline Schnettler

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