Automatically answer up to 80% of your Microsoft Teams inquiries
OMQ integrates seamlessly into Microsoft Teams and answers customer inquiries fully automatically — instantly, in the channel your customers use every day. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
Customers expect answers where they already are — in Microsoft Teams. When someone sends a message, they don't want to wait for an email or call a hotline. OMQ solves this: incoming Microsoft Teams messages are automatically analysed and answered — directly in the chat, without your team having to intervene.
Microsoft Teams is the leading collaboration platform for companies in the Microsoft ecosystem, used by over 300 million users worldwide. OMQ integrates natively into Teams and answers incoming messages fully automatically — internally and externally.
What you gain from day one
Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
Answer inquiries directly in the chat
OMQ analyses incoming Microsoft Teams messages, recognises the request and answers fully automatically — directly in the channel, without media disruption, without waiting.
AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
One knowledge base for all channels
Enter knowledge once – automatically available in Microsoft Teams, email, helpdesk and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works with Microsoft Teams
Answer customer inquiries instantly in the chat
OMQ integrates directly into Microsoft Teams and answers incoming messages fully automatically — in real time, in the channel your customers use every day. Standard inquiries are resolved in under a second, complex cases are automatically forwarded to the responsible team.
Answer product questions instantly in the chat
Customers ask in Microsoft Teams about product details, delivery times or availability. OMQ recognises the request and answers fully automatically from the knowledge base — precisely, consistently and without waiting.
Clarify contract questions directly and in real time
Customers ask in Microsoft Teams about scope of coverage, cancellation periods or contract terms. OMQ recognises the intention and answers directly from the knowledge base — around the clock, without agent involvement.
Answer registration inquiries without waiting
Students ask in Microsoft Teams about registration deadlines, admission requirements or course information. OMQ answers fully automatically from the knowledge base — immediately, consistently and relieving your team.
+ OMQ can also provide requests as a ready-made draft for your team or automatically forward them to the responsible team. Individually adaptable depending on branch and setup.
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Results that convince
Already trusted by over 150 companies
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