Caroline Schnettler

There are many challenges in customer service overwhelming even companies that have been successful in the market for many years already. Both lack of technology and structures, as…

We are looking forward to participating at the OMR Digital Masterclasses with our own Masterclass on June 18th at 9.00 am. How to use your customer service as a powerful marketing…

Digitalization is turning the insurance industry upside down and the new digital insurtechs are revolutionizing the industry with innovative technological solutions. Customer…

At our first OMQ event Customer Centricity at Hackescher Markt in Berlin our speaker Manuel Kester (COO, simplesurance GmbH) gave a presentation about the use of OMQ software at…

Thanks to ticketing systems, we are able to work in customer service in a structured and efficient manner. Service agents can assign customers’ messages and answer them…

On the first evening of this year’s OMQ Rooftop Event, we invited Olaf Seliger to an interview. We were very pleased to interview an experienced customer service expert. In the…

At our Customer Centricity Workshop in Berlin, guest speaker Manuel Kester, COO of simplesurance GmbH, introduced the InsureTech company and reported on the successful use of OMQ…

Despite the ticket system and digitalization in customer service, service agents always answer the same customer questions with the same answers. Our solution is called OMQ Assist…

In this article, we will present to you our new plug-in OMQ Assist for GREYHOUND. We will show you how to compose an email with text blocks in a few clicks, and send it in the…

Following our first article about the OMQ Rooftop Event here’s the article about the presentation given by Matthias Meisdrock, CEO of OMQ GmbH. Inside Berlin’s tallest business…

Are you going to be in Berlin on February 19th and 20th to attend the Customer Service Exhibition 2019? Then after the exhibition, come along to the OMQ Rooftop Event. We like to…

On November 27th, 2018, OMQ successfully held the first workshop of the series “Customer Centricity” in Berlin. As announced, here is the continuation of our workshop notes. One of…

On 27.11.2018 OMQ successfully held the first workshop of the series “Customer Centricity” in Berlin. The participants there discussed central topics of customer service and the…