Automatically resolve up to 80% of your Business Central requests
OMQ integrates seamlessly with Microsoft Dynamics 365 Business Central and answers customer inquiries fully automatically — invoice status, order data, customer data and more. Seamlessly integrated, ready to use immediately.
Book a demo
Instant answers for your customers — around the clock
Support teams spend valuable time every day manually searching for customer data in Business Central — invoice status, order information, customer data. OMQ solves this: customer inquiries are automatically recognised, the relevant data is retrieved directly from Business Central and the answer is delivered immediately — without your team having to intervene.
Microsoft Dynamics 365 Business Central is a comprehensive cloud ERP solution for mid-market companies. The system combines financial management, order processing, warehouse management and CRM in an integrated platform. OMQ connects natively to Business Central and automates recurring customer inquiries across industries.
What you gain from day one
⏱Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
⚡Execute actions fully automatically
OMQ recognises the request, retrieves data directly from Business Central and independently executes actions — provide invoices, query orders, update data.
🧠AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
🗄One knowledge base for all channels
Enter knowledge once – automatically available in chat, email and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works in your Business Central
Popular Use Cases
Retrieve invoice status instantly
Customers ask about the status of their invoice — has it been received, is it being processed or already paid? OMQ recognises the request, retrieves the current invoice status directly from Business Central and answers fully automatically — precisely, in under a second.
More Use Cases
Retrieve order status in real time
Customers ask about the status of their order. OMQ retrieves the current order status directly from Business Central and answers fully automatically — with delivery status and expected delivery date, in under a second.
Update customer data automatically
Customers want to update their address or contact details. OMQ recognises the request, updates the data directly in Business Central and confirms the change immediately — without manual intervention.
Provide delivery note automatically
Customers need their delivery note. OMQ retrieves the document directly from Business Central and provides it immediately — via link or as an attachment, fully automatically and without support effort.
+ More use cases individually adaptable depending on setup: check payment status, provide quotes, query stock levels and more.
Suitable for all industries
E-Commerce
Trade & Production
Services
and more
Ready to automate your support?
Discover how OMQ fits into your customer service workflow.
Results that convince
Already trusted by over 150 companies
Similar Integrations
All Integrations
Xentral is a cloud-based ERP platform specifically for e-commerce companies. OMQ connects natively and answers customer inquiries fully automatically — order status, cancellations and invoices directly from Xentral.
Read more
JTL is one of the leading ERP systems in the German e-commerce mid-market. OMQ automatically recognises customer inquiries, retrieves data directly from JTL and answers in under a second.
Read more
weclapp is a cloud ERP and CRM platform for SMEs. OMQ integrates seamlessly and answers recurring customer inquiries fully automatically — order status, invoices and more directly from weclapp.
Read moreSee in 30 minutes what OMQ does in your Business Central
We show you live how the integration works in your specific setup.
Frequently asked questions about the OMQ Business Central integration
How can I automatically answer Business Central inquiries?
Recurring Business Central inquiries such as invoice status, order information or customer data can be answered fully automatically without manual intervention using AI-powered automation. OMQ recognises the request, retrieves the relevant data directly from Business Central and answers fully automatically — in under a second, around the clock.
How do I reduce manual database queries in Business Central?
Manual database queries in Business Central cost support teams valuable time every day. Standard inquiries such as invoice status, order information or customer data can be answered fully automatically. OMQ retrieves the data directly from Business Central and answers inquiries in real time — allowing your team to focus on more complex issues.
What does OMQ automate in Microsoft Dynamics 365 Business Central?
AI-powered solutions like OMQ can take over various tasks in Business Central: query invoice status, provide order information, update customer data and automatically send delivery notes — fully automatically, without agent involvement. OMQ retrieves the data directly from Business Central and answers customer inquiries across industries in under a second.
Does OMQ replace our Microsoft Dynamics 365 Business Central?
No — OMQ does not replace Business Central, it makes it smarter. Business Central remains your central ERP system, OMQ works in the background and uses the existing data for automatic answers. Your team continues to work as usual — OMQ significantly reduces the manual support effort.
In which industries is Microsoft Dynamics 365 Business Central used?
Business Central is used across industries — particularly frequently in e-commerce, retail, production and service companies. As a Microsoft product, it is particularly widespread among mid-market companies already working in the Microsoft ecosystem. AI-powered automation with OMQ reduces manual support effort regardless of industry.
Does OMQ also work with other ERP systems?
Yes — OMQ is not limited to Business Central. In addition to Business Central, OMQ also integrates with Xentral, JTL, weclapp and other ERP systems. OMQ can also be used across channels — in helpdesk, chat, email and more. A central knowledge base supplies all channels simultaneously.