Automatically answer up to 80% of your Instagram inquiries
OMQ integrates seamlessly into Instagram and answers customer inquiries fully automatically — instantly, in the channel your customers use every day. Seamlessly integrated, ready to use immediately.
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Instant answers for your customers — around the clock
Customers expect answers where they already are — in Instagram. When someone sends a message, they don't want to wait for an email or call a hotline. OMQ solves this: incoming Instagram messages are automatically analysed and answered — directly in the chat, without your team having to intervene.
Instagram is one of the most widely used social media platforms in the world with over one billion active users. OMQ integrates natively into Instagram Direct and answers incoming messages fully automatically — where your customers are already active.
What you gain from day one
⏱Instant answers, around the clock
Customers receive answers in under a second – even outside business hours, without agent involvement. OMQ works 24/7.
💬Answer inquiries directly in the chat
OMQ analyses incoming Instagram messages, recognises the request and answers fully automatically — directly in the channel, without media disruption, without waiting.
🧠AI that understands instead of just searching
OMQ analyses the meaning behind a request, not just keywords. Even unusually phrased questions are correctly identified and answered.
🗄One knowledge base for all channels
Enter knowledge once – automatically available in Instagram, email, helpdesk and contact form. No duplicate maintenance, no inconsistencies.
How OMQ works with Instagram
Popular Use Cases
Answer customer inquiries instantly in the chat
OMQ integrates directly into Instagram and answers incoming messages fully automatically — in real time, in the channel your customers use every day. Standard inquiries are resolved in under a second, complex cases are automatically forwarded to the responsible team.
More Use Cases
Answer product questions instantly in the chat
Customers ask in Instagram about product details, delivery times or availability. OMQ recognises the request and answers fully automatically from the knowledge base — precisely, consistently and without waiting.
Clarify contract questions directly and in real time
Customers ask in Instagram about scope of coverage, cancellation periods or contract terms. OMQ recognises the intention and answers directly from the knowledge base — around the clock, without agent involvement.
Answer registration inquiries without waiting
Students ask in Instagram about registration deadlines, admission requirements or course information. OMQ answers fully automatically from the knowledge base — immediately, consistently and relieving your team.
+ OMQ can also provide requests as a ready-made draft for your team or automatically forward them to the responsible team. Individually adaptable depending on branch and setup.
Suitable for all industries
Tourism
Financial sector
Energy
and more
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Results that convince
Already trusted by over 150 companies
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Frequently asked questions about the OMQ Instagram integration
How can I automatically answer customer inquiries in Instagram?
Recurring inquiries such as product questions, contract information or registration requests can be answered fully automatically directly in Instagram. OMQ analyses incoming messages, recognises the request and answers directly from a central knowledge base — in real time, in the channel your customers use every day.
Why should I offer customer service via Instagram?
Customers expect answers where they already are — in Instagram. Instagram is particularly relevant for B2C companies with visual products, with over one billion active users. Combined with AI automation, inquiries can be answered immediately and without waiting — this significantly increases customer satisfaction.
What does OMQ automate in Instagram?
AI-powered solutions like OMQ can take over various tasks in Instagram: automatic answering of standard inquiries such as product questions, contract information or registration requests, creation of ready-made drafts for agents or targeted forwarding to the responsible team. OMQ integrates natively into Instagram and works directly from a central knowledge base.
Does OMQ replace our Instagram channel?
No — OMQ does not replace Instagram, it makes it more powerful. Instagram remains your communication channel, OMQ works in the background and answers standard inquiries automatically. Your team continues to see all messages and intervenes in complex cases.
In which industries is Instagram used with AI automation?
Instagram is particularly frequently used by companies with a strong social media presence. AI-powered chat automation with OMQ is particularly used in e-commerce — particularly fashion, lifestyle and consumer brands. OMQ is used by companies including Tchibo, EMP and DB Regio.
Does OMQ also work with other chat or messenger channels?
Yes — OMQ is not limited to Instagram. In addition to Instagram, OMQ also integrates with WhatsApp, Facebook Messenger, Microsoft Teams and Lime Connect. OMQ can also be used across channels — in helpdesk, email and more. A central knowledge base supplies all channels simultaneously.