Automatically resolve up to 80% of your Intercom requests
OMQ integrates seamlessly into Intercom and answers incoming messages fully automatically from the knowledge base. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
Support teams spend a large part of their time on the same inquiries over and over: product questions, delivery times, contract information. These tickets are important to your customers — but they tie up capacity that your team needs for more complex issues. OMQ solves this: incoming Intercom tickets are automatically analysed and answered — directly from your knowledge base, without your team having to intervene.
Intercom is a leading support platform focused on SaaS and digital products. OMQ connects natively and enhances Intercom with AI-powered automation — incoming messages are answered immediately, before an agent needs to intervene.
What you gain from day one
Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
Answer tickets fully automatically
OMQ analyses incoming Intercom tickets, recognises the request and answers standard inquiries directly from the knowledge base — without manual intervention.
AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
One knowledge base for all channels
Enter knowledge once – automatically available in Intercom, chat, email and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works in your Intercom
Answer tickets instantly and fully automatically
Incoming Intercom tickets are analysed by OMQ and answered directly from the knowledge base — fully automatically, without agent involvement. Standard inquiries are resolved in under a second, complex cases are automatically forwarded to the responsible team.
Answer product questions instantly
Customers ask about product details, delivery times or availability. OMQ analyses the incoming email, recognises the request and answers the question fully automatically from the knowledge base — precisely, consistently and without waiting.
Clarify contract questions in real time
Customers ask about scope of coverage, cancellation periods or contract terms. OMQ analyses the ticket, recognises the intention and answers directly from the knowledge base — around the clock, without agent involvement.
Answer registration inquiries without waiting
Students and prospective students ask about registration deadlines, admission requirements or course information. OMQ answers these inquiries fully automatically from the knowledge base — immediately, consistently and relieving your team.
+ OMQ can also provide requests as a ready-made draft for your team or automatically forward them to the responsible team. Individually adaptable depending on branch and setup.
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Results that convince
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