Automatically answer up to 80% of your Facebook Messenger inquiries
OMQ integrates seamlessly into Facebook Messenger and answers customer inquiries fully automatically — instantly, in the channel your customers use every day. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
Customers expect answers where they already are — in Facebook Messenger. When someone sends a message, they don't want to wait for an email or call a hotline. OMQ solves this: incoming Facebook Messenger messages are automatically analysed and answered — directly in the chat, without your team having to intervene.
Facebook Messenger is one of the most widely used messaging services in the world with over one billion users. OMQ integrates natively into Facebook Messenger and answers incoming messages fully automatically — instantly and without agent involvement.
What you gain from day one
Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
Answer inquiries directly in the chat
OMQ analyses incoming Facebook Messenger messages, recognises the request and answers fully automatically — directly in the channel, without media disruption, without waiting.
AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
One knowledge base for all channels
Enter knowledge once – automatically available in Facebook Messenger, email, helpdesk and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works with Facebook Messenger
Answer customer inquiries instantly in the chat
OMQ integrates directly into Facebook Messenger and answers incoming messages fully automatically — in real time, in the channel your customers use every day. Standard inquiries are resolved in under a second, complex cases are automatically forwarded to the responsible team.
Answer product questions instantly in the chat
Customers ask in Facebook Messenger about product details, delivery times or availability. OMQ recognises the request and answers fully automatically from the knowledge base — precisely, consistently and without waiting.
Clarify contract questions directly and in real time
Customers ask in Facebook Messenger about scope of coverage, cancellation periods or contract terms. OMQ recognises the intention and answers directly from the knowledge base — around the clock, without agent involvement.
Answer registration inquiries without waiting
Students ask in Facebook Messenger about registration deadlines, admission requirements or course information. OMQ answers fully automatically from the knowledge base — immediately, consistently and relieving your team.
+ OMQ can also provide requests as a ready-made draft for your team or automatically forward them to the responsible team. Individually adaptable depending on branch and setup.
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Results that convince
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