I am Matthias Meisdrock, one of the managing directors and founders of OMQ. I have my roots in technology and design. I am responsible for strategic planning and the development of new technologies. My interest lies in developing complex technologies into easy-to-use products that offer an intuitive user interface for a broad audience. In OMQ Magazine I write articles about our product updates, the OMQ engine and AI topics, among others.

My name is Sven Engelmann, I am one of the managing directors and lead the economic component of OMQ. Planning, organizing, and doing thousands of things at the same time, which the operative business entails, determine my daily routine. In addition, I am responsible for communication with our customers and build up networks. In OMQ Magazine I am mainly represented under Professional Voices. I conduct interviews with our customers, and I am also an expert in podcasting, e.g. about chatbots or automation.

I am Yasmin, 19 years old and I study English and Cultural Studies at Humboldt-University. I love music and enjoy going abroad for concerts. Also, I've been writing texts ever since I was little - no matter if it's articles or stories! At OMQ, I write articles all about AI, communication and customer service automation. I like our working climate at OMQ, because we help and learn from each other, which makes our texts entire teamworks.

My name is Sophie, and I am a German and English bachelor student. I am interested in everything related to languages and technology, especially Artificial Intelligence. Due to my previous experience in customer service, I really push towards automation of communication channels to improve customer satisfaction. You can find my articles in How-To’s and helping hands, among others.

My name is Anton and I am part of the author team. Apart of languages I am particularly interested in politics and social issues. Both of these interests are easily met while writing. For OMQ, I do not only write blog articles but also externally. Of course, we coordinate what and how we write something, but there still is enough space for your own creativity (like in „Scary New World“). I like the cooperation in the team the most, we help each other quite often and also get along well off the job.

I am Caro, and since 2018 I am content and event manager at OMQ. In addition to film studies, I am also eager about new technologies. A perfect combination for our newest section „Scary New World“. In addition to the exciting stories about AI, chatbot, self-service and Co., which I develop together with my colleagues, I am responsible for the various event series, workshops and partner meetings at OMQ on the topic of customer service automation.

I am Lucy and I joined OMQ in 2017 after my linguistic studies. My daily tasks include everything to do with data analysis and the analysis of customer service requests, as well as chatbot evaluations. I'm interested in language and find it exciting to use a chatbot in customer service to talk to customers. I provide our customers with recommendations and tips to continuously improve the service. This know-how helps with our articles about AI and the How-To's.

I’m Cindy and I’m finishing my studies in Business Administration. I’m in charge of some data analysis for our customers and I assist in sales. I really enjoy seeing the improvement and results our software has on our customers. My main expertise are system integrations, such as plugins, and customer experience with our software.

Nadine is a former employee and one of our founding workers, who established the marketing department. She was also in charge of customers and sales. She is really interested in technology and the technical aspect of our software. She left her imprint in our company and you can still find her texts in our magazine.

OMQ Team is a diverse team of both student and professional staff. Each of us bring something new and exciting to the table: our first-hand experiences, our expertise, our point of view or our designing skills. You will always find something interesting to read and look at, as well as new things to learn from different voices about an array of subjects such as Customer Service, Artificial Intelligence, Automation and NLP technology.