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Anton Schäfer

My name is Anton and I am part of the author team. Apart of languages I am particularly interested in politics and social issues. Both of these interests are easily met while writing. For OMQ, I do not only write blog articles but also externally. Of course, we coordinate what and how we write something, but there still is enough space for your own creativity (like in „Scary New World“). I like the cooperation in the team the most, we help each other quite often and also get along well off the job.

My name is Anton and I am part of the author team. Apart of languages I am particularly interested in politics and social issues. Both of these interests are easily met while writing. For OMQ, I do not only write blog articles but also externally. Of course, we coordinate what and how we write something, but there still is enough space for your own creativity (like in „Scary New World“). I like the cooperation in the team the most, we help each other quite often and also get along well off the job.

Latest posts by Anton Schäfer

Helping Hands

Fast answers with OMQ Assist and the Dixa customer service software

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Case Study - Stadtwerke Düren| Modern and Smart Customer Service via Chat

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Case Study - Stadtwerke Düren| Modern and Smart Customer Service via Chat

Stadtwerke Düren and the OMQ chatbot In this case study, we show how Stadtwerke Düren uses the OMQ Chatbot to automate its customer service and make it more efficient. Stadtwerke…

Interview with Userlike - How Do Chat Systems Change the Customer Dialogue?

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Interview with Userlike - How Do Chat Systems Change the Customer Dialogue?

On the 3rd and 4th of March of this year, we held the OMQ Rooftop Event 2020. For the first evening, we invited our partner Userlike to an interview. Our CEO Sven Engelmann talked…

Artificial Intelligence Seizes World Domination in Customer Service

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Artificial Intelligence Seizes World Domination in Customer Service

Many people fear that artificial intelligence will get out of hand. With our story, we want to clear up rumours and show why these fears are unfounded. It began as a normal day…

How We Can Support Your Organization or Company in the Corona Crisis

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How We Can Support Your Organization or Company in the Corona Crisis

The before unheard-of coronavirus is spreading worldwide and is also unstoppable in Germany. Not only the social life of most people, but also the economy suffers from heavy losses…

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We love customer service

For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.

Yasmin Altmann

Yasmin Altmann

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