Automatically resolve up to 80% of your Salesforce requests
OMQ integrates seamlessly with Salesforce and answers customer inquiries fully automatically — retrieve customer data, execute changes, answer immediately. Seamlessly integrated, ready to use immediately.
Book a demo
Instant answers for your customers — around the clock
Support teams spend valuable time every day manually searching and updating customer data in the CRM. The same requests keep coming in — status queries, address changes, account information. OMQ solves this: customer inquiries are automatically recognised, the relevant data is retrieved from Salesforce and the answer is delivered immediately — without your team having to intervene.
Salesforce is the world's leading CRM platform for sales, marketing and service, used by companies of all sizes. OMQ connects natively via the Salesforce API and automates customer inquiries directly from the CRM environment.
What you gain from day one
⏱Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
⚡Retrieve and update customer data automatically
OMQ recognises the request, retrieves customer data directly from Salesforce and independently executes changes — address updates, status queries, account changes.
🧠AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
🗄One knowledge base for all channels
Enter knowledge once – automatically available in chat, email and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works in your Salesforce
Popular Use Cases
Retrieve and update customer data instantly
OMQ recognises the request, retrieves the relevant customer data directly from Salesforce and answers fully automatically — or executes changes such as address updates directly, without your team having to intervene.
More Use Cases
Retrieve order history instantly
Customers ask about their order history or the status of a previous order. OMQ retrieves the data directly from Salesforce and answers fully automatically — precisely, consistently and without waiting.
Update contract data in real time
Customers want to update personal data or contract information. OMQ recognises the request, executes the change directly in Salesforce and confirms immediately — without manual intervention.
Retrieve account status instantly
Customers ask about their account status, licence information or contract duration. OMQ retrieves the current data directly from Salesforce and answers fully automatically — around the clock, without agent involvement.
+ OMQ can also provide requests as a ready-made draft for your team or automatically forward them to the responsible team. Individually adaptable depending on branch and setup.
Suitable for all industries
Tourism
Financial sector
Energy
and more
Ready to automate your support?
Discover how OMQ fits into your customer service workflow.
Results that convince
Already trusted by over 150 companies
Similar Integrations
All Integrations
HubSpot is an all-in-one platform for CRM, marketing and customer service. OMQ automatically answers customer inquiries and keeps relevant data up to date directly in the HubSpot CRM.
Read more
Pipedrive is a sales-oriented CRM focused on pipeline management. OMQ enhances Pipedrive with automated customer communication, your sales team focuses on what matters.
Read more
Greyhound is an established communication platform for email, ticketing and teamwork, particularly popular in German-speaking retail. OMQ Reply integrates seamlessly and answers incoming customer inquiries fully automatically.
Read moreSee in 30 minutes what OMQ does in your Salesforce
We show you live how the integration works in your specific setup.
Frequently asked questions about the OMQ Salesforce integration
How can I automatically use Salesforce customer data for support?
With AI-powered automation, customer data from Salesforce can be used directly to automatically answer inquiries. OMQ recognises the request, retrieves relevant customer data such as order history, contract status or account information from Salesforce and answers fully automatically — without your team having to manually search in Salesforce.
How do I reduce manual Salesforce queries in my support team?
Manual Salesforce queries cost support teams valuable time every day. Standard inquiries such as status queries, address changes or account information can be answered fully automatically from Salesforce. OMQ retrieves customer data directly and answers inquiries in real time — allowing your team to focus on more complex issues.
What does OMQ automate in Salesforce?
AI-powered solutions like OMQ can take over various tasks in Salesforce: retrieve customer data, display order history, update address and contract data and query account status — fully automatically, without agent involvement. OMQ retrieves the data directly from Salesforce and answers customer inquiries across industries in under a second.
Does OMQ replace our Salesforce?
No — OMQ does not replace Salesforce, it makes it smarter. Salesforce remains your central CRM system, OMQ works in the background and uses the existing customer data for automatic answers. Your team continues to work as usual — OMQ reduces the manual effort.
In which industries is Salesforce used with AI automation?
Salesforce is particularly frequently used by enterprise companies in sales, marketing and service. AI-powered CRM automation with OMQ is particularly used in e-commerce, the insurance sector and IT & SaaS. Salesforce is the world's most widely used CRM platform with over 150,000 enterprise customers.
Does OMQ also work with other CRM systems?
Yes — OMQ is not limited to Salesforce. In addition to Salesforce, OMQ also integrates with HubSpot, Pipedrive and Greyhound. OMQ can also be used across channels — in helpdesk, chat, email and more.