Automatically resolve up to 80% of your Xentral requests
OMQ integrates seamlessly with Xentral and answers customer inquiries fully automatically — order status, cancellations, invoices and more. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
E-commerce customers expect immediate responses — order status, invoices, cancellations. These inquiries come in daily, around the clock, and tie up your support team with the same answers over and over. OMQ solves this: customer inquiries are automatically recognised, the relevant data is retrieved directly from Xentral and the answer is delivered immediately — without your team having to intervene.
Xentral is a modern cloud-based ERP platform developed specifically for e-commerce companies. The system centrally connects all business processes — from orders and warehouse management to accounting and shipping. OMQ connects natively to Xentral and automates recurring customer inquiries directly from your ERP system.
What you gain from day one
⏱Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
⚡Execute actions fully automatically
OMQ recognises the request, retrieves data directly from Xentral and independently executes actions — provide invoices, query orders, update data.
🧠AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
🗄One knowledge base for all channels
Enter knowledge once – automatically available in chat, email and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works in your Xentral
Popular Use Cases
Answer order status inquiries instantly
Order status questions are among the most frequent requests in e-commerce support. OMQ recognises the request, retrieves the current status directly from Xentral and answers fully automatically — with delivery status and tracking link, in under a second.
More Use Cases
Confirm cancellations instantly
Customers can cancel their order directly. OMQ checks whether cancellation is still possible, processes it in Xentral and confirms immediately via chat or email. Your support team does not need to intervene.
Provide invoice automatically
Customers request their invoice. OMQ retrieves the document directly from Xentral and provides it immediately — via link or as an attachment, fully automatically and without support effort.
Change delivery address in real time
Wrong address entered? OMQ checks whether a change is still possible, updates the delivery address directly in Xentral and confirms the change to the customer immediately.
+ More use cases individually adaptable depending on setup: send order confirmations, query stock levels, calculate shipping costs and more.
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Frequently asked questions about the OMQ Xentral integration
How can I automatically answer Xentral inquiries?
Recurring Xentral inquiries such as order status, invoices or cancellations can be answered fully automatically without manual intervention using AI-powered automation. OMQ recognises the request, retrieves the relevant data directly from Xentral and answers fully automatically — in under a second, around the clock.
How do I reduce support requests in my Xentral shop?
Support requests in Xentral can be significantly reduced when standard inquiries are automatically intercepted. The most frequent requests — order status, cancellations, invoices — can be answered fully automatically. This keeps your support team free for more complex issues and saves valuable time every day.
What does OMQ automate in Xentral?
AI-powered solutions like OMQ can take over various tasks in Xentral: query order status, confirm cancellations, provide invoices and change delivery addresses — fully automatically, without agent involvement. OMQ retrieves the data directly from Xentral and answers customer inquiries in under a second. Your Xentral workflow remains unchanged.
Does OMQ replace our Xentral?
No — OMQ does not replace Xentral, it makes it smarter. Xentral remains your central ERP system, OMQ works in the background and uses the existing data for automatic answers. Your team continues to work as usual — OMQ significantly reduces the manual support effort.
In which industries is Xentral used with AI automation?
Xentral is developed specifically for growth-oriented e-commerce companies and is particularly frequently used by online shops, multichannel retailers and D2C brands. AI-powered automation with OMQ is particularly used in e-commerce — wherever large numbers of similar customer inquiries about orders, shipping and returns come in.
Does OMQ also work with other ERP systems?
Yes — OMQ is not limited to Xentral. In addition to Xentral, OMQ also integrates with JTL, weclapp, Microsoft Dynamics 365 Business Central and other ERP systems. OMQ can also be used across channels — in helpdesk, chat, email and more. A central knowledge base supplies all channels simultaneously.