Email Bot -
Answer Automatically to Email Support Requests
OMQ Reply analyses incoming customer emails and answers general known questions automatically. Simply integrate our email bot as a plugin in Zendesk, Freshdesk, and other ticketing systems.
-
GDPR-compliant
-
Generative AI
-
Fast Integration
We improve customer service of 100+ leading companies.
State-of-the-art AI with Intention Recognition
Works in over 30 languages
Tailored responses for individual customer inquiries
With OMQ Reply, your customers receive precise, personalized answers – based on your company’s up-to-date knowledge. The AI understands every inquiry in detail and delivers tailored solutions – with zero manual effort.
Tailored responses for individual customer inquiries
Simple and Fast Integration
OMQ Reply integrates seamlessly with your existing ticketing system or email inbox.
Just reach out – we’ll support you step by step during the integration.
Two Modes – maximum Flexibility
Whether fully automated with Auto Reply or for manual control with the Draft Mode – OMQ Reply adapts to your workflow.
Auto Reply Mode -
Automation Made Easy
In Auto Reply mode, the AI analyzes incoming emails, searches the knowledge base, and independently formulates a suitable response. If the system is confident the answer is correct, the email is sent automatically.
Sent All emails that were answered by OMQ Reply.
Not Sent Emails that were not answered by OMQ Reply, for example because no suitable content was found.
Auto Reply Mode -
Automation Made Easy
Draft Mode -
Full Control
Even in draft mode, the AI analyzes incoming emails and generates a suitable response based on your knowledge base. The difference: the response is not sent automatically, but provided as a ready-to-send draft that can be reviewed and manually sent.
Drafts All drafts created by OMQ Reply are prepared ready to send.
Draft Mode -
Full Control
Why OMQ Reply?
Your benefits at a glance
-
🤖 Significantly reduce service workload
Automated replies take the load off your team and noticeably reduce the number of incoming inquiries.
-
⏰ Available 24/7 – with no additional effort required
Customers receive instant replies even outside of business hours – without the need for additional resources.
-
🚀 Faster service, more satisfied customers
Faster response times and improved problem-solving capabilities result in a measurable boost in customer experience.
-
🔒 Compliant with GDPR & dependable
Our AI was specifically developed for secure and data privacy-compliant applications in customer service.
-
🎯 Highest
response qualityAnswers are based on your content – ensuring legally compliant, accurate, and brand-consistent communication.
-
📊 Clear
reports & controlKeep track of which inquiries have been automated and identify areas for further optimization.
The holistic system for your customer service
Automate processes and manage your service knowledge across all channels in real time
With OMQ AI Agent, you can now automate processes that normally involve a lot of manual work.
Explore AI Agent
With the central knowledge database, you can answer your customers questions more efficiently on all channels.
Explore Knowledge DatabaseOver 100+ companies trust in OMQ
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
Start your free trial now
Create a free test account now in just a few steps
14-day trial
non-binding
Questions?
Take a look at our FAQs.
Write emails with AI – can it save time in customer service?
Yes, it can! Take advantage of the opportunities offered by automated customer service and let AI write your emails in the future. This automates your email and ticket responses. The result: your support team will work more efficiently and your customers will be happier! Below, you will find all the basic information you need about AI emails and how you too can write context-sensitive responses in seconds. Revolutionize your customer service now to save time.
What are AI email assistants?
AI email assistants are innovative software tools that use artificial intelligence (AI) to automate the entire process of writing and responding to emails. The core process begins with analysis: the system receives an incoming message and accurately understands the context and intent of the customer's request. The AI assistant then takes over the generation process and composes a relevant and context-specific response. A key advantage of this technology is the learning effect: the AI continuously learns from each interaction, which means that the quality and reliability of the responses are constantly improving. Having AI write emails therefore not only means quick responses, but also guaranteed high quality in customer dialogue.
Which common challenges and problem areas can an AI mail bot help with?
When it comes to customer service, companies often face certain challenges and problem areas. Among the most common challenges and problems are long response times. Customers often have to wait a long time for a response. Support may be limited, especially on weekends and holidays. However, customers expect full availability on these days as well. Added to this are time-consuming routine inquiries: if employees have to answer frequently asked and often repetitive questions, this can take up an unnecessary amount of working time and frustrate employees, who ultimately pass the case on to the next person. This leads to inconsistency in responses - if different employees handle a case and give different answers, this can cause confusion for the customer. If there are also typos or misunderstandings, trouble is virtually inevitable. Incorrect prioritization also repeatedly leads to problems. When urgent inquiries come in, they are not always recognized immediately and are processed and answered too late. Do you recognize yourself and your customer support in some of these points? We can help you address these issues and offer you the right solution - with OMQ Reply! This is a professional AI for writing emails that allows you to respond automatically, accurately, and consistently.
How can AI help with writing emails?
AI can be integrated into email writing in a variety of ways - customer support no longer needs to rely solely on humans. For example, an email AI generator can automatically answer frequently asked questions. This takes the pressure off employees, allowing them to focus on complex inquiries. When writing AI emails, the language is naturally adapted to be consistent. This ensures that every email is formulated in a consistently professional manner. AI also immediately recognizes errors when writing emails and corrects them accordingly. This improves accuracy and communication quality – human error is eliminated. And what about incoming messages? Here, the content is analyzed immediately to understand the context of the request. Suitable response suggestions are then generated to save time and effort. To reduce the amount of effort required in the long term, every previous interaction with customers is recorded. This allows AI email assistants to constantly learn and deliver increasingly relevant and accurate responses over time. Personalized responses are also created—additional (customer) information is inserted into an automatically generated email to personalize it. This results in stronger customer loyalty and improved communication. And best of all, customer inquiries are answered immediately around the clock - even when the volume of inquiries at the support center increases.
What are the advantages of AI emails when composing automatic replies?
While human support remains essential for complex issues, an AI email writer is an extremely valuable addition to any support team. Automated replying and writing emails with AI significantly reduces your customers' waiting times. Unlike human employees, AI works continuously: virtual assistants are available around the clock (24/7) and respond to inquiries immediately. This ensures seamless and fast customer service, prevents backlogs from forming, and ensures high customer satisfaction.
AI Email Bot OMQ Reply – How does it generate automated AI responses?
The OMQ Reply email bot is based entirely on artificial intelligence and is a modern and innovative tool. It automates and supports email responses and was developed to improve and speed up customer service. It does this with the help of context-sensitive and automated responses that are individually tailored to incoming customer inquiries. It has never been so easy to use AI-supported emails! When an email or ticket is received, OMQ Reply analyzes the inquiry and immediately generates appropriate responses automatically. This enables customer service employees to respond more accurately and quickly to the remaining and more complicated inquiries. Common questions are automatically answered by the email generator. The AI analyzes the text to understand the content of a query and the customer's intention. It then generates appropriate responses and, once the AI is confident, sends them immediately and automatically. OMQ Reply is an out-of-the-box tool. It can be easily integrated into various email systems without much effort and is ready for immediate use. In order to continuously improve and track customer service, accurate documentation is of course essential. OMQ Reply therefore automatically records the history of the ticket system, saves the responses, and marks a case as closed when it has been resolved.
How does the OMQ Reply email bot improve efficiency and customer satisfaction through AI emails?
By letting AI write emails, you can process more inquiries in less time and increase the efficiency of your customer support. Thanks to fast and accurate responses, you can ensure higher customer satisfaction and retain your customers in the long term. As your business grows, OMQ Reply is easily scalable. Even with a high volume of inquiries, AI can write and respond to emails without compromising quality. In the long term, you use your resources more efficiently and reduce your costs. OMQ Reply is easy to integrate. When will you start using AI to write emails? Revolutionize your customer service and use OMQ Reply in your business. Whether you work in e-commerce, healthcare, IT support, or the financial sector, our modern and innovative software is compatible with all existing systems and adapts to specific requirements.
Try OMQ Reply for free now and see for yourself how easy it is to have AI write emails. Improve your customer communication from the very first minute!
All advantages at a glance
By writing AI-powered emails, you can process more inquiries in less time and increase the efficiency of your customer support. Fast and accurate responses lead to higher customer satisfaction and long-term customer loyalty. As your business grows, OMQ Reply scales easily. Even with a high volume of inquiries, the AI can write and respond to emails without any loss of quality. In the long run, you'll use your resources more efficiently and reduce your costs. OMQ Reply is easy to integrate. So when will you start using AI to write emails? Revolutionize your customer service and implement OMQ Reply in your company. Whether you're in e-commerce, healthcare, IT support, or finance, our modern and innovative software is compatible with all existing systems and adapts to your specific requirements. Try OMQ Reply for free now and see for yourself how easy it is to let AI write emails for you. Improve your customer communication from the very first minute!
Try it now!