Automatically resolve up to 80% of your Shopify requests
OMQ integrates seamlessly with Shopify and answers customer inquiries fully automatically — order status, cancellations, returns and more. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
Online shoppers expect immediate responses: Where is my package? Can I still cancel? How does the return process work? These questions come in daily, around the clock – and tie up your support team with the same answers over and over. OMQ solves this: customer inquiries are automatically recognised, the relevant data is retrieved from Shopify and the answer is delivered immediately – without your team having to intervene.
Shopify is one of the most widely used cloud-based shop systems worldwide. With an open API and an extensive app ecosystem, Shopify can be flexibly extended — OMQ connects natively and automates recurring customer inquiries directly from your shop.
What you gain from day one
Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
Execute actions fully automatically
OMQ recognises the request, retrieves data from Shopify and independently executes actions – confirm cancellations, initiate returns, change addresses.
AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
One knowledge base for all channels
Enter knowledge once – automatically available in chat, email and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works in your Shopify shop
Answer order status inquiries instantly
Order status questions are among the most frequent requests in e-commerce support. OMQ recognises the request, retrieves the current status directly from Shopify and answers fully automatically — with delivery status and tracking link, in under a second.
Confirm cancellations instantly
Customers can cancel their order directly. OMQ checks whether cancellation is still possible, processes it and confirms immediately via chat or email. Your support team does not need to intervene.
Change delivery address in real time
Wrong address entered? OMQ checks whether a change is still possible, updates the delivery address directly in Shopify and confirms the change immediately.
Initiate returns without waiting
OMQ checks the return deadline, initiates the return and sends the return label directly to the customer — fully automatically, transparently and without support effort.
+ More use cases individually adaptable depending on setup: product questions, delivery times, refunds, availability inquiries and more.
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