Automatically resolve up to 80% of your JTL requests
OMQ integrates seamlessly with JTL and answers customer inquiries fully automatically — order status, cancellations, invoices and more. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
E-commerce customers expect immediate responses — order status, invoices, cancellations. These inquiries come in daily, around the clock, and tie up your support team with the same answers over and over. OMQ solves this: customer inquiries are automatically recognised, the relevant data is retrieved directly from JTL and the answer is delivered immediately — without your team having to intervene.
JTL is one of the leading ERP systems in German e-commerce and helps retailers centrally manage their business processes — from inventory management and shipping to multichannel sales. OMQ connects natively to JTL and automates recurring customer inquiries directly from your ERP system.
What you gain from day one
⏱Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
⚡Execute actions fully automatically
OMQ recognises the request, retrieves data directly from JTL and independently executes actions — provide invoices, query orders, update data.
🧠AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
🗄One knowledge base for all channels
Enter knowledge once – automatically available in chat, email and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works in your JTL
Popular Use Cases
Answer order status inquiries instantly
Order status questions are among the most frequent requests in e-commerce support. OMQ recognises the request, retrieves the current status directly from JTL and answers fully automatically — with delivery status and tracking link, in under a second.
More Use Cases
Confirm cancellations instantly
Customers can cancel their order directly. OMQ checks whether cancellation is still possible, processes it in JTL and confirms immediately via chat or email. Your support team does not need to intervene.
Provide invoice automatically
Customers request their invoice. OMQ retrieves the document directly from JTL and provides it immediately — via link or as an attachment, fully automatically and without support effort.
Change delivery address in real time
Wrong address entered? OMQ checks whether a change is still possible, updates the delivery address directly in JTL and confirms the change to the customer immediately.
+ More use cases individually adaptable depending on setup: send order confirmations, query stock levels, calculate shipping costs and more.
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Frequently asked questions about the OMQ JTL integration
How can I automatically answer JTL inquiries?
Recurring JTL inquiries such as order status, invoices or cancellations can be answered fully automatically without manual intervention using AI-powered automation. OMQ recognises the request, retrieves the relevant data directly from JTL and answers fully automatically — in under a second, around the clock.
How do I reduce support requests in my JTL shop?
Support requests in JTL can be significantly reduced when standard inquiries are automatically intercepted. The most frequent requests — order status, cancellations, invoices — can be answered fully automatically. This keeps your support team free for more complex issues and saves valuable time every day.
What does OMQ automate in JTL?
AI-powered solutions like OMQ can take over various tasks in JTL: query order status, confirm cancellations, provide invoices and change delivery addresses — fully automatically, without agent involvement. OMQ retrieves the data directly from JTL and answers customer inquiries in under a second. Your JTL workflow remains unchanged.
Does OMQ replace our JTL?
No — OMQ does not replace JTL, it makes it smarter. JTL remains your central ERP system, OMQ works in the background and uses the existing data for automatic answers. Your team continues to work as usual — OMQ significantly reduces the manual support effort.
In which industries is JTL used with AI automation?
JTL is developed specifically for the German e-commerce mid-market and is particularly frequently used by online shops, multichannel retailers and fulfilment service providers. AI-powered automation with OMQ is particularly used in e-commerce — wherever large numbers of similar customer inquiries about orders, shipping and returns come in.
Does OMQ also work with other ERP systems?
Yes — OMQ is not limited to JTL. In addition to JTL, OMQ also integrates with Xentral, weclapp, Microsoft Dynamics 365 Business Central and other ERP systems. OMQ can also be used across channels — in helpdesk, chat, email and more. A central knowledge base supplies all channels simultaneously.