Helping Hands

How to Create a Self-responsive Contact Form in Shopware 6

With our self-responsive contact form OMQ Contact for Shopware 6, customers get a solution immediately and the number of service requests is significantly reduced.

Blog post thumbnail

In addition to our integration into Shopware 5, we also offer integration into Shopware 6 for our products OMQ Contact and OMQ Help.

In this tutorial we will show you how to integrate OMQ Contact into Shopware 6.

A contact page that responds instantly – OMQ Contact

OMQ Contact is an automated contact form. As soon as the customer enters their question, the appropriate answer options appear in real time next to the form. Since the customer can see the right answer to his question immediately, he does not send his request. OMQ Contact thus offers the fastest support and avoids the creation of tickets by automatically answering customer enquiries.

Other benefits of OMQ Contact are…

  • Real-time answers in the contact form
  • The AI understands the customer’s concern
  • Adapts to the corporate identity of companies

When writing the message, Artificial Intelligence understands your customer’s concerns and suggests a suitable answer. With each request, the software learns independently and gets better and better. For example, AI understands that with a request “my bow broke” the same is meant, as with the question “How can I claim my glasses if they are damaged?”

The OMQ Knowledge Base

The core of the OMQ system is the central OMQ Knowledge Database, which collects and manages service knowledge. Thanks to the AI technology used, the knowledge base learns across all channels and becomes more precise with each request.

The system uses feedback from both customers and service staff to continuously improve the quality of the response. All OMQ products are linked to the central knowledge database. This ensures that all communication channels are provided with the same service knowledge.

The online shop system of Shopware

Shopware was developed in 2004 in Germany and is an online shop system. This means that you can use the software to create your own online shops. With different versions and extensions, users can customize their own shop according to their needs and desires. The software is very flexible, scalable and also allows individual design for different target groups.

How to integrate OMQ Contact

To integrate OMQ Contact into Shopware 6, follow these steps: You download our plugin, go to the gear icon in the left bar and then select OMQ Contact in the plugin settings.

Shopware 6 + OMQ Contact: Settings

There you can log in to your OMQ account or create a new account and then click on save.

Shopware 6 + OMQ Contact: Login

After you have logged in, the message “Success. The unit of measurement was successfully saved.“ Then you can click on the pink icon in the left bar and select the sub-item “Shopping Experience”. Create a new layout. In the next step you select the “Landing Page”.

Shopware 6 + OMQ Contact: Landing Page

Now you choose the “Full Width”.

Shopware 6 + OMQ Contact: Full Width

Name your layout and then click on “Create Layout”

Shopware 6 + OMQ Contact: Create Layout

Click on the “Plus” button on the next page. Select “Form” as a block category.

Shopware 6 + OMQ Contact: Plus Button

First, drag the “form” onto the blank field.

Shopware 6 + OMQ Contact: Drag form

After that you pull “OMQ Contact” under the first form.

Shopware 6 + OMQ Contact: OMQ Contact

Now click on the cogwheel of the OMQ Contact form.

Shopware 6 + OMQ Contact: OMQ Contact - Form

Now enter your OMQ API key, click on “Finish” and then click on “Save”

Shopware 6 + OMQ Contact: API Key

Click on the green icon in the left bar and look for the sub-item “Categories”. Open the sub-item “Footer”, then the sub-item “Service” and finally “Contact” (or the name you have chosen).

Shopware 6 + OMQ Contact: sub-itme Categories

Scroll to the “Layout assignment” and select “Change Layout”. Select your previously created layout and copy it.

Shopware 6 + OMQ Contact: Layout assignment

Then go to “Edit content”. Check the API key and then click “Save”.

Shopware 6 + OMQ Contact: edit content

Update your demo store, i.e. reload the page to see your complete contact form. When you scroll to the end of the contact form you will find OMQ Contact.

Shopware 6 + OMQ Contact: Demo Store

Any more questions?

If you would like to learn more about us, our products or our extensions for other systems, please feel free to contact us. Are you interested in our software and would like to request a demo directly? Then click here. We are looking forward to seeing you! :)

3 Tips to Support Service Agents in Homeoffice

Blog post thumbnail

3 Tips to Support Service Agents in Homeoffice

Working from home has been gaining popularity since quite some time ago. Our OMQ team has already had remote employees for quite some years now and we are happy to share that it…

Create a dynamic help page with the OMQ Help Integration in Shopware 6

Blog post thumbnail

Create a dynamic help page with the OMQ Help Integration in Shopware 6

In addition to a simple integration into Shopware 5, we also offer integrations into Shopware 6 for our products OMQ Contact and OMQ Help. In this tutorial we will show you how to…