Automatically answer up to 80% of your Exchange inquiries
OMQ Reply integrates seamlessly into Exchange and answers incoming support emails fully automatically from the knowledge base. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
An overflowing inbox costs your support team valuable time every day: the same questions keep coming in — product information, delivery times, contract questions. OMQ Reply solves this: incoming Exchange emails are automatically analysed and answered — directly from your knowledge base, without your team having to intervene.
Microsoft Exchange is the enterprise-wide email infrastructure for medium and large companies. OMQ Reply connects natively and automates the processing of incoming service emails — without process changes, without migration.
What you gain from day one
⏱Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
✉️Answer emails fully automatically
OMQ analyses incoming Exchange emails, recognises the request and answers standard inquiries directly from the knowledge base — without manual intervention.
🧠AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
🗄One knowledge base for all channels
Enter knowledge once – automatically available in Exchange, chat, helpdesk and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works with Exchange
Popular Use Cases
Answer emails instantly and fully automatically
Incoming Exchange emails are analysed by OMQ and answered directly from the knowledge base — fully automatically, without agent involvement. Standard inquiries are resolved in under a second, complex cases are automatically forwarded to the responsible team.
More Use Cases
Answer product questions instantly
Customers ask by email about product details, delivery times or availability. OMQ analyses the incoming email, recognises the request and answers fully automatically from the knowledge base — precisely, consistently and without waiting.
Clarify contract questions in real time
Customers ask by email about scope of coverage, cancellation periods or contract terms. OMQ recognises the intention and answers directly from the knowledge base — around the clock, without agent involvement.
Answer registration inquiries without waiting
Students ask by email about registration deadlines, admission requirements or course information. OMQ answers fully automatically from the knowledge base — immediately, consistently and relieving your team.
+ OMQ can also provide emails as a ready-made draft for your team or automatically forward them to the responsible team. Individually adaptable depending on branch and setup.
Suitable for all industries
Tourism
Financial sector
Energy
and more
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Read moreSee in 30 minutes what OMQ does with Exchange
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Frequently asked questions about the OMQ Exchange integration
How can I automatically answer incoming Exchange support emails?
Recurring Exchange support emails such as product questions, delivery times or contract information can be answered fully automatically without manual intervention using AI-powered automation. OMQ analyses incoming emails, recognises the request and answers directly from a central knowledge base — in under a second, around the clock.
How do I relieve my team of recurring Exchange inquiries?
Recurring Exchange emails can be significantly reduced when standard inquiries are automatically intercepted before they reach your team. Solutions like OMQ recognise requests directly upon arrival, answer them fully automatically, create ready-made drafts for agents or forward them specifically — keeping your team free for more complex cases.
What does OMQ automate in Exchange?
AI-powered solutions like OMQ can take over various tasks in Exchange: automatic answering of standard inquiries, creation of ready-made drafts for agents or targeted forwarding to the responsible team. OMQ integrates natively into Exchange and works directly from a central knowledge base — your inbox stays organised, your team is relieved.
Does OMQ replace our Exchange?
No — OMQ does not replace Exchange, it complements it. Exchange remains your central email system, OMQ works in the background and answers standard inquiries automatically. Your team continues to see all emails and intervenes in complex cases.
In which industries is Exchange used with AI automation?
Exchange is particularly frequently used by medium and large companies with their own email infrastructure. AI-powered email automation with OMQ is particularly used in enterprise companies, insurance and public administration. Exchange is particularly used by companies with high security and compliance requirements.
Does OMQ also work with other email systems?
Yes — OMQ is not limited to Exchange. In addition to Exchange, OMQ also integrates with Gmail, Outlook and other email systems. OMQ can also be used across channels — in helpdesk, chat, WhatsApp and more. A central knowledge base supplies all channels simultaneously.