Automatically resolve up to 80% of your Hermes requests
OMQ integrates seamlessly with Hermes and answers shipment inquiries fully automatically — shipment status, tracking link, return label and more. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
Customers want to know immediately where their parcel is — at any time of day, without waiting. Shipment status questions are among the most frequent support inquiries in e-commerce. OMQ solves this: shipment inquiries are automatically recognised, the relevant data is retrieved from the Hermes system and the answer is delivered immediately — without your team having to intervene.
Hermes is one of the most widely used parcel services in German e-commerce, known for affordable shipping solutions and a dense parcel shop network. OMQ connects natively and answers shipment inquiries fully automatically.
What you gain from day one
Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
Retrieve shipment data automatically
OMQ recognises the request, retrieves shipment data directly from the Hermes system and answers inquiries independently — shipment status, tracking link, return label.
AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
One knowledge base for all channels
Enter knowledge once – automatically available in chat, email and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works with Hermes
Answer shipment status instantly
Shipment status questions are among the most frequent requests in e-commerce support. OMQ recognises the request, retrieves the current status directly from the Hermes system and answers fully automatically — with delivery status and tracking link, in under a second.
Provide tracking link automatically
Customers ask for the tracking link for their shipment. OMQ retrieves the link directly from the Hermes system and sends it immediately — without waiting, without agent involvement.
Create return label instantly
Customers want to initiate a return. OMQ checks the return deadline, creates the Hermes return label and sends it directly — fully automatically and without support effort.
Change delivery address in real time
Wrong address entered? OMQ checks whether a change is still possible, updates the delivery address directly in the Hermes system and confirms the change to the customer immediately.
+ More use cases individually adaptable depending on setup: communicate delivery delays, delivery notifications, select pick-up station and more.
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