Automatically resolve up to 80% of your Salesforce requests
OMQ integrates seamlessly with Salesforce and answers customer inquiries fully automatically — retrieve customer data, execute changes, answer immediately. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
Support teams spend valuable time every day manually searching and updating customer data in the CRM. The same requests keep coming in — status queries, address changes, account information. OMQ solves this: customer inquiries are automatically recognised, the relevant data is retrieved from Salesforce and the answer is delivered immediately — without your team having to intervene.
Salesforce is the world's leading CRM platform for sales, marketing and service, used by companies of all sizes. OMQ connects natively via the Salesforce API and automates customer inquiries directly from the CRM environment.
What you gain from day one
Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
Retrieve and update customer data automatically
OMQ recognises the request, retrieves customer data directly from Salesforce and independently executes changes — address updates, status queries, account changes.
AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
One knowledge base for all channels
Enter knowledge once – automatically available in chat, email and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works in your Salesforce
Retrieve and update customer data instantly
OMQ recognises the request, retrieves the relevant customer data directly from Salesforce and answers fully automatically — or executes changes such as address updates directly, without your team having to intervene.
Retrieve order history instantly
Customers ask about their order history or the status of a previous order. OMQ retrieves the data directly from Salesforce and answers fully automatically — precisely, consistently and without waiting.
Update contract data in real time
Customers want to update personal data or contract information. OMQ recognises the request, executes the change directly in Salesforce and confirms immediately — without manual intervention.
Retrieve account status instantly
Customers ask about their account status, licence information or contract duration. OMQ retrieves the current data directly from Salesforce and answers fully automatically — around the clock, without agent involvement.
+ OMQ can also provide requests as a ready-made draft for your team or automatically forward them to the responsible team. Individually adaptable depending on branch and setup.
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Results that convince
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