AI Voice Bot

AI Voice Bot: Your phone support now runs automatically

Up to 80% of customer service calls are recurring standard questions. The OMQ Voice Bot answers them automatically by voice, around the clock, without waiting time. Your team is free again for the cases where they are truly needed.

GDPR-compliant
24/7 available
Fast Integration

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We improve customer service of 100+ leading companies.

One knowledge base. All channels.

24/7 verfügbar

Ohne Wartezeit

AI with intent recognition

The voice bot that knows what your customers ask

A customer calls, states their request, and the OMQ Voice Bot understands immediately. The AI detects the intent behind what is said and delivers the right answer based on your service knowledge.

Customers state their request by voice

AI intent recognition understands even imprecise or incorrect phrasing

Answers based on your service knowledge, always up to date

The voice bot that knows what your customers ask

Just speak. Get an answer instantly

Classic IVR systems guide customers through rigid keypad menus. Many hang up before ever reaching their topic. The OMQ Voice Bot works differently: customers speak their request, the AI recognises what is meant and delivers the right answer immediately.

Just speak. Get an answer instantly

Your service knowledge.
On every channel

Many companies maintain their FAQs, chatbot content and phone scripts separately. This costs time and leads to inconsistent answers. With OMQ you enter your content once and it is automatically available on chat, email, phone and more.

Changes apply instantly across all channels

Consistent answers on every channel

Chat, email, phone, help page, contact form and ticket system assistant from one source

Complex? Straight to the right contact

Not every request belongs to the bot, and that is a good thing. When a request requires human judgement, the OMQ Voice Bot recognises this and transfers the call directly. Your team steps in when they are truly needed. Recurring requests are handled by the bot.

Automatic detection of complex or sensitive requests

Seamless transfer to available staff members

Configurable: transfer e.g. only during service hours

Complex? Straight to the right contact

German company. German infrastructure. Full data security

OMQ operates the Voice Bot on its own German infrastructure with European hosting. Your conversation data stays in Europe, developed and operated according to German data protection standards.

Developed and operated in Germany

Servers and data processing in the EU

GDPR and AI Act compliant

German company. German infrastructure. Full data security

Why OMQ Voice Bot?
Your benefits at a glance

🔒 GDPR-compliant and
secure
German company, European hosting. 100% legally compliant.
🧠 AI with intent
recognition
Understands what customers really mean, even with imprecise phrasing.
⚡ Ready to use
immediately
Enter service content once. The bot uses it directly. Setup in days, not months.
📊 Measurably
relieving
Routine calls are answered automatically. Your team focuses on what matters.
🌐 One knowledge base, all
channels
Chatbot, email bot, voice bot and more. Always the same, up-to-date answer.
🔁 Intelligent
transfer
Complex cases reach the right team member, with full conversation context.

Quickly integrated. Ready to use immediately

Each OMQ Voice Bot has its own phone number. Incoming calls are forwarded to this number and processed automatically by OMQ. Your existing infrastructure remains unchanged. The bot works directly on the basis of your service content. We guide you step by step through onboarding.