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Sophie Rodriguez Flechas

My name is Sophie, and I am a German and English bachelor student. I am interested in everything related to languages and technology, especially Artificial Intelligence. Due to my previous experience in customer service, I really push towards automation of communication channels to improve customer satisfaction. You can find my articles in How-To’s and helping hands, among others.

My name is Sophie, and I am a German and English bachelor student. I am interested in everything related to languages and technology, especially Artificial Intelligence. Due to my previous experience in customer service, I really push towards automation of communication channels to improve customer satisfaction. You can find my articles in How-To’s and helping hands, among others.

Latest posts by Sophie Rodriguez Flechas

How To's

Customer Service Automation | Automate the 5 Most Important Communication Channels with AI

3 Steps to Effectively Reduce Your Ticket Backlog in Customer Service

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3 Steps to Effectively Reduce Your Ticket Backlog in Customer Service

There are many challenges in customer service overwhelming even companies that have been successful in the market for many years already. Both lack of technology and structures, as…

Where have all the customers gone?

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Where have all the customers gone?

On a warm spring day, a large crowd had gathered around Mr. Meyer’s store. This meant that its new advertisement must have been a full success, and it was finally paying off. With…

OMQ Rooftop Event 2021 - Customer service with vision

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OMQ Rooftop Event 2021 - Customer service with vision

A year has passed since our last OMQ Rooftop Event and a lot has happened since then. We would like to thank one more time our guests from last year for the wonderful evening…

OMR and OMQ show how you can turn your customer service into a powerful marketing tool

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OMR and OMQ show how you can turn your customer service into a powerful marketing tool

“Good customer service is marketing.” - that is the subtitle of our masterclass at OMR. The master class our CEO Matthias Meisdrock made, was all about customer service. And of…

About us

We love customer service

For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.

Yasmin Altmann

Yasmin Altmann

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Sophie Rodriguez Flechas

Sophie Rodriguez Flechas

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Caroline Schnettler

Caroline Schnettler

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