Automatically resolve up to 80% of your Shopware requests
OMQ integrates seamlessly with Shopware and answers customer inquiries fully automatically — order status, cancellations, returns and more. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
Online shoppers expect immediate responses: Where is my package? Can I still cancel? How does the return process work? These questions come in daily, around the clock – and tie up your support team with the same answers over and over. OMQ solves this: customer inquiries are automatically recognised, the relevant data is retrieved from Shopware and the answer is delivered immediately – without your team having to intervene.
Shopware is one of the leading e-commerce platforms in the German-speaking market. With an open API architecture, Shopware can be flexibly extended — OMQ connects natively and automates recurring customer inquiries directly from your shop.
What you gain from day one
⏱Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
⚡Execute actions fully automatically
OMQ recognises the request, retrieves data from Shopware and independently executes actions – confirm cancellations, initiate returns, change addresses.
🧠AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
🗄One knowledge base for all channels
Enter knowledge once – automatically available in chat, email and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works in your Shopware shop
Popular Use Cases
Answer order status inquiries instantly
Order status questions are among the most frequent requests in e-commerce support. OMQ recognises the request, retrieves the current status directly from Shopware and answers fully automatically — with delivery status and tracking link, in under a second.
More Use Cases
Confirm cancellations instantly
Customers can cancel their order directly. OMQ checks whether cancellation is still possible, processes it and confirms immediately via chat or email. Your support team does not need to intervene.
Change delivery address in real time
Wrong address entered? OMQ checks whether a change is still possible, updates the delivery address directly in Shopware and confirms the change to the customer immediately.
Initiate returns without waiting
OMQ checks the return deadline, initiates the return and sends the return label directly to the customer — fully automatically, transparently and without support effort.
+ More use cases individually adaptable depending on setup: product questions, delivery times, refunds, availability inquiries and more.
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Frequently asked questions about the OMQ Shopware integration
How can I automatically answer Shopware inquiries?
Recurring Shopware inquiries such as order status, cancellations, delivery addresses or returns can be answered fully automatically without manual intervention using AI-powered automation. OMQ recognises the request, retrieves the relevant data directly from Shopware and answers fully automatically — in under a second, around the clock.
How do I reduce support requests in my Shopware shop?
Support requests in Shopware can be significantly reduced when standard inquiries are automatically intercepted. The most frequent requests — order status, cancellations, returns and delivery times — can be answered fully automatically. This keeps your support team free for more complex issues.
What does OMQ automate in Shopware?
AI-powered solutions like OMQ can take over various tasks in Shopware: query order status, confirm cancellations, change delivery addresses, initiate returns and send return labels — fully automatically, without agent involvement. OMQ retrieves the data directly from Shopware and answers customer inquiries in under a second.
Does OMQ replace our Shopware?
No — OMQ does not replace Shopware, it complements it. Shopware remains your central shop system, OMQ works in the background and answers standard inquiries automatically. Your team only intervenes in complex cases.
Which Shopware inquiries are best suited for automation?
Inquiries based on structured data in Shopware are particularly well-suited for automation: order status, delivery status, cancellations, return initiation and address changes. These inquiries often account for up to 80% of total support volume. Shopware is particularly widespread in German-speaking e-commerce and supports all common payment and shipping methods.
Does OMQ also work with other shop systems?
Yes — OMQ is not limited to Shopware. In addition to Shopware, OMQ also integrates with Shopify, WooCommerce and Magento. OMQ can also be used across channels — in helpdesk, chat, email and more. A central knowledge base supplies all channels simultaneously.