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Lucy Kabelitz
I am Lucy and I joined OMQ in 2017 after my linguistic studies. My daily tasks include everything to do with data analysis and the analysis of customer service requests, as well as chatbot evaluations. I'm interested in language and find it exciting to use a chatbot in customer service to talk to customers. I provide our customers with recommendations and tips to continuously improve the service. This know-how helps with our articles about AI and the How-To's.
I am Lucy and I joined OMQ in 2017 after my linguistic studies. My daily tasks include everything to do with data analysis and the analysis of customer service requests, as well as chatbot evaluations. I'm interested in language and find it exciting to use a chatbot in customer service to talk to customers. I provide our customers with recommendations and tips to continuously improve the service. This know-how helps with our articles about AI and the How-To's.
Latest posts by Lucy Kabelitz
We love customer service
For 10 years we have been pioneers in the field of customer service automation and artificial intelligence. In the last years we have gained so much expert knowledge and experience with our customers that we would like to share this knowledge with you here.
Yasmin Altmann
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Sophie Rodriguez Flechas
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Caroline Schnettler
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Always the latest tips and tutorials to improve and optimize your customer service.