Automatically resolve up to 80% of your DHL requests
OMQ integrates seamlessly with DHL and answers shipment inquiries fully automatically — shipment status, tracking link, return label and more. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
Customers want to know immediately where their parcel is — at any time of day, without waiting. Shipment status questions are among the most frequent support inquiries in e-commerce. OMQ solves this: shipment inquiries are automatically recognised, the relevant data is retrieved from the DHL system and the answer is delivered immediately — without your team having to intervene.
DHL is the largest parcel service provider in the DACH region and one of the world's leading logistics service providers. OMQ connects natively to the DHL system and answers shipment inquiries fully automatically — no agent needed.
What you gain from day one
⏱Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
⚡Retrieve shipment data automatically
OMQ recognises the request, retrieves shipment data directly from the DHL system and answers inquiries independently — shipment status, tracking link, return label.
🧠AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
🗄One knowledge base for all channels
Enter knowledge once – automatically available in chat, email and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works with DHL
Popular Use Cases
Answer shipment status instantly
Shipment status questions are among the most frequent requests in e-commerce support. OMQ recognises the request, retrieves the current status directly from the DHL system and answers fully automatically — with delivery status and tracking link, in under a second.
More Use Cases
Provide tracking link automatically
Customers ask for the tracking link for their shipment. OMQ retrieves the link directly from the DHL system and sends it immediately — without waiting, without agent involvement.
Create return label instantly
Customers want to initiate a return. OMQ checks the return deadline, creates the DHL return label and sends it directly — fully automatically and without support effort.
Change delivery address in real time
Wrong address entered? OMQ checks whether a change is still possible, updates the delivery address directly in the DHL system and confirms the change to the customer immediately.
+ More use cases individually adaptable depending on setup: communicate delivery delays, delivery notifications, select pick-up station and more.
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Frequently asked questions about the OMQ DHL integration
How can I automatically answer DHL shipment inquiries?
Recurring DHL inquiries such as parcel status, tracking links or return labels can be answered fully automatically without manual intervention using AI-powered automation. OMQ recognises the request, retrieves shipment data directly from the DHL system and answers fully automatically — in under a second, around the clock.
How do I reduce "DHL — Where is my parcel?" inquiries in support?
"Where is my parcel?" is one of the most frequent inquiries in e-commerce support. With DHL integration, these inquiries can be almost completely automated: OMQ recognises the request, retrieves the current shipment status and tracking link directly from DHL and answers immediately — without your team needing to intervene.
What does OMQ automate with the DHL integration?
AI-powered solutions like OMQ can take over various tasks with the DHL integration: query shipment status, provide tracking links, create return labels and change delivery addresses — fully automatically, without agent involvement. OMQ retrieves the data directly from the DHL system and answers customer inquiries in under a second.
Does OMQ replace our DHL shipping?
No — OMQ does not replace DHL or your support system, it connects both intelligently. Your existing setup remains unchanged, OMQ works in the background and answers shipment inquiries automatically. Your team only intervenes in complex cases.
Which DHL inquiries are best suited for automation?
Inquiries based on real-time shipment data from DHL are particularly well-suited for automation: parcel status, tracking links, return labels and delivery address changes. DHL is the largest parcel service provider in the DACH region with over 1.5 billion parcels delivered per year.
Does OMQ also work with other parcel services?
Yes — OMQ is not limited to DHL. In addition to DHL, OMQ also integrates with DPD, GLS, Hermes and UPS. OMQ can also be used across channels — in helpdesk, chat, email and more.