OMQ Integrations — Into Your Existing Systems

Zendesk is one of the most widely used helpdesk platforms for ticketing and customer engagement. OMQ answers incoming tickets fully automatically from the knowledge base, before an agent needs to intervene.

Zammad is a modern open source ticket system that is widely used in the DACH market. OMQ integrates seamlessly and answers standard inquiries fully automatically, without your setup needing to change.

Freshdesk is a cloud-based helpdesk for teams of all sizes. OMQ automatically analyses incoming tickets and answers them directly from the knowledge base, your team focuses on more complex issues.

OTRS is a proven ITSM and ticket system for enterprise environments. OMQ connects natively and answers recurring inquiries fully automatically, for faster support without additional effort.

Znuny is an actively maintained OTRS fork with a modern community and regular updates. OMQ connects seamlessly and automatically recognises standard inquiries before they reach your team.

Intercom is a support platform focused on SaaS and digital products. OMQ enhances Intercom with AI-powered automation, incoming messages are answered immediately.

Gmail is Google's most widely used email service, integrated into the Google Workspace environment. OMQ Reply connects natively and answers incoming support emails fully automatically from your central knowledge base.

Outlook is Microsoft's email and calendar solution, embedded in Microsoft 365. OMQ Reply automatically analyses incoming emails and answers them directly, your inbox stays organised and your team is relieved.

Microsoft Exchange is the enterprise-wide email infrastructure for medium and large companies. OMQ connects seamlessly and automates the processing of incoming service emails, without process changes.

Shopware is one of the leading e-commerce platforms in the German-speaking market. OMQ connects natively and answers customer inquiries fully automatically, order status, cancellations and returns around the clock.

Shopify is one of the most widely used cloud-based shop systems in the world. OMQ answers recurring Shopify inquiries fully automatically, your support team is relieved and your customers receive immediate answers.

WooCommerce is the most widely used open source shop system based on WordPress. OMQ integrates natively and answers typical shop inquiries fully automatically, from order status to return deadlines.

Magento is a powerful e-commerce platform for B2B and B2C with an enterprise focus. OMQ automatically recognises incoming inquiries and answers them precisely, quickly and in accordance with GDPR.

DHL is the largest parcel service provider in the DACH region. OMQ retrieves shipment data directly from the DHL system and answers questions about parcel status fully automatically, no agent needed.

DPD is a leading express delivery service for B2C and B2B. OMQ connects natively and answers tracking inquiries immediately, the AI Agent retrieves the current delivery status and delivers it directly.

GLS is a European parcel service with a strong presence in the DACH region. OMQ answers shipment inquiries fully automatically, your support team does not need to intervene for standard questions.

Hermes is one of the most widely used parcel services in e-commerce. OMQ automatically recognises questions about shipment status and answers them in real time, around the clock.

UPS is an international express and parcel service with global reach. OMQ retrieves UPS tracking data and answers status inquiries fully automatically, for fast and consistent support.

WhatsApp is the most widely used messenger in the world with over two billion active users. OMQ brings automated answers directly into WhatsApp, customer inquiries are immediately recognised and answered.

Microsoft Teams is the leading collaboration platform for companies in the Microsoft ecosystem. OMQ integrates and automates inquiries directly in your team's familiar communication channel.

Lime Connect (formerly Userlike) is a GDPR-compliant chat platform focused on the German-speaking market. OMQ answers incoming messages fully automatically, seamlessly integrated and ready to use immediately.

Instagram is one of the most widely used social media platforms with over one billion active users. OMQ answers incoming customer inquiries via Instagram Direct fully automatically, directly in the channel where your customers are already active.

Facebook Messenger is one of the most widely used messaging services in the world with over one billion users. OMQ integrates seamlessly and answers customer inquiries fully automatically, for fast support in the social media channel.

Salesforce is the world's leading CRM platform for sales, marketing and service. OMQ connects natively and automates customer inquiries directly from the CRM environment, for consistent support along the entire customer journey.

HubSpot is an all-in-one platform for CRM, marketing and customer service. OMQ automatically answers customer inquiries and keeps relevant data up to date directly in the HubSpot CRM.

Pipedrive is a sales-oriented CRM focused on pipeline management. OMQ enhances Pipedrive with automated customer communication, your sales team focuses on what matters.

Greyhound is an established communication platform for email, ticketing and teamwork, particularly popular in German-speaking retail. OMQ Reply integrates seamlessly and answers incoming customer inquiries fully automatically.

Google Calendar is the most widely used cloud-based calendar, integrated into Google Workspace. OMQ retrieves appointment data and answers appointment inquiries fully automatically, customers immediately receive the relevant information.

Calendly is a leading platform for automated appointment booking. OMQ connects to Calendly and processes appointment requests fully automatically, your team is relieved and your customers book without waiting.

sweap is a modern event management software for digital and hybrid events. OMQ answers event-related inquiries fully automatically, from appointment information to event details, immediately and precisely.