Interactive self-service with AI
OMQ Help supports your customers in finding answers to their questions quickly and autonomously. With the help of OMQ’s artificial intelligence, its autocompletion, and real-time optimization, your customers will be guided directly to the correct answer.
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GDPR-compliant
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Generative AI
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Fast Integration
We improve customer service of 100+ leading companies.
Happy customers due to immediate answers ⭐⭐⭐⭐⭐
Real-time FAQ always up to date
The right design for everyone
Straight to the solution via autocomplete
OMQ's AI directly guides your customers to a suitable solution with intelligent auto-completion. The software knows what the next possible search combinations are and displays them.
Straight to the solution via autocomplete
Real-time FAQ always up to date
Does your customer service receive a particularly large number of questions about a specific topic? With the help of OMQ's Artificial Intelligence, OMQ Help places currently relevant entries at the top in real time, so that customers don't even have to search and your FAQ is always up-to-date.
Finding solutions at the speed of light
Real-time optimization
Real-time FAQ always up to date
The right design for everyone
Design OMQ Help as you like it. You can easily adapt OMQ Help to your corporate design without IT resources. In the user interface, you can easily change text and categories as well as colors and displays yourself.
Red, green or blue? Round or square? OMQ Help adapts.
Find FAQs with Google
OMQ Help can be used with SEO, which means your FAQs will be initiated by search engines and on top of that will also show up as Google FAQ Extensions. In addition, each question has its own URL and individual FAQs can be linked and placed anywhere on the website.
Find FAQs with Google
Easy process automation
OMQ Help automates complex processes and makes them more efficient. Forms can be created and integrated into answers for example. Customers enter relevant data and the OMQ system executes tasks directly in your backend system without your agents being involved.
Easy process automation
Why OMQ Help?
Your benefits at a glance
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🤖 Significantly reduce service workload
Automated replies take the load off your team and noticeably reduce the number of incoming inquiries.
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⏰ Available 24/7 – with no additional effort required
Customers receive instant replies even outside of business hours – without the need for additional resources.
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🚀 Faster service, more satisfied customers
Faster response times and improved problem-solving capabilities result in a measurable boost in customer experience.
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🔒 Compliant with GDPR & dependable
Our AI was specifically developed for secure and data privacy-compliant applications in customer service.
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🎯 Highest
response qualityAnswers are based on your content – ensuring legally compliant, accurate, and brand-consistent communication.
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📊 Clear
reports & controlKeep track of which inquiries have been automated and identify areas for further optimization.
The holistic system for your customer service
Automate processes and manage your service knowledge across all channels in real time
With OMQ AI Agent, you can now automate processes that normally involve a lot of manual work.
Explore AI Agent
With the central knowledge database, you can answer your customers questions more efficiently on all channels.
Explore Knowledge DatabaseOver 100+ companies trust in OMQ
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
The Dynamic Help Page for Every Industry
With the help of OMQ Help, we support our customers from all industries to provide the best customer service around the clock, increase customer satisfaction and relieve the service team.
E-Commerce
Energy
Insurance
Education
Travel
Software
Finance
Transport
Industry
A device is broken? With OMQ Help, a solution can be found within seconds.
EMP uses OMQ Help to ensure customer service that is active 24/7 and answer all questions.
OMQ Help offers municipal companies the ideal service and can complete tasks directly in the system.
Wertgarantie uses a selection process to guide its customers to the right solution.
ETH Zurich employees and students receive the right information at any time via self-service.
At the airport and not checked in yet? OMQ Help can be used everywhere and at any time.
OMQ Help can help with technical requests and interactive tasks without needing IT-experts.
Questions about the loan or contracts can be answered immediately on the help page without an appointment.
Call a Bike creates forms with OMQ, automates service processes and thus relieves the support team.
A device is broken? With OMQ Help, a solution can be found within seconds.
EMP uses OMQ Help to ensure customer service that is active 24/7 and answer all questions.
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14-day trial
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