Sophie Rodriguez Flechas

Every industry looks for ways to improve processes and enhance customer experience while also keeping costs down. By using the right software solutions, companies can increase…

Why is de-escalation important for Customers’ Satisfaction? ​ Angry or frustrated customers turn to a tirade of mean treatment and unreasonable behavior against customer service…

There are many challenges in customer service overwhelming even companies that have been successful in the market for many years already. Both lack of technology and structures, as…

Customer Service is one of the most important departments a company has. Good customer service is in charge of strengthening relationships with customers, who in turn leave…

Working from home has been gaining popularity since quite some time ago. Our OMQ team has already had remote employees for quite some years now and we are happy to share that it…

We know that looking for a solution that fills all your needs can be exhausting, it also requires long hours of comparing and really looking into each option, especially if your…

Our system works like a human body. At its core, it has a heart that supplies the body with important nutrients and oxygen, much like our knowledge base does to the support…

On a warm spring day, a large crowd had gathered around Mr. Meyer’s store. This meant that its new advertisement must have been a full success, and it was finally paying off. With…

A year has passed since our last OMQ Rooftop Event and a lot has happened since then. We would like to thank one more time our guests from last year for the wonderful evening…

Today we would like to celebrate the end of the first year of the new decade. We survived the 2012 prediction of the world ending (remember that?) and we are growing ever stronger…

Holiday season is here and this time, I’m actually looking forward to celebrating it with family. Warm drinks, jolly spirits and some time away from the office makes it special…

First we have Black Friday, and then Cyber Monday. These dates are very important for most B2C companies as they open the holiday season and mark the beginning of Holiday shopping…

Customer Service has become an established industry for a few decades now, and as every industry, it must have a way to measure and grade the quality of their services. Some might…

As one of our CEOs, Matthias Meisdrock, put it at the Bosch Podcast: Companies like us do something different and something better, they do better at core functionality. As a…

“Good customer service is marketing.” - that is the subtitle of our masterclass at OMR. The master class our CEO Matthias Meisdrock made, was all about customer service. And of…

I have always liked talking to people and helping them out to find a solution if there is a problem, that is the reason why I decided to join the working force in customer service…

One important task for every company is making sure that every department has enough resources to maintain its performance and sometimes even give better results. This is done in…

As the years go by, we see how important the role of Artificial Intelligence in customer service really is. The interest is growing and companies are more eager to implement new…

In the OMQ Update Version Lissabon 9.2 we launched the beta version for our OMQ Chatbot. In today’s day and age it is important not only to cater to your customers’ present needs…

A new year has just begun and as we all know, it is a tradition to set new resolutions. Why don’t you use this new year to improve your customer service by setting positive…

Our CEO Sven Engelmann was a guest at WBS Akademie on the 14th of November at the podcast “Springender Punkt”. Helena Stelzer and Lottie Cobler interviewed Sven about artificial…