Automatically resolve up to 80% of your weclapp requests
OMQ integrates seamlessly with weclapp and answers customer inquiries fully automatically — order status, cancellations, invoices and more. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
Customers expect immediate responses — order status, invoices, cancellations. These inquiries come in daily, around the clock, and tie up your support team with the same answers over and over. OMQ solves this: customer inquiries are automatically recognised, the relevant data is retrieved directly from weclapp and the answer is delivered immediately — without your team having to intervene.
weclapp is a cloud-based ERP and CRM platform aimed particularly at small and medium-sized companies. All key business processes — from inventory management and order management to accounting and CRM — can be combined in one solution. OMQ connects natively to weclapp and automates recurring customer inquiries directly from your system.
What you gain from day one
⏱Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
⚡Execute actions fully automatically
OMQ recognises the request, retrieves data directly from weclapp and independently executes actions — provide invoices, query orders, update data.
🧠AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
🗄One knowledge base for all channels
Enter knowledge once – automatically available in chat, email and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works in your weclapp
Popular Use Cases
Answer order status inquiries instantly
Order status questions are among the most frequent requests in support. OMQ recognises the request, retrieves the current status directly from weclapp and answers fully automatically — with delivery status and tracking link, in under a second.
More Use Cases
Confirm cancellations instantly
Customers can cancel their order directly. OMQ checks whether cancellation is still possible, processes it in weclapp and confirms immediately via chat or email. Your support team does not need to intervene.
Provide invoice automatically
Customers request their invoice. OMQ retrieves the document directly from weclapp and provides it immediately — via link or as an attachment, fully automatically and without support effort.
Change delivery address in real time
Wrong address entered? OMQ checks whether a change is still possible, updates the delivery address directly in weclapp and confirms the change to the customer immediately.
+ More use cases individually adaptable depending on setup: send order confirmations, query stock levels, check payment status and more.
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Frequently asked questions about the OMQ weclapp integration
How can I automatically answer weclapp inquiries?
Recurring weclapp inquiries such as order status, invoices or cancellations can be answered fully automatically without manual intervention using AI-powered automation. OMQ recognises the request, retrieves the relevant data directly from weclapp and answers fully automatically — in under a second, around the clock.
How do I reduce support requests in weclapp?
Support requests in weclapp can be significantly reduced when standard inquiries are automatically intercepted. The most frequent requests — order status, cancellations, invoices — can be answered fully automatically. This keeps your support team free for more complex issues.
What does OMQ automate in weclapp?
AI-powered solutions like OMQ can take over various tasks in weclapp: query order status, confirm cancellations, provide invoices and change delivery addresses — fully automatically, without agent involvement. OMQ retrieves the data directly from weclapp and answers customer inquiries in under a second.
Does OMQ replace our weclapp?
No — OMQ does not replace weclapp, it makes it smarter. weclapp remains your central ERP system, OMQ works in the background and uses the existing data for automatic answers. Your team continues to work as usual — OMQ significantly reduces the manual support effort.
In which industries is weclapp used with AI automation?
weclapp is aimed particularly at small and medium-sized companies in e-commerce, retail and services. AI-powered automation with OMQ is particularly used where large numbers of similar customer inquiries about orders, invoices and deliveries come in. weclapp is used by companies from a wide range of industries in the DACH region.
Does OMQ also work with other ERP systems?
Yes — OMQ is not limited to weclapp. In addition to weclapp, OMQ also integrates with Xentral, JTL, Microsoft Dynamics 365 Business Central and other ERP systems. OMQ can also be used across channels — in helpdesk, chat, email and more.