Automatically answer up to 80% of your Gmail inquiries
OMQ Reply integrates seamlessly into Gmail and answers incoming support emails fully automatically from the knowledge base. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
An overflowing inbox costs your support team valuable time every day: the same questions keep coming in — product information, delivery times, contract questions. OMQ Reply solves this: incoming Gmail emails are automatically analysed and answered — directly from your knowledge base, without your team having to intervene.
Gmail is the most widely used email service in the world, integrated into the Google Workspace environment. OMQ Reply connects natively to Gmail and automates the processing of incoming support emails directly from your central knowledge base.
What you gain from day one
Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
Answer emails fully automatically
OMQ analyses incoming Gmail emails, recognises the request and answers standard inquiries directly from the knowledge base — without manual intervention.
AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
One knowledge base for all channels
Enter knowledge once – automatically available in Gmail, chat, helpdesk and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works with Gmail
Answer emails instantly and fully automatically
Incoming Gmail emails are analysed by OMQ and answered directly from the knowledge base — fully automatically, without agent involvement. Standard inquiries are resolved in under a second, complex cases are automatically forwarded to the responsible team.
Answer product questions instantly
Customers ask by email about product details, delivery times or availability. OMQ analyses the incoming email, recognises the request and answers fully automatically from the knowledge base — precisely, consistently and without waiting.
Clarify contract questions in real time
Customers ask by email about scope of coverage, cancellation periods or contract terms. OMQ recognises the intention and answers directly from the knowledge base — around the clock, without agent involvement.
Answer registration inquiries without waiting
Students ask by email about registration deadlines, admission requirements or course information. OMQ answers fully automatically from the knowledge base — immediately, consistently and relieving your team.
+ OMQ can also provide emails as a ready-made draft for your team or automatically forward them to the responsible team. Individually adaptable depending on branch and setup.
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